Trouble downloading container

[mcsimenc]

$ apptainer remote add SylabsCloud cloud.sycloud.io
INFO:    Remote "SylabsCloud" added.
Generate an access token at https://cloud.sycloud.io/auth/tokens, and paste it here.
Token entered will be hidden for security.
Access Token: 
FATAL:   while verifying token: error making request to server: Get "https://cloud.sycloud.io/assets/config/config.prod.json": tls: failed to verify certificate: x509: certificate signed by unknown authority

I created an account at https://cloud.sylabs.io and generated a token, which I pasted at the prompt above.

I tried downloading the container anyway, but saw the same error:

$ apptainer remote use SylabsCloud
INFO:    Remote "SylabsCloud" now in use.

$ apptainer pull enricherator.sif library://schroedj/appliances/enricherator:latest
FATAL:   Unable to get library client configuration: unable to get library service URI: error making request to server: Get "https://cloud.sycloud.io/assets/config/config.prod.json": tls: failed to verify certificate: x509: certificate signed by unknown authority

Any ideas?

Thanks!

[jwschroeder3]

I'm not sure what to make of this.

Looking at issue apptainer/apptainer#196 on the apptainer repository has me thinking you may be able to add the SylabsCloud remote with the following command: apptainer remote add --insecure SylabsCloud cloud.sycloud.io

Maybe try adding the remote with the --insecure flag, then take the next steps to see whether you can pull it?

[mcsimenc]

Thanks for your reply. I tried that too, with the same result. Two things I can think of are (1) I am doing this from the CentOS server connected to via a VPN and there may be a firewall involved that is preventing the communication, and, which is probably less likely, (1) does Cmd+V (Mac) not work to paste in this case (it hides the password)?

[jwschroeder3]

Maybe try copy the token with Cmd+V, and paste with Cmd+Shift+V. I've always had to add "Shift" to paste in a terminal window. If that doesn't work, feel free to email me at schroedj@umich.edu so we can continue to discuss getting the container in your hands.

[mcsimenc]

Thanks Jeremy. I'll get in touch.