Unifi Protect: events stopped working

[deiger]

The problem

For the past 5 days I'm no longer receiving events from my Unifi G4 Doorbell Pro - neither fingerprint events nor doorbell rings.
My Protect version is 7.0.107, and the device version is 5.2.84.

What version of Home Assistant Core has the issue?

core-2026.4.4

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant Supervised

Integration causing the issue

unifiprotect

Link to integration documentation on our website

https://www.home-assistant.io/integrations/unifiprotect/

Diagnostics information

No response

Example YAML snippet

Anything in the logs that might be useful for us?

Additional information

No response

[home-assistant]

Hey there @RaHehl, mind taking a look at this issue as it has been labeled with an integration (unifiprotect) you are listed as a code owner for? Thanks!

Code owner commands

Code owners of unifiprotect can trigger bot actions by commenting:

• @home-assistant close Closes the issue.
• @home-assistant rename Awesome new title Renames the issue.
• @home-assistant reopen Reopen the issue.
• @home-assistant unassign unifiprotect Removes the current integration label and assignees on the issue, add the integration domain after the command.
• @home-assistant add-label needs-more-information Add a label (needs-more-information, problem in dependency, problem in custom component, problem in config, problem in device, feature-request) to the issue.
• @home-assistant remove-label needs-more-information Remove a label (needs-more-information, problem in dependency, problem in custom component, problem in config, problem in device, feature-request) on the issue.

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@deiger Thanks for reporting this issue!

Before we dive in, please make sure this isn't a duplicate by searching through existing issues. Also check recently closed issues, as your problem might already be fixed but not yet released.

https://github.com/home-assistant/core/issues?q=%20label%3A%22integration%3A%20unifiprotect%22%20
To help us troubleshoot, please include the following information in your report:

1. UniFi OS version
2. Protect version
3. Hardware running Protect (Cloud Key Gen2+, UDM-Pro, etc.)
4. If applicable, error logs
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unifiprotect documentation
unifiprotect source
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[deiger]

1. UniFi OS version: 5.1.8
2. Protect version: 7.0.107
3. Camera version: 5.2.84
4. Hardware: UDM-SE, UVC-G4 Doorbell Pro PoE

[RaHehl]

Please check whether this bug is fixed in 2026.5. It should be released starting Wednesday, but you can test it with the beta beforehand if you’d like. Either way, please get back to me afterwards.

[m-u-r-p-h-y]

Can confirm the issue

Unifi OS 5.1.10
Protect 7.1.42
G4 Doorbell Pro 5.3.84

HA
Core 2026.4.4
Frontend 20260325.8

2026.5 not available yet