From 60d0f953caced290d14c5a6bd3166286790d5c81 Mon Sep 17 00:00:00 2001
From: Ebru Yucesar <eyucesar@law.harvard.edu>
Date: Mon, 1 Jun 2026 13:13:18 -0400
Subject: [PATCH] update language

---
 perma_web/perma/templates/docs/accounts.html |  2 +-
 perma_web/perma/templates/docs/faq.html      | 24 ++++----------------
 2 files changed, 6 insertions(+), 20 deletions(-)

diff --git a/perma_web/perma/templates/docs/accounts.html b/perma_web/perma/templates/docs/accounts.html
index e76b8dba8..41692e2bb 100644
--- a/perma_web/perma/templates/docs/accounts.html
+++ b/perma_web/perma/templates/docs/accounts.html
@@ -77,7 +77,7 @@ <h3 id="paid-usage-individuals" class="body-bh">Paid Usage Plans for Individuals
         <li class="tight">10 links per month $10/month</li>
         <li class="tight">100 links per month $25/month</li>
         <li class="tight">500 links per month $100/month</li>
-        <li>Uncreated links do not carry over to the next subscription period. Billing occurs on the first of the month, and we prorate the first cycle of your subscription if it’s activated mid-month.</li>
+        <li>Uncreated links do not carry over to the next subscription period. Billing occurs monthly starting the date you activate your subscription.</li>
       </ul>
       <p class="body-text">One-time purchase of links that can be used on any timeline</p>
       <ul class="body-text">
diff --git a/perma_web/perma/templates/docs/faq.html b/perma_web/perma/templates/docs/faq.html
index 3951e6a3d..dda554e33 100644
--- a/perma_web/perma/templates/docs/faq.html
+++ b/perma_web/perma/templates/docs/faq.html
@@ -97,28 +97,14 @@ <h3 class="body-bh">Who qualifies for a free account?</h3>
 
       <h3 class="body-bh">When will you charge my credit card?</h3>
       <div class="faq-answer">
-        <p class="body-text">We bill on the first of each month for the tier that you have most recently requested. You’ll be able to make up to that number of links during that month.</p>
+        <p class="body-text">For monthly subscribers, your card will be charged monthly starting on the date you activate your subscription (e.g. You activate your subscription on May 18th. Your next charge will occur on June 18th, then July 18th, etc.). For annual subscriptions, you will be charged on the anniversary of the day you activated your subscription.</p>
       </div>
 
-      <h3 class="body-bh">What happens if I join or upgrade in the middle of the month?</h3>
+      <h3 class="body-bh">What happens if I change my subscription Tier in the middle of the billing month?</h3>
       <div class="faq-answer">
-        <p class="body-text">If you subscribe or upgrade partway through the month, we'll immediately increase your link limit to that of your new subscription minus the links you’ve already used, and immediately bill you a prorated amount based on how much of the month is left. At the beginning of the next month, we will bill you at the new rate.
-      </div>
-
-      <h3 class="body-bh">How does prorating work?</h3>
-      <div class="faq-answer">
-      <h4>Here's an example for new users:</h4>
-       <p class="body-text">If you subscribe on the first day of the month, we charge you $10 since you will have an account for the entire coming month. On the first of the next month, you will be rebilled at the $10/mo rate. You will have a full 10 links available.</p>
-       <p class="body-text">If you subscribe halfway through the month, we'll charge you half, or $5, since you would have an account for half the month. You will have a full 10 links available. On the first of the next month, you will be rebilled at the $10/mo rate.</p>
-      <h4> Here's an example for current users:</h4>
-       <p class="body-text">You have a 10 link, $10/mo account and want to upgrade to a 20 link, $20/mo account. You have already used 3 links, so you have 7 left in your account. If you purchase the upgrade on the first day of the month, the upgrade will cost $10, the full amount, since you will have an upgraded account for the entire coming month. Since your new account limits afford you 10 more links, you will now have 17 links for the rest of the month. On the first of the next month, you will be rebilled at the $20/mo rate, and have a full 20 links available.</p>
-       <p class="body-text">If you purchase the upgrade halfway through the month, the upgrade will cost $5, or half of the full amount, since you would have an upgraded account for half the month. Since your new account limits afford you 10 more links, you will now have 17 links for the rest of the month. On the first of the next month, you will be rebilled at the $20/mo rate.</p>
-       <p class="body-text">Still have questions? <a href="{% url 'contact' %}">Get in touch,</a> we're happy to help.</p>
-      </div>
-
-      <h3 class="body-bh">What about downgrading?</h3>
-      <div class="faq-answer">
-        <p class="body-text">If you request a downgrade, it will go into effect on the first of the following month. Your link limit won’t immediately go down, and when the next billing cycle comes around you’ll be charged the lower rate and your account will have a lower link limit.
+        <p class="body-text">Tier changes will take effect immediately. For upgrades, we'll immediately increase your link limit to that of your new subscription minus the links you've already used, and your card will be charged a prorated amount based on how much of the billing month is left. At the beginning of the next billing month, you will be charged at the new rate.</p>
+        <p class="body-text">For downgrades, we will immediately reimburse you the prorated difference in price for the month. At the beginning of the next billing month, your link limit will be reduced and you will be charged at the new rate moving forward.</p>
+        <p class="body-text">Still have questions? <a href="{% url 'contact' %}">Get in touch,</a> we're happy to help.</p>
       </div>
 
       <h3 class="body-bh">Will I lose links I've already made if I cancel or downgrade my subscription?</h3>