Unifi Protect

[Mwalton4uk]

The problem

Unif Protect was working, but recently, either due to a Protect Update or HA Update, the integration has stopped working and when I try to login it says there was an unknown error.

What version of Home Assistant Core has the issue?

2025.1.4

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant OS

Integration causing the issue

unifiprotect

Link to integration documentation on our website

https://www.home-assistant.io/integrations/unifiprotect

Diagnostics information

No response

Example YAML snippet

Anything in the logs that might be useful for us?

Logger: aiohttp.server
Source: /usr/local/lib/python3.13/site-packages/aiohttp/web_protocol.py:451
First occurred: 2:44:27 am (1 occurrences)
Last logged: 2:44:27 am

Error handling request
Traceback (most recent call last):
  File "/usr/local/lib/python3.13/site-packages/aiohttp/web_protocol.py", line 480, in _handle_request
    resp = await request_handler(request)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.13/site-packages/aiohttp/web_app.py", line 569, in _handle
    return await handler(request)
           ^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.13/site-packages/aiohttp/web_middlewares.py", line 117, in impl
    return await handler(request)
           ^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/http/security_filter.py", line 92, in security_filter_middleware
    return await handler(request)
           ^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/http/forwarded.py", line 83, in forwarded_middleware
    return await handler(request)
           ^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/http/request_context.py", line 26, in request_context_middleware
    return await handler(request)
           ^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/http/ban.py", line 86, in ban_middleware
    return await handler(request)
           ^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/http/auth.py", line 242, in auth_middleware
    return await handler(request)
           ^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/http/headers.py", line 32, in headers_middleware
    response = await handler(request)
               ^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/helpers/http.py", line 73, in handle
    result = await handler(request, **request.match_info)
             ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/http/decorators.py", line 81, in with_admin
    return await func(self, request, *args, **kwargs)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/config/config_entries.py", line 222, in post
    return await super().post(request, flow_id)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/http/data_validator.py", line 74, in wrapper
    return await method(view, request, data, *args, **kwargs)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/helpers/data_entry_flow.py", line 122, in post
    result = await self._flow_mgr.async_configure(flow_id, data)
             ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/data_entry_flow.py", line 341, in async_configure
    result = await self._async_configure(flow_id, user_input)
             ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/data_entry_flow.py", line 388, in _async_configure
    result = await self._async_handle_step(
             ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
        flow, cur_step["step_id"], user_input
        ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
    )
    ^
  File "/usr/src/homeassistant/homeassistant/data_entry_flow.py", line 491, in _async_handle_step
    result: _FlowResultT = await getattr(flow, method)(user_input)
                           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/unifiprotect/config_flow.py", line 187, in async_step_discovery_confirm
    nvr_data, errors = await self._async_get_nvr_data(user_input)
                       ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/unifiprotect/config_flow.py", line 270, in _async_get_nvr_data
    bootstrap = await protect.get_bootstrap()
                ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.13/site-packages/uiprotect/api.py", line 1198, in get_bootstrap
    return Bootstrap.from_unifi_dict(**data, api=self)
           ~~~~~~~~~~~~~~~~~~~~~~~~~^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.13/site-packages/uiprotect/data/base.py", line 134, in from_unifi_dict
    data = cls.unifi_dict_to_dict(data)
  File "/usr/local/lib/python3.13/site-packages/uiprotect/data/bootstrap.py", line 244, in unifi_dict_to_dict
    return super().unifi_dict_to_dict(data)
           ~~~~~~~~~~~~~~~~~~~~~~~~~~^^^^^^
  File "/usr/local/lib/python3.13/site-packages/uiprotect/data/base.py", line 358, in unifi_dict_to_dict
    data[key] = cls._clean_protect_obj_dict(value, unifi_dicts[key], api)
                ~~~~~~~~~~~~~~~~~~~~~~~~~~~^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.13/site-packages/uiprotect/data/base.py", line 278, in _clean_protect_obj_dict
    return {k: cls._clean_protect_obj(v, klass, api) for k, v in items.items()}
               ~~~~~~~~~~~~~~~~~~~~~~^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.13/site-packages/uiprotect/data/base.py", line 259, in _clean_protect_obj
    return klass.unifi_dict_to_dict(data=data)
           ~~~~~~~~~~~~~~~~~~~~~~~~^^^^^^^^^^^
  File "/usr/local/lib/python3.13/site-packages/uiprotect/data/devices.py", line 1066, in unifi_dict_to_dict
    return super().unifi_dict_to_dict(data)
           ~~~~~~~~~~~~~~~~~~~~~~~~~~^^^^^^
  File "/usr/local/lib/python3.13/site-packages/uiprotect/data/base.py", line 354, in unifi_dict_to_dict
    data[key] = cls._clean_protect_obj(value, unifi_objs[key], api)
                ~~~~~~~~~~~~~~~~~~~~~~^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.13/site-packages/uiprotect/data/base.py", line 259, in _clean_protect_obj
    return klass.unifi_dict_to_dict(data=data)
           ~~~~~~~~~~~~~~~~~~~~~~~~^^^^^^^^^^^
  File "/usr/local/lib/python3.13/site-packages/uiprotect/data/base.py", line 338, in unifi_dict_to_dict
    data[key] = convert_unifi_data(data[key], _fields[key])
                ~~~~~~~~~~~~~~~~~~^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.13/site-packages/uiprotect/utils.py", line 244, in convert_unifi_data
    return type_(value)
  File "/usr/local/lib/python3.13/ipaddress.py", line 1319, in __init__
    self._ip = self._ip_int_from_string(addr_str)
               ~~~~~~~~~~~~~~~~~~~~~~~~^^^^^^^^^^
  File "/usr/local/lib/python3.13/ipaddress.py", line 1202, in _ip_int_from_string
    raise AddressValueError('Address cannot be empty')
ipaddress.AddressValueError: Address cannot be empty

