Reolink error "unknown exception error mapping responses to requests"

[drjjr2]

The problem

After restarting HA, if a dashboard is open with Reolink cameras in picture-glance cards, the streams do not resume after the restart and the log shows multiple instances of:

2025-01-12 11:08:33.539 ERROR (MainThread) [reolink_aio.api] Host 192.168.0.41:443: unknown exception "Host 192.168.0.41:443 error mapping responses to requests, received 1 responses while requesting 19 responses" occurred, traceback:
Traceback (most recent call last):
   File "/usr/local/lib/python3.13/site-packages/reolink_aio/api.py", line 5585, in send_chunk
     raise UnexpectedDataError(
         f"Host {self._host}:{self._port} error mapping responses to requests, received {len(json_data)} responses while requesting {len(body)} responses",
     )
 reolink_aio.exceptions.UnexpectedDataError: Host 192.168.0.41:443 error mapping responses to requests, received 1 responses while requesting 19 responses

Reloading the dashboard causes the streams to display properly. The cameras in question are RLC-410-5MP

What version of Home Assistant Core has the issue?

2025.1.2

What was the last working version of Home Assistant Core?

unknown

What type of installation are you running?

Home Assistant OS

Integration causing the issue

Reolink

Link to integration documentation on our website

https://www.home-assistant.io/integrations/reolink

Diagnostics information

No response

Example YAML snippet

No response

Anything in the logs that might be useful for us?

2025-01-12 11:08:33.539 ERROR (MainThread) [reolink_aio.api] Host 192.168.0.41:443: unknown exception "Host 192.168.0.41:443 error mapping responses to requests, received 1 responses while requesting 19 responses" occurred, traceback:
Traceback (most recent call last):
  File "/usr/local/lib/python3.13/site-packages/reolink_aio/api.py", line 5585, in send_chunk
    raise UnexpectedDataError(
        f"Host {self._host}:{self._port} error mapping responses to requests, received {len(json_data)} responses while requesting {len(body)} responses",
    )
reolink_aio.exceptions.UnexpectedDataError: Host 192.168.0.41:443 error mapping responses to requests, received 1 responses while requesting 19 responses


2025-01-12 11:08:33.549 ERROR (MainThread) [reolink_aio.api] Host 192.168.0.41:443: unknown exception "Host 192.168.0.41:443 error mapping responses to requests, received 1 responses while requesting 19 responses" occurred, traceback:
Traceback (most recent call last):
  File "/usr/local/lib/python3.13/site-packages/reolink_aio/api.py", line 5534, in send_chunk
    return await self.send(body, param, expected_response_type, retry)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.13/site-packages/reolink_aio/api.py", line 5385, in send
    return await self.send_chunk(body, param, expected_response_type, retry)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.13/site-packages/reolink_aio/api.py", line 5718, in send_chunk
    raise err
  File "/usr/local/lib/python3.13/site-packages/reolink_aio/api.py", line 5585, in send_chunk
    raise UnexpectedDataError(
        f"Host {self._host}:{self._port} error mapping responses to requests, received {len(json_data)} responses while requesting {len(body)} responses",
    )
reolink_aio.exceptions.UnexpectedDataError: Host 192.168.0.41:443 error mapping responses to requests, received 1 responses while requesting 19 responses


2025-01-12 11:08:33.564 ERROR (MainThread) [reolink_aio.api] Host 192.168.0.41:443: unknown exception "Host 192.168.0.41:443 error mapping responses to requests, received 1 responses while requesting 19 responses" occurred, traceback:
Traceback (most recent call last):
  File "/usr/local/lib/python3.13/site-packages/reolink_aio/api.py", line 5616, in send_chunk
    return await self.send(body, param, expected_response_type, retry)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.13/site-packages/reolink_aio/api.py", line 5385, in send
    return await self.send_chunk(body, param, expected_response_type, retry)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.13/site-packages/reolink_aio/api.py", line 5718, in send_chunk
    raise err
  File "/usr/local/lib/python3.13/site-packages/reolink_aio/api.py", line 5534, in send_chunk
    return await self.send(body, param, expected_response_type, retry)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.13/site-packages/reolink_aio/api.py", line 5385, in send
    return await self.send_chunk(body, param, expected_response_type, retry)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.13/site-packages/reolink_aio/api.py", line 5718, in send_chunk
    raise err
  File "/usr/local/lib/python3.13/site-packages/reolink_aio/api.py", line 5585, in send_chunk
    raise UnexpectedDataError(
        f"Host {self._host}:{self._port} error mapping responses to requests, received {len(json_data)} responses while requesting {len(body)} responses",
    )
reolink_aio.exceptions.UnexpectedDataError: Host 192.168.0.41:443 error mapping responses to requests, received 1 responses while requesting 19 responses


