Update heading styling based on best practices

Author: dt2patel

documents/README.md

@@ -28,7 +28,7 @@ Find direct access to resources tailored for **Store Operations, Retail Operatio
 Explore the sections **"Learn HotWax OMS," "Learn Shopify," and "Learn NetSuite,"** empowering users to maximize the
 potential of HotWax Commerce for your businesses.
 
-## Resources :desktop:
+## Resources :desktop
 
 <table data-view="cards">
   <thead>
@@ -71,7 +71,7 @@ potential of HotWax Commerce for your businesses.
   </tbody>
 </table>
 
-## Learn HotWax OMS :orange\_book:
+## Learn HotWax OMS :orange\_book
 
 <table data-view="cards">
   <thead>
@@ -102,7 +102,7 @@ potential of HotWax Commerce for your businesses.
   </tbody>
 </table>
 
-## Store Operations User Manual :convenience\_store:
+## Store Operations User Manual :convenience\_store
 
 <table data-view="cards">
   <thead>
@@ -162,7 +162,7 @@ potential of HotWax Commerce for your businesses.
   </tbody>
 </table>
 
-## Retail Operations User Manual :department\_store:
+## Retail Operations User Manual :department\_store
 
 <table data-view="cards">
   <thead>
@@ -229,7 +229,7 @@ potential of HotWax Commerce for your businesses.
   </tbody>
 </table>
 
-## System Admin User Manual :video\_game:
+## System Admin User Manual :video\_game
 
 <table data-view="cards">
   <thead>
@@ -274,7 +274,7 @@ potential of HotWax Commerce for your businesses.
   </tbody>
 </table>
 
-## Learn Shopify :green\_book:
+## Learn Shopify :green\_book
 
 <table data-view="cards">
   <thead>
@@ -319,7 +319,7 @@ potential of HotWax Commerce for your businesses.
   </tbody>
 </table>
 
-## Learn NetSuite :blue\_book:
+## Learn NetSuite :blue\_book
 
 <table data-view="cards">
   <thead>
@@ -356,7 +356,7 @@ potential of HotWax Commerce for your businesses.
   </tbody>
 </table>
 
-## Integrate with HotWax :dart:
+## Integrate with HotWax :dart
 
 <table data-view="cards">
   <thead>
@@ -387,7 +387,7 @@ potential of HotWax Commerce for your businesses.
   </tbody>
 </table>
 
-## Additional Integrations :jigsaw:
+## Additional Integrations :jigsaw
 
 <table data-view="cards">
   <thead>
@@ -428,7 +428,7 @@ potential of HotWax Commerce for your businesses.
   </tbody>
 </table>
 
-## Analytics :bar\_chart:
+## Analytics :bar\_chart
 
 <table data-view="cards">
   <thead>

documents/additional-integrations/carriers/easy-post.md

@@ -34,7 +34,7 @@ HotWax integrates with EasyPost using three key APIs, each serving a distinct pu
 
 ### Create a Shipment API
 
-#### Purpose:
+#### Purpose
 
 **Create Shipment API** shares all detailed shipment information with EasyPost, including package dimensions, weight, origin, and destination. In return, the API offers competitive rates from multiple carriers. For added flexibility, users can specify preferred carriers and their corresponding credentials. The API also generates custom shipping labels with adjustable size and format options.
 
@@ -56,7 +56,7 @@ Once both HS Tariff numbers and custom signer information are available, HotWax
 https://api.easypost.com/v2/shipments
 ```
 
-#### Request:
+#### Request
 
 <details>
 
@@ -158,7 +158,7 @@ https://api.easypost.com/v2/shipments
 | shipment.carrier_accounts | (not specified) | List of carrier accounts (optional) |
 | shipment.carrier_accounts[] | facilityAttribute.attrName.carrierAccounts | Individual carrier account |
 
-#### Response:
+#### Response
 
 {% hint style="info" %}
 `EasyPost` consistently structures its responses, maintaining a common format. Unique details specified in each request are appended to this structure, ensuring dynamic adaptability while preserving a standardized response format.
@@ -458,21 +458,21 @@ In response, `Easy Post` shares three types of rates, and in our integration, we
 
 ### Buy a Shipment API
 
-#### Purpose:
+#### Purpose
 
 The Buy a Shipment API is employed to share the rate ID of a specific shipment with EasyPost. This API facilitates the retrieval of a shipping label corresponding to the provided rate ID.
 
 #### Method
 
 `POST`
 
-#### Endpoint:
+#### Endpoint
 