Additional information

No response

[home-assistant]

Hey there @RaHehl, mind taking a look at this issue as it has been labeled with an integration (unifiprotect) you are listed as a code owner for? Thanks!

Code owner commands

Code owners of unifiprotect can trigger bot actions by commenting:

• @home-assistant close Closes the issue.
• @home-assistant rename Awesome new title Renames the issue.
• @home-assistant reopen Reopen the issue.
• @home-assistant unassign unifiprotect Removes the current integration label and assignees on the issue, add the integration domain after the command.
• @home-assistant add-label needs-more-information Add a label (needs-more-information, problem in dependency, problem in custom component) to the issue.
• @home-assistant remove-label needs-more-information Remove a label (needs-more-information, problem in dependency, problem in custom component) on the issue.

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---

unifiprotect documentation
unifiprotect source
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[nathanbean]

I am also having this exact same issue! I have Protect running on an NVR-Pro that's working just fine in HA but the other Protect server running on my UDM-SE is giving me this error. One thing to note, while both the NVR and UDM are running Protect 5.2.46 I noticed the NVR is running Unifi 4.1.11 and the UDM is running 4.1.13.

Logger: aiohttp.server
Source: /usr/local/lib/python3.13/site-packages/aiohttp/web_protocol.py:451
First occurred: 10:53:16 PM (6 occurrences)
Last logged: 11:09:05 PM

