Reolink integration - cameras frequently unavailable

[acs-lux]

The problem

Reolink integration appears to restart frequently and cameras go offline or unavailable

What version of Home Assistant Core has the issue?

Latest and previous, issue has been present for a long time.

What was the last working version of Home Assistant Core?

Unknown, issue has been present for a long time.

What type of installation are you running?

Home Assistant OS

Integration causing the issue

Reolink

Link to integration documentation on our website

https://www.home-assistant.io/integrations/reolink

Diagnostics information

Here you see how often the integration is unavailable. The integration has the following:

Home Hub, 2 x Argus 4 Pro and 6 x E1 Pro cameras plus 1 x Argus PT Ultra.

Example YAML snippet

Anything in the logs that might be useful for us?

Additional information

The app does not have this issue and remains connected to the hub and cameras.

Latest version of HA with updated Reolink integration is no different.

[home-assistant]

Hey there @starkillerOG, mind taking a look at this issue as it has been labeled with an integration (reolink) you are listed as a code owner for? Thanks!

Code owner commands

Code owners of reolink can trigger bot actions by commenting:

• @home-assistant close Closes the issue.
• @home-assistant rename Awesome new title Renames the issue.
• @home-assistant reopen Reopen the issue.
• @home-assistant unassign reolink Removes the current integration label and assignees on the issue, add the integration domain after the command.
• @home-assistant add-label needs-more-information Add a label (needs-more-information, problem in dependency, problem in custom component) to the issue.
• @home-assistant remove-label needs-more-information Remove a label (needs-more-information, problem in dependency, problem in custom component) on the issue.

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reolink documentation
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[acs-lux]

Added home hub to the history plots and it seems to stay available. The HA server was restarted 3 times during the plot so those outages can be ignored.

[starkillerOG]

On first inspection it seems to be an issue with the (wifi) connection or overloading of the camera's (CPU) since I see timeouts.
But I will look into it further.

1. Please share the diagnostic info file
2. please share a debug log of +- 5 minutes in which at least 2x the entities went unavailable. (please share it as a .log file instead of posting it as text).

https://www.home-assistant.io/docs/configuration/troubleshooting/#download-diagnostics

[Croft5]

I have just installed the latest version of Reolink on HA and have the most up to date HA and Reolink NVR and Camera firmware. I am also finding that all the Reolink devices keep going offline than shortly later back online again. Just keeps on Initialising every 60 seconds or so. Very annoying and disappointing

.

[acs-lux]

config_entry-reolink-01J8QKK97BQK30MHW78JPKH436.json

Here is the diagnostic file, logs to come...

[acs-lux]

home-assistant_reolink_2025-04-04T13-00-04.621Z.log

Log file

[acs-lux]

Home Hub CPU usage is typically arround 30% but often goes to 100% for some reason, according to the sensor data.
Cameras are connected via the home hub so maybe this has something to do with it. Ive no idea though.
Happy to do tests and try to help resolve this.

[hendrikwolf79]

I had the same problem in the past. After restarting the hub, the issue went away. It hasn't recurred since.

[Croft5]

Hi, Thank you for your replies, much apricated. Looking in my HA logs I see many error files for Reolink, here are 3 of them... [cid:d5352d4b-e2ef-47e1-bbf5-8fee11c783a6] Do let me know if me sending you more detailed info would be helpful. All the best, Dave

…

________________________________ From: TiredOldSpark Sent: Friday, April 04, 2025 14:14 To: home-assistant/core Cc: David Edmonds; Comment Subject: Re: [home-assistant/core] Reolink integration - cameras frequently unavailable (Issue #142162) [acs-lux]acs-lux left a comment (home-assistant/core#142162)<#142162 (comment)> Home Hub CPU usage is typically arround 30% but often goes to 100% for some reason, according to the sensor data. Cameras are connected via the home hub so maybe this has something to do with it. Ive no idea though. Happy to do tests and try to help resolve this. — Reply to this email directly, view it on GitHub<#142162 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/AM5MCTLEY3OLRBX6LMEJEIL2X2AT3AVCNFSM6AAAAAB2LSAJWOVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDONZYG4YDINBQGQ>. You are receiving this because you commented.

[Croft5]

Tried a restart but Reolink is still stopping and restarting

[Safislab777]

home-assistant_reolink_2025-04-07T18-30-52.498Z.log
I am seeing this same issue. My WYZE cameras through webrtc are always stable but the Reolink integration is almost never stable.

[starkillerOG]

@Safislab777 could you also share your diagnostic info file?
https://www.home-assistant.io/docs/configuration/troubleshooting/#download-diagnostics

It seems like there is a pretty spotty connection between your WiFi NVR and the cameras.