Response code 404- Index file does not yet exist error while running the scripts

[AyshaJaleel]

Hello,

Iam trying to integrate Imperva Incapsula logs to Qradar and getting the below error while running the script:

2025-05-26 17:39:24,828 process_thread INFO Sleeping for 5 seconds before trying to fetch logs again...
2025-05-26 17:39:29,833 process_thread INFO Downloading logs index file...
2025-05-26 17:39:30,236 process_thread WARNING Could not find file https://logs1.incapsula.com/xxxxxxxxxxxx_xxxxxxx/logs.index. Response code is 404
2025-05-26 17:39:30,237 process_thread ERROR Failed to downloading index file and starting to download all the log files in it - Index file does not yet exist, please allow time for files to be generated., Traceback (most recent call last):
File "/incapsula-logs-downloader-master/script/LogsDownloader.py", line 139, in get_index_file
self.logs_file_index.download()
File "/incapsula-logs-downloader-master/script/LogsFileIndex.py", line 49, in download
raise Exception('Index file does not yet exist, please allow time for files to be generated.')
Exception: Index file does not yet exist, please allow time for files to be generated.

Please help me in resolving this error.

Regards,
Aysha