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copyright
years
2025
lastupdated 2025-09-16
keywords event-notifications, event notifications, about event notifications, templates, pagerduty
subcollection event-notifications

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PagerDuty Notification Template

{: #en-pagerduty-notification-template}

PagerDuty helps organizations with the insight to proactively manage events that impact customers across their IT environment. When you select PagerDuty as the service destination, any subscribed notification about an event can be sent as an alert to PagerDuty channels. {: shortdesc}

For more information about the PagerDuty destination, see PagerDuty.

How to create a PagerDuty Notification Template

{: #en-create-pager-duty-template}

Construct the template block. Make sure that the template is a well-formed JSON that adheres to the Handlebars template syntax and semantics. To learn more about the fields that can be used to construct the template block, see Send an event to PagerDuty

If the UI is used to create the template, Handlebars is used to create the payload for the body of the template. If API/CLI is used to create the template, then the payload must be encoded to the Base64 format. Refer the sample template for UI or AI/CLI.

UI PagerDuty notification template example

{: #ui-pd-template}

{
  "payload": {
    "summary": "{{ data.alert_definition.name}}",
    "timestamp": "{{time}}",
    "severity": "info",
    "source": "{{ source }}"
  },
  "dedup_key": "{{ id }}",
  "event_action": "trigger"
}

To learn more about Handlebars integration and the various helpers offered, see Handlebars Integration. {: note}

API or CLI PagerDuty notification template example

{: #api-cli-pd-template}

    {
	"name": "Template for TIP",
	"params": {
		"body": "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"
	},
	"type": "pagerduty.notification"
    }