 ```
 https://api.easypost.com/v2/shipments/shp_7383fa71161645259664060fb5c41c32/buy
 ```
 
-#### Request:
+#### Request
 
 <details>
 
@@ -492,7 +492,7 @@ https://api.easypost.com/v2/shipments/shp_7383fa71161645259664060fb5c41c32/buy
 | ----------------- | --------------- |
 | `id`              | `rateId`        |
 
-#### Response:
+#### Response
 
 {% hint style="info" %}
 `EasyPost` consistently structures its responses, maintaining a common format. Unique details specified in each request are appended to this structure, ensuring dynamic adaptability while preserving a standardized response format.
@@ -591,21 +591,21 @@ In this response, HotWax relies on two vital fields: `tracking_code` provides th
 
 ### Refund a Shipment API
 
-#### Purpose:
+#### Purpose
 
 The Refund a Shipment API is employed to void the shipping label generated for a specific shipment. This is useful in cases where a shipment needs to be canceled or rerouted.
 
 #### Method
 
 `POST`
 
-#### Endpoint:
+#### Endpoint
 
 ```
 https://api.easypost.com/v2/shipments/shp_a88f34ee108f4e82ab04b3570863f7fb/refund
 ```
 
-#### Request:
+#### Request
 
 <details>
 
@@ -619,7 +619,7 @@ https://api.easypost.com/v2/shipments/shp_a88f34ee108f4e82ab04b3570863f7fb/refun
 
 </details>
 
-#### Response:
+#### Response
 
 {% hint style="info" %}
 `EasyPost` consistently structures its responses, maintaining a common format. Unique details specified in each request are appended to this structure, ensuring dynamic adaptability while preserving a standardized response format.
@@ -824,6 +824,9 @@ These three APIs form the core of the integration, allowing HotWax to seamlessly
 
