Reolink Integration password requirements are incorrect

[al090187]

The problem

I have set up my Reolink camera system, but on adding it to HA, it won't let me because the password contains the symbol &

This is allowed on the Reolink NVR and camera settings pages, but not on the HA Reolink integration.

The camera system has these requirements.....

But the integration has these requirements.....

Is this a limitation of the HA database, or is it just an oversight?

What version of Home Assistant Core has the issue?

core-2025.4.3

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant OS

Integration causing the issue

Reolink

Link to integration documentation on our website

https://www.home-assistant.io/integrations/reolink

Diagnostics information

No response

Example YAML snippet

Anything in the logs that might be useful for us?

Additional information

No response

[home-assistant]

Hey there @starkillerOG, mind taking a look at this issue as it has been labeled with an integration (reolink) you are listed as a code owner for? Thanks!

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[mib1185]

this is documented in the Prerequisites

The password used for the Reolink device can only contain characters a-z, A-Z, 0-9 or @$*~_-+=!?.,:;'()[]. Other special characters will cause encoding issues in the video streams used by this integration and are, therefore, not allowed. When using an incompatible special character in the password, the integration will prompt you to change the password.

[mlduncombe]

There is an inconsistency between the Reolink Device password and the Reolink integration device password requirements.

I have seen the same issue, which has meant resetting and reconfiguring my whole camera network.

My Home Hub, Doorbell and 811WA cameras all allow % and & in the password but this integration does not.

Here are the requirements from a Reolink device

and adding a device in the integration

This means its possible to setup the cameras with a valid device password that is invalid when used with this integration. Which is what I believe the original poster has encountered.

[mib1185]

This means its possible to setup the cameras with a valid device password that is invalid when used with this integration. Which is what I believe the original poster has encountered.

Yes, and exactly this is documented and explained as mentioned in #143379 (comment)