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src/collections/risks/en/r11.md

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title: Differential effectiveness
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shortTitle: Differential effectiveness
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excerpt: AI tools may work less well for some people with disabilities than others, even when they are designed to remove barriers.
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risk: AI tools may appear to remove a barrier, but the tool may address the needs of some people better than others. Their effectiveness can vary depending on a person’s needs, characteristics, or context. Because these systems are often designed around common patterns, they may perform less well for people whose situations are different. As a result, some people with disabilities may receive less benefit from tools that are intended to help them, and appear to work well overall. For example, speech recognition may not work reliably for people with different speech patterns, and wearable health tools may miss important signals in disabled bodies. This can create a false sense of progress, where organizations assume the problem has been solved and reduce human support, even though the technology does not meet everyone’s needs.
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mitigation: Performance reporting should include worst-case subgroup accuracy, not only average accuracy. Human alternatives should remain available wherever AI is deployed.

src/collections/risks/en/r12.md

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title: Higher cost and vendor lock-in
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shortTitle: High cost
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excerpt: Assistive AI tools may be expensive or restricted, leaving people with disabilities vulnerable to price changes or loss of access.
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risk: Accessibility features are typically priced at premium tiers or released only in major languages, putting them out of reach in low- and middle-income countries (LMICs). Once a person with a disability has become dependent on an assistive AI tool, vendors can raise prices, change features, or discontinue support—leaving the individual stranded.
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mitigation: Accessibility features should be required at the base tier, free of charge. Availability in minority-language should be required in procurement contracts, and data and configuration portability should be required by law. Vendors of assistive AI should be subject to service-continuity obligations.

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