Participated in the creation of a Customer Relationship Management (CRM) system at the Gujarat Industrial Hackathon (GIH) 2019, hosted by Marwadi University. Collaborated with a team of seniors, contributing to the project's development by implementing multiple modules using HTML5 and CSS3.
| Elements | Description |
|---|---|
| Problem Statement | GIH091 |
| Name of the Industry | Advanced Diesel Engine Pvt. Ltd |
| Type of Industry | Small |
| Problem Statement | Develop customer relationship management system |
| Challenge Description with Context | The company wants to develop customer relationship management system which includes following points: 1. Product registration, 2. Product complain, 3. Service centre management, 4. Claim settlement |
| Exact Problem | Because of using this system after sales service mechanism become online and customer does not require to contact company after purchase |
| Users | Small scale industries where low man power is available |
| Expected Outcomes | Customer relationship management system becomes online |
| Potential Impact | Reduce human involvement in CRM |
| Probable Discipline | CE, IT |
| Elements | Description |
|---|---|
| Team ID | TG000827 |
| Institute Name | S.P.B. Patel Engineering College Saffrony Institute of Technology Gujarat Technological University |
| Solution | A Web Portal for CRM |
| Technology Stack Used | Front End: HTML, CSS, Bootstrap, JavaScript Back End: JDBC, Java Servlet, JSP Database: Oracle |