risk: AI tools may appear to remove a barrier, but the tool may address the needs of some people better than others. Their effectiveness can vary depending on a person’s needs, characteristics, or context. Because these systems are often designed around common patterns, they may perform less well for people whose situations are different. As a result, some people with disabilities may receive less benefit from tools that are intended to help them, and appear to work well overall. For example, speech recognition may not work reliably for people with different speech patterns, and wearable health tools may miss important signals in disabled bodies. This can create a false sense of progress, where organizations assume the problem has been solved and reduce human support, even though the technology does not meet everyone’s needs.
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