2025-01-12 11:09:07.513 ERROR (MainThread) [reolink_aio.api] Host 192.168.0.41:443: unknown exception "Host 192.168.0.41:443 error mapping responses to requests, received 1 responses while requesting 19 responses" occurred, traceback:
Traceback (most recent call last):
  File "/usr/local/lib/python3.13/site-packages/reolink_aio/api.py", line 5585, in send_chunk
    raise UnexpectedDataError(
        f"Host {self._host}:{self._port} error mapping responses to requests, received {len(json_data)} responses while requesting {len(body)} responses",
    )
reolink_aio.exceptions.UnexpectedDataError: Host 192.168.0.41:443 error mapping responses to requests, received 1 responses while requesting 19 responses


2025-01-12 11:09:07.520 ERROR (MainThread) [reolink_aio.api] Host 192.168.0.41:443: unknown exception "Host 192.168.0.41:443 error mapping responses to requests, received 1 responses while requesting 19 responses" occurred, traceback:
Traceback (most recent call last):
  File "/usr/local/lib/python3.13/site-packages/reolink_aio/api.py", line 5534, in send_chunk
    return await self.send(body, param, expected_response_type, retry)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.13/site-packages/reolink_aio/api.py", line 5385, in send
    return await self.send_chunk(body, param, expected_response_type, retry)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.13/site-packages/reolink_aio/api.py", line 5718, in send_chunk
    raise err
  File "/usr/local/lib/python3.13/site-packages/reolink_aio/api.py", line 5585, in send_chunk
    raise UnexpectedDataError(
        f"Host {self._host}:{self._port} error mapping responses to requests, received {len(json_data)} responses while requesting {len(body)} responses",
    )
reolink_aio.exceptions.UnexpectedDataError: Host 192.168.0.41:443 error mapping responses to requests, received 1 responses while requesting 19 responses


2025-01-12 11:09:07.526 ERROR (MainThread) [reolink_aio.api] Host 192.168.0.41:443: unknown exception "Host 192.168.0.41:443 error mapping responses to requests, received 1 responses while requesting 19 responses" occurred, traceback:
Traceback (most recent call last):
  File "/usr/local/lib/python3.13/site-packages/reolink_aio/api.py", line 5616, in send_chunk
    return await self.send(body, param, expected_response_type, retry)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.13/site-packages/reolink_aio/api.py", line 5385, in send
    return await self.send_chunk(body, param, expected_response_type, retry)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.13/site-packages/reolink_aio/api.py", line 5718, in send_chunk
    raise err
  File "/usr/local/lib/python3.13/site-packages/reolink_aio/api.py", line 5534, in send_chunk
    return await self.send(body, param, expected_response_type, retry)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.13/site-packages/reolink_aio/api.py", line 5385, in send
    return await self.send_chunk(body, param, expected_response_type, retry)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.13/site-packages/reolink_aio/api.py", line 5718, in send_chunk
    raise err
  File "/usr/local/lib/python3.13/site-packages/reolink_aio/api.py", line 5585, in send_chunk
    raise UnexpectedDataError(
        f"Host {self._host}:{self._port} error mapping responses to requests, received {len(json_data)} responses while requesting {len(body)} responses",
    )
reolink_aio.exceptions.UnexpectedDataError: Host 192.168.0.41:443 error mapping responses to requests, received 1 responses while requesting 19 responses

Additional information

No response

[home-assistant]

Hey there @starkillerOG, mind taking a look at this issue as it has been labeled with an integration (reolink) you are listed as a code owner for? Thanks!

Code owner commands

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[starkillerOG]

Please enable debug logging and then replicate the issue again, then wait 5 minutes and then disable debug logging and post the resulting log.txt file here:

https://www.home-assistant.io/docs/configuration/troubleshooting/#enabling-debug-logging

[drjjr2]

Ok, here you go:

home-assistant.log

[starkillerOG]

I dont see the unknown exception in your debug log.
I do see some simular errors during the normal statup process, but then it is still figuring out which commands are supported by this camera.

Basically I don't see anything strange in the logs.

I think the streams might not restart because the token changes after login out and back in, therefore the URL of the stream changes after a restart. That could explain why a browser refresh is needed.

[issue-triage-workflows]

There hasn't been any activity on this issue recently. Due to the high number of incoming GitHub notifications, we have to clean some of the old issues, as many of them have already been resolved with the latest updates.
Please make sure to update to the latest Home Assistant version and check if that solves the issue. Let us know if that works for you by adding a comment 👍
This issue has now been marked as stale and will be closed if no further activity occurs. Thank you for your contributions.