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copyright
years
2025, 2026
lastupdated 2026-05-14
keywords help, support
subcollection watsonx-bi

{{site.data.keyword.attribute-definition-list}}

Getting help and support

{: #help-and-support}

If you experience an issue or have questions when you use {{site.data.keyword.wxbia_short}}, you can use the following resources before you open a support case. {: #shortdesc}

  • Review the FAQs in the product documentation.

  • For {{site.data.keyword.wxbia_short}} on IBM Software Hub, review the Troubleshooting guide for IBM Software Hub.

  • For {{site.data.keyword.wxbia_short}} as a Service:

    • Check the status of the {{site.data.keyword.Bluemix_notm}} platform and resources by going to the Status page{: external}.

    • Check Stack Overflow{: external} to see whether other users experienced the same problem. When you ask a question, tag the question with ibm-cloud and service-Name so that the {{site.data.keyword.Bluemix_notm}} development teams see the question.

If you still can't resolve the problem, you can open a support case if your service plan covers it:

If you're opening a support case for an error in {{site.data.keyword.wxbia_short}}, remember to include the Support ID or error ID in the details. {: important}