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| 1 | + |
| 2 | +# Customer Behavior Analysis & Personalized Marketing Strategy |
| 3 | + |
| 4 | +### **Project Title**: |
| 5 | + |
| 6 | +**Project Name**: Customer Behavior Analysis & Personalized Marketing Strategy |
| 7 | +**Project Description**: Analyzed customer transaction data from an e-commerce platform to uncover purchasing patterns, segment users, and recommend targeted marketing strategies. |
| 8 | +**Project Duration**: 1 month |
| 9 | +**Project Team**: 2 members |
| 10 | +**Project Location**: India |
| 11 | +**Project Timeline**: 1 week |
| 12 | + |
| 13 | +**Project Deliverables**: |
| 14 | + - RFM analysis report |
| 15 | + - K-means clustering report |
| 16 | + - Dashboards (Tableau/Power BI) |
| 17 | + - Recommendation system report |
| 18 | + - Cart abandonment analysis |
| 19 | + |
| 20 | +**Customer Behavior Analysis & Personalized Marketing Strategy** |
| 21 | +**Tools**: Python (Pandas, Scikit-learn, Matplotlib/Seaborn), SQL, Excel/Tableau |
| 22 | + |
| 23 | +--- |
| 24 | + |
| 25 | +#### **Description** |
| 26 | + |
| 27 | +Analyzed customer transaction data from an e-commerce platform to uncover purchasing patterns, segment users, and recommend targeted marketing strategies. |
| 28 | + |
| 29 | +- **Data Sources**: Public datasets (e.g., [Online Retail Dataset from UCI](https://archive.ics.uci.edu/ml/datasets/Online+Retail)), or synthetic sales data. |
| 30 | +- **Key Tasks**: |
| 31 | + 1. Performed **RFM analysis** (Recency, Frequency, Monetary) to segment customers based on engagement. |
| 32 | + 2. Identified high-value, at-risk, and dormant customers using **K-means clustering**. |
| 33 | + 3. Visualized trends (e.g., seasonal purchases, product preferences) via dashboards (Tableau/Power BI). |
| 34 | + 4. Built a simple recommendation system using collaborative filtering (e.g., cosine similarity for product suggestions). |
| 35 | + 5. Analyzed cart abandonment rates and proposed interventions (e.g., discounts for at-risk customers). |
| 36 | + |
| 37 | +--- |
| 38 | + |
| 39 | +#### **Outcome** |
| 40 | + |
| 41 | +- Proposed personalized email campaigns and loyalty programs, projecting a **15% increase in repeat purchases**. |
| 42 | +- Highlighted underperforming product categories and recommended inventory adjustments. |
| 43 | +- Created interactive dashboards for stakeholders to monitor KPIs like CLTV (Customer Lifetime Value) and churn risk. |
| 44 | + |
| 45 | +--- |
| 46 | + |
| 47 | +### **Why This Project Stands Out** |
| 48 | + |
| 49 | +1. **Business Impact**: Directly ties to revenue growth, customer retention, and marketing efficiency. |
| 50 | +2. **Technical Breadth**: Combines SQL for data extraction, Python for analysis, and visualization tools. |
| 51 | +3. **Relevance**: Applicable across industries (e-commerce, SaaS, retail). |
| 52 | + |
| 53 | +--- |
| 54 | + |
| 55 | +### **How to Present in Your Resume** |
| 56 | + |
| 57 | +**Customer Behavior Analysis | Python, SQL, Tableau** |
| 58 | + |
| 59 | +- Segmented 5,000+ customers into 4 groups using RFM and K-means clustering; identified top 10% high-value customers driving 40% of revenue. |
| 60 | +- Built a recommendation engine suggesting personalized products, increasing average order value by $12 in simulations. |
| 61 | +- Visualized seasonal trends and cart abandonment hotspots, leading to targeted campaign strategies. |
| 62 | + |
| 63 | +--- |
| 64 | + |
| 65 | +### **Bonus Tips** |
| 66 | + |
| 67 | +- **GitHub Repo**: Share cleaned datasets, Jupyter Notebooks, and dashboard snapshots. |
| 68 | +- **Metrics**: Quantify results (e.g., "% increase in engagement," "X% higher click-through rate"). |
| 69 | +- **Domain Knowledge**: Mention how insights align with business goals (e.g., reducing churn, upselling). |
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