 ```
 - https://www.easypost.com/docs/api#create-a-shipment
+
 - https://www.easypost.com/docs/api#buy-a-shipment
+
 - https://www.easypost.com/docs/api#refund-a-shipment
+
 ```

documents/additional-integrations/loop/loop-online.md

@@ -169,17 +169,17 @@ With this setup, after HotWax restocks the returned inventory from NetSuite duri
 
 When a customer opts for an exchange through Loop, a new exchange order is automatically created in Shopify once the return is closed in Loop. HotWax Commerce downloads these exchange orders from Shopify as regular orders and syncs them to NetSuite. Here's how different exchange scenarios are handled:
 
-#### 1. When the exchange order total is less than the original order:
+#### 1. When the exchange order total is less than the original order
 
 * Loop automatically refunds the customer for the price difference and creates a new exchange order in Shopify.
 * HotWax’s Integration Platform captures this refund data and processes it as discussed earlier, transforming it for NetSuite without additional steps.
 
-#### 2. When the exchange is for an item of equal value:
+#### 2. When the exchange is for an item of equal value
 
 * The process is straightforward, with no need for special handling.
 * The return and exchange data are transformed and synced to NetSuite, as previously discussed.
 
-#### 3. When the exchange is for an item of higher value (Upsell):
+#### 3. When the exchange is for an item of higher value (Upsell)
 
 * Loop includes attribution in the Shopify order notes, indicating that the new exchange order involves an upsell.
 * HotWax recognizes this attribution and processes the order accordingly.
@@ -193,13 +193,13 @@ Suppose a customer initiates a return for a $100 item and chooses to exchange it
 
 Retailers' return policies can vary, ranging from one to several months. To accommodate future returns, HotWax imports historical orders from Shopify. However, some retailers accept returns for orders placed over a year ago. If a retailer starts using HotWax Commerce within that year and lacks historical orders in the OMS, here’s how HotWax handles such cases:
 
-#### 1. Matching Shopify and NetSuite order IDs:
+#### 1. Matching Shopify and NetSuite order IDs
 
 * When return data is received from Loop, HotWax’s Integration Platform first checks the Shopify order ID in the OMS.
 * If a corresponding NetSuite order ID is found, the return process proceeds without interruptions.
 * The RMA is created in NetSuite and linked to the original sales order, maintaining consistency in data and workflows.
 
-#### 2. Fetching older orders from NetSuite:
+#### 2. Fetching older orders from NetSuite
 
 * In some cases, older orders may not be imported into the OMS, but the corresponding records still exist in NetSuite.
 * When no matching NetSuite order ID is found in the OMS, HotWax’s Integration Platform runs a search query in NetSuite using the Shopify order ID to locate the original sales order details.\
@@ -219,7 +219,7 @@ Since NetSuite already has the return order data from the Integration Platform,
 
 Customers who live near a brick-and-mortar store or those who prefer to get instant refunds opt for returning their purchases directly in-store.
 
-#### Scenarios where POS returns are accepted:
+#### Scenarios where POS returns are accepted
 
 * **Buy In-Store Return In-Store (BISRIS):** Customers return their in-store purchases to a nearby store location.
 * **Buy Online Return In-Store (BORIS):** Customers directly return their online purchases to a nearby store location.

documents/additional-integrations/marketing-automations-platform/klaviyo.md

@@ -257,9 +257,13 @@ Follow these steps to create the email flow in Klaviyo:
 </style>
 <![endif]-->
 <style>a:link {color:#197bbd;font-weight:normal;text-decoration:underline;font-style:normal}
+
 a:visited {color:#197bbd;font-weight:normal;text-decoration:underline;font-style:normal}
+
 a:active {color:#197bbd;font-weight:normal;text-decoration:underline;font-style:normal}
+
 a:hover {color:#197bbd;font-weight:normal;text-decoration:underline;font-style:normal}</style><style>#outlook a {
+
 padding: 0
 }
 body {
@@ -447,6 +451,7 @@ line-height: 1.3 !important
 }
 h1 {
 color: #222427;
+
 font-family: "Helvetica Neue", Arial;
 font-size: 40px;
 font-style: normal;
@@ -465,6 +470,7 @@ line-height: 1.1 !important
 }
 h2 {
 color: #222427;
+
 font-family: "Helvetica Neue", Arial;
 font-size: 32px;
 font-style: normal;
@@ -483,6 +489,7 @@ line-height: 1.1 !important
 }
 h3 {
 color: #222427;
+
 font-family: "Helvetica Neue", Arial;
 font-size: 24px;
 font-style: normal;
@@ -501,6 +508,7 @@ line-height: 1.1 !important
 }
 h4 {
 color: #222427;
+
 font-family: "Helvetica Neue", Arial;
 font-size: 18px;
 font-style: normal;
@@ -540,7 +548,9 @@ padding-right: 0 !important
 }
 }</style></head>
 <body style="word-spacing:normal;background-color:#f7f7f7;">
+
 <div class="root-container" id="bodyTable" style="background-color:#f7f7f7;">
+
 <div class="root-container-spacing">
 <table align="center" border="0" cellpadding="0" cellspacing="0" class="kl-section" role="presentation" style="width:100%;">
 <tbody>
@@ -553,8 +563,11 @@ padding-right: 0 !important
 <tr>
 <td style="direction:ltr;font-size:0px;padding:0px;text-align:center;">
 <!--[if mso | IE]><table role="presentation" border="0" cellpadding="0" cellspacing="0"><table align="center" border="0" cellpadding="0" cellspacing="0" class="" style="width:600px;" width="600" bgcolor="#ffffff" ><tr><td style="line-height:0px;font-size:0px;mso-line-height-rule:exactly;"><![endif]-->
+
 <div style="background:#ffffff;background-color:#ffffff;margin:0px auto;border-radius:0px 0px 0px 0px;max-width:600px;">
+
 <table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="background:#ffffff;background-color:#ffffff;width:100%;border-radius:0px 0px 0px 0px;">