Error handling request
Traceback (most recent call last):
File "/usr/local/lib/python3.13/site-packages/aiohttp/web_protocol.py", line 480, in _handle_request
resp = await request_handler(request)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.13/site-packages/aiohttp/web_app.py", line 569, in _handle
return await handler(request)
^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.13/site-packages/aiohttp/web_middlewares.py", line 117, in impl
return await handler(request)
^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/components/http/security_filter.py", line 92, in security_filter_middleware
return await handler(request)
^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/components/http/forwarded.py", line 83, in forwarded_middleware
return await handler(request)
^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/components/http/request_context.py", line 26, in request_context_middleware
return await handler(request)
^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/components/http/ban.py", line 86, in ban_middleware
return await handler(request)
^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/components/http/auth.py", line 242, in auth_middleware
return await handler(request)
^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/components/http/headers.py", line 32, in headers_middleware
response = await handler(request)
^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/helpers/http.py", line 73, in handle
result = await handler(request, **request.match_info)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/components/http/decorators.py", line 81, in with_admin
return await func(self, request, *args, **kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/components/config/config_entries.py", line 222, in post
return await super().post(request, flow_id)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/components/http/data_validator.py", line 74, in wrapper
return await method(view, request, data, *args, **kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/helpers/data_entry_flow.py", line 122, in post
result = await self._flow_mgr.async_configure(flow_id, data)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/data_entry_flow.py", line 341, in async_configure
result = await self._async_configure(flow_id, user_input)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/data_entry_flow.py", line 388, in _async_configure
result = await self._async_handle_step(
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
flow, cur_step["step_id"], user_input
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
)
^
File "/usr/src/homeassistant/homeassistant/data_entry_flow.py", line 491, in _async_handle_step
result: _FlowResultT = await getattr(flow, method)(user_input)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/components/unifiprotect/config_flow.py", line 187, in async_step_discovery_confirm
nvr_data, errors = await self._async_get_nvr_data(user_input)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/components/unifiprotect/config_flow.py", line 270, in _async_get_nvr_data
bootstrap = await protect.get_bootstrap()
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.13/site-packages/uiprotect/api.py", line 1198, in get_bootstrap
return Bootstrap.from_unifi_dict(**data, api=self)
~~~~~~~~~~~~~~~~~~~~~~~~~^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.13/site-packages/uiprotect/data/base.py", line 134, in from_unifi_dict
data = cls.unifi_dict_to_dict(data)
File "/usr/local/lib/python3.13/site-packages/uiprotect/data/bootstrap.py", line 244, in unifi_dict_to_dict
return super().unifi_dict_to_dict(data)
~~~~~~~~~~~~~~~~~~~~~~~~~~^^^^^^
File "/usr/local/lib/python3.13/site-packages/uiprotect/data/base.py", line 358, in unifi_dict_to_dict
data[key] = cls._clean_protect_obj_dict(value, unifi_dicts[key], api)
~~~~~~~~~~~~~~~~~~~~~~~~~~~^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.13/site-packages/uiprotect/data/base.py", line 278, in _clean_protect_obj_dict
return {k: cls._clean_protect_obj(v, klass, api) for k, v in items.items()}
~~~~~~~~~~~~~~~~~~~~~~^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.13/site-packages/uiprotect/data/base.py", line 259, in _clean_protect_obj
return klass.unifi_dict_to_dict(data=data)
~~~~~~~~~~~~~~~~~~~~~~~~^^^^^^^^^^^
File "/usr/local/lib/python3.13/site-packages/uiprotect/data/devices.py", line 1066, in unifi_dict_to_dict
return super().unifi_dict_to_dict(data)
~~~~~~~~~~~~~~~~~~~~~~~~~~^^^^^^
File "/usr/local/lib/python3.13/site-packages/uiprotect/data/base.py", line 354, in unifi_dict_to_dict
data[key] = cls._clean_protect_obj(value, unifi_objs[key], api)
~~~~~~~~~~~~~~~~~~~~~~^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.13/site-packages/uiprotect/data/base.py", line 259, in _clean_protect_obj
return klass.unifi_dict_to_dict(data=data)
~~~~~~~~~~~~~~~~~~~~~~~~^^^^^^^^^^^
File "/usr/local/lib/python3.13/site-packages/uiprotect/data/base.py", line 338, in unifi_dict_to_dict
data[key] = convert_unifi_data(data[key], fields[key])
~~~~~~~~~~~~~~~~~~^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.13/site-packages/uiprotect/utils.py", line 244, in convert_unifi_data
return type(value)
File "/usr/local/lib/python3.13/ipaddress.py", line 1319, in init
self._ip = self._ip_int_from_string(addr_str)
~~~~~~~~~~~~~~~~~~~~~~~~^^^^^^^^^^
File "/usr/local/lib/python3.13/ipaddress.py", line 1202, in _ip_int_from_string
raise AddressValueError('Address cannot be empty')
ipaddress.AddressValueError: Address cannot be empty

[AdriEU]

Same problem for me.
I have an Enterprise NVR with the same problem.
I also have an UNVR Pro without problems.
NVR’s are on different Home Assistant servers.
Both NVR’s run on Protect version 5.2.46.
BothHome Assistant on version 2025.1.4

[nathanbean]

Same problem for me. I have an Enterprise NVR with the same problem. I also have an UNVR Pro without problems. NVR’s are on different Home Assistant servers. Both NVR’s run on Protect version 5.2.46. BothHome Assistant on version 2025.1.4

I know it shouldn’t matter, but what versions of UniFi OS are both consoles running?

[AdriEU]

Same problem for me. I have an Enterprise NVR with the same problem. I also have an UNVR Pro without problems. NVR’s are on different Home Assistant servers. Both NVR’s run on Protect version 5.2.46. BothHome Assistant on version 2025.1.4

I know it shouldn’t matter, but what versions of UniFi OS are both consoles running?

Both on 4.1.11

[RaHehl]

#136792 (comment)

[RaHehl]

@home-assistant close

[wac-]

Same issue with unifi os 4.1.11, protect 5.2.42, HA 2025.1.4.

This is fixed in the upstream API library at commit c6102e4. We'll need HA to integrate that fix. The change to utils.py can be seen here: uilibs/uiprotect@c6102e4