[Issue]: Subtitles added to queue but are not downloaded

[DonManoloCelete]

Please describe your bug

I'm using the opensubtitles plugin. However when I want to download a subtitle for an individual movie, it says the download is being queued. However I can't seem to find any queue and the subtitle doesn't download at all.
When I try to force the scheduled task to download missing subtitles nothing happens either.

Jellyfin Version

10.8.0

if other:

10.8.9

Environment

- OS: Windows
- Virtualization:/
- Clients:Browser
- Browser:Firefox 91
- FFmpeg Version:/
- Playback Method:/
- Hardware Acceleration:/
- Plugins:Opensubtitles.com
- Reverse Proxy:/
- Base URL:
- Networking:
- Storage:

Jellyfin logs

No response

FFmpeg logs

No response

Please attach any browser or client logs here

No response

Please attach any screenshots here

No response

Code of Conduct

• I agree to follow this project's Code of Conduct

[MBR-0001]

The queued download message is actually misleading, that message shows up after successfully downloading subtitles (afaik), can you check logs for subtitle-related entries?

[DonManoloCelete]

Thanks for answering. There aren't any log files related to subtitles and the subtitles are still not being downloaded unfortunately.

[MBR-0001]

could you enable debug logging (https://jellyfin.org/docs/general/administration/troubleshooting/#debug-logging) and try downloading again? There should definitely be something in logs

[DonManoloCelete]

Hi, I didn't manage to enable debug logging. However, it seems my problem has been resolved. The subtitles are being downloaded now. I have no idea how this has happened, I didn't change anything...

[Arutosio]

up

[Ckankonmange]

For those getting on this thread thanks to Google, I had the same error, enabled the logs and the error was pretty obvious :

[2025-05-26 19:55:36.312 +00:00] [ERR] [57] Jellyfin.Api.Controllers.SubtitleController: Error downloading subtitles
MediaBrowser.Common.Extensions.RateLimitExceededException: OpenSubtitles download limit reached
at Jellyfin.Plugin.OpenSubtitles.OpenSubtitleDownloader.GetSubtitlesInternal(String id, CancellationToken cancellationToken)
at MediaBrowser.Providers.Subtitles.SubtitleManager.DownloadSubtitles(Video video, LibraryOptions libraryOptions, String subtitleId, CancellationToken cancellationToken)
at Jellyfin.Api.Controllers.SubtitleController.DownloadRemoteSubtitles(Guid itemId, String subtitleId)

Can message be changed to reflect the error ?