+
 <tbody>
 <tr>
 <td style="direction:ltr;font-size:0px;padding:20px 0;padding-bottom:0px;padding-left:0px;padding-right:0px;padding-top:0px;text-align:center;">
@@ -574,6 +587,7 @@ padding-right: 0 !important
 <tr>
 <td align="top" class="kl-header-link-bar" style="font-size:0px;padding:0px 0px 0px 0px;word-break:break-word;">
 <table border="0" cellpadding="0" cellspacing="0" style="color:#000000;font-family:Ubuntu, Helvetica, Arial, sans-serif;font-size:13px;line-height:22px;table-layout:auto;width:100%;border:0;" width="100%">
+
 <tbody>
 <tr>
 <td align="center" class="hlb-logo" style="display:table-cell;width:100%;padding-bottom:10px;">
@@ -633,8 +647,11 @@ padding-right: 0 !important
 <tr>
 <td style="direction:ltr;font-size:0px;padding:0px;text-align:center;">
 <!--[if mso | IE]><table role="presentation" border="0" cellpadding="0" cellspacing="0"><table align="center" border="0" cellpadding="0" cellspacing="0" class="" style="width:600px;" width="600" bgcolor="#FFFFFF" ><tr><td style="line-height:0px;font-size:0px;mso-line-height-rule:exactly;"><![endif]-->
+
 <div style="background:#FFFFFF;background-color:#FFFFFF;margin:0px auto;border-radius:0px 0px 0px 0px;max-width:600px;">
+
 <table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="background:#FFFFFF;background-color:#FFFFFF;width:100%;border-radius:0px 0px 0px 0px;">
+
 <tbody>
 <tr>
 <td style="direction:ltr;font-size:0px;padding:20px 0;padding-bottom:0px;padding-left:0px;padding-right:0px;padding-top:0px;text-align:center;">
@@ -654,6 +671,7 @@ padding-right: 0 !important
 <tr>
 <td align="left" class="kl-text" style="font-size:0px;padding:0px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;word-break:break-word;">
 <div style="font-family:'Helvetica Neue',Arial;font-size:14px;font-style:normal;font-weight:400;letter-spacing:0px;line-height:1.3;text-align:left;color:#222427;"><div>
+
 <div><span>
 <p class="p1" style="padding-bottom:0"><span class="s1">Hello </span>{{ event.first_name }} {{ event.last_name }},</p>
 </span></div>
@@ -725,8 +743,11 @@ padding-right: 0 !important
 <tr>
 <td style="direction:ltr;font-size:0px;padding:0px;text-align:center;">
 <!--[if mso | IE]><table role="presentation" border="0" cellpadding="0" cellspacing="0"><table align="center" border="0" cellpadding="0" cellspacing="0" class="" style="width:600px;" width="600" bgcolor="#ffffff" ><tr><td style="line-height:0px;font-size:0px;mso-line-height-rule:exactly;"><![endif]-->
+
 <div style="background:#ffffff;background-color:#ffffff;margin:0px auto;border-radius:0px 0px 0px 0px;max-width:600px;">
+
 <table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="background:#ffffff;background-color:#ffffff;width:100%;border-radius:0px 0px 0px 0px;">
+
 <tbody>
 <tr>
 <td style="direction:ltr;font-size:0px;padding:20px 0;padding-bottom:0px;padding-left:0px;padding-right:0px;padding-top:0px;text-align:center;">
@@ -753,15 +774,19 @@ padding-right: 0 !important
 <tr>
 <th class="kl-table-subblock" style="width:auto;overflow:hidden;padding-top:4px;padding-right:0px;padding-bottom:4px;padding-left:0px;">
 <div style="font-family:Arial;font-size:14px;font-weight:700;letter-spacing:0px;line-height:1.3;text-align:left;color:#222222;"></div>
+
 </th>
 <th class="kl-table-subblock" style="width:auto;overflow:hidden;padding-top:4px;padding-right:0px;padding-bottom:4px;padding-left:0px;">
 <div style="font-family:Arial;font-size:14px;font-weight:700;letter-spacing:0px;line-height:1.3;text-align:left;color:#222222;">Product Name</div>
+
 </th>
 <th class="kl-table-subblock" style="width:auto;overflow:hidden;padding-top:4px;padding-right:0px;padding-bottom:4px;padding-left:0px;">
 <div style="font-family:Arial;font-size:14px;font-weight:700;letter-spacing:0px;line-height:1.3;text-align:left;color:#222222;">Quantity</div>
+
 </th>
 <th class="kl-table-subblock" style="width:auto;overflow:hidden;padding-top:4px;padding-right:0px;padding-bottom:4px;padding-left:0px;">
 <div style="font-family:Arial;font-size:14px;font-weight:700;letter-spacing:0px;line-height:1.3;text-align:left;color:#222222;">Price</div>
+
 </th>
 </tr>
 </thead>
@@ -789,12 +814,15 @@ padding-right: 0 !important
 </td>
 <td class="kl-table-subblock" style="width:auto;overflow:hidden;vertical-align:top;padding-top:4px;padding-right:0px;padding-bottom:4px;padding-left:0px;">
 <div style="font-family:'Helvetica Neue',Arial;font-size:14px;font-style:normal;font-weight:400;letter-spacing:0px;line-height:1.3;text-align:left;color:#222427;"><div>{{ items.product }}</div></div>
+
 </td>
 <td class="kl-table-subblock" style="width:auto;overflow:hidden;vertical-align:top;padding-top:4px;padding-right:0px;padding-bottom:4px;padding-left:0px;">
 <div style="font-family:'Helvetica Neue',Arial;font-size:14px;font-style:normal;font-weight:400;letter-spacing:0px;line-height:1.3;text-align:left;color:#222427;"><div>{{ items.quantity }}</div></div>
+
 </td>
 <td class="kl-table-subblock" style="width:auto;overflow:hidden;vertical-align:top;padding-top:4px;padding-right:0px;padding-bottom:4px;padding-left:0px;">
 <div style="font-family:'Helvetica Neue',Arial;font-size:14px;font-style:normal;font-weight:400;letter-spacing:0px;line-height:1.3;text-align:left;color:#222427;"><div>{{ items.price }}</div></div>
+
 </td>
 </tr>
 
@@ -858,6 +886,7 @@ padding-right: 0 !important
 <tr>
 <td style="width:122px;">
 <a href="https://www.klaviyo.com/?utm_medium=freebie&amp;utm_source=brand&amp;utm_term=YidwsB" style="color:#197bbd; font-style:normal; font-weight:normal; text-decoration:underline" target="_blank">
+
 <img alt="Powered by Klaviyo" height="50" src="https://d3k81ch9hvuctc.cloudfront.net/assets/email/branding/klaviyo-branding-option-0.png" style="border:0;display:block;outline:none;text-decoration:none;height:50px;width:100%;font-size:13px;" width="122"/>
 </a>
 </td>