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Update documentation for RAG systems with improved layout and promotional content
- Added a 20% discount code for the RAG Playbook course in the index and emphasized its availability. - Enhanced the structure of the office hours index by organizing chapters and sessions for better navigation. - Removed unnecessary sections to streamline content and improve clarity. - Updated chapter summaries to reflect recent changes and maintain consistency across the documentation.
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docs/index.md

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This guide presents frameworks developed through real-world experience with companies like HubSpot, Zapier, and others to help you build RAG systems that become more valuable over time.
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# Trusted by Professionals from Leading Organizations:
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👉 If you want to learn more about RAG systems, check out our RAG Playbook course. Here is a 20% discount code for readers. 👈
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These are the companies that took our masterclass.
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[RAG Playbook - 20% off for readers](https://maven.com/applied-llms/rag-playbook?promoCode=EBOOK){ .md-button .md-button--primary }
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## Trusted by Leading Organizations
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This methodology has been battle-tested by professionals at:
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<div class="grid two-columns" markdown="1">
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| Company | Industry |
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| ----------------------------------------------- | --------------------------- |
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| [OpenAI](https://openai.com) | AI Research & Development |
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| [Anthropic](https://anthropic.com) | AI Research & Development |
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| [Google](https://google.com) | Search Engine, Technology |
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| [Microsoft](https://microsoft.com) | Software, Cloud Computing |
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| [TikTok](https://tiktok.com) | Social Media |
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| [Databricks](https://databricks.com) | Data Platform |
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| [Amazon](https://amazon.com) | E-commerce, Cloud Computing |
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| [Airbnb](https://airbnb.com) | Travel |
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| [Zapier](https://zapier.com) | Automation |
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| [HubSpot](https://hubspot.com) | Marketing Software |
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| [Shopify](https://shopify.com) | E-commerce Platform |
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| [PwC](https://pwc.com) | Professional Services |
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| [Booz Allen Hamilton](https://boozallen.com) | Consulting |
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| [Bain & Company](https://bain.com) | Consulting |
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| [Northrop Grumman](https://northropgrumman.com) | Aerospace & Defense |
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| [Visa](https://visa.com) | Financial Services |
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| [KPMG](https://kpmg.com) | Professional Services |
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| Company | Industry |
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| Company | Company
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| ----------------------------------------------- | ------------------------------- |
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| [OpenAI](https://openai.com) | [Anthropic](https://anthropic.com)
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| [Google](https://google.com) | [Microsoft](https://microsoft.com)
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| [TikTok](https://tiktok.com) | [Databricks](https://databricks.com)
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| [Amazon](https://amazon.com) | [Airbnb](https://airbnb.com)
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| [Zapier](https://zapier.com) | [HubSpot](https://hubspot.com)
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| [Shopify](https://shopify.com) | [PwC](https://pwc.com)
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| [Booz Allen Hamilton](https://boozallen.com) | [Bain & Company](https://bain.com)
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| [Northrop Grumman](https://northropgrumman.com) | [Visa](https://visa.com)
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| [KPMG](https://kpmg.com) | [KPMG](https://kpmg.com)
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| Company | Company
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| ------------------------------------------------- | ------------------------------- |
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| [Decagon](https://decagon.ai/) | Technology |
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| [Anysphere](https://anysphere.com) | AI |
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| [GitLab](https://gitlab.com) | Software Development |
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| [Intercom](https://intercom.com) | Customer Engagement |
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| [Lincoln Financial](https://lincolnfinancial.com) | Financial Services |
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| [DataStax](https://datastax.com) | Database Technology |
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| [Timescale](https://timescale.com) | Database Technology |
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| [PostHog](https://posthog.com) | Product Analytics |
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| [Gumroad](https://gumroad.com) | E-commerce Platform |
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| [Miro](https://miro.com) | Collaboration |
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| [Workday](https://workday.com) | Enterprise Software |
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| [Accenture](https://accenture.com) | Consulting, Technology Services |
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| [Mozilla](https://mozilla.org) | Non-profit |
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| [Redhat](https://redhat.com) | Software Development |
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| [Nvidia](https://nvidia.com) | AI |
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| [Decagon](https://decagon.ai/) | [Anysphere](https://anysphere.com)
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| [GitLab](https://gitlab.com) | [Intercom](https://intercom.com)
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| [Lincoln Financial](https://lincolnfinancial.com) | [DataStax](https://datastax.com)
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| [Timescale](https://timescale.com) | [PostHog](https://posthog.com)
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| [Gumroad](https://gumroad.com) | [Miro](https://miro.com)
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| [Workday](https://workday.com) | [Accenture](https://accenture.com)
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| [Mozilla](https://mozilla.org) | [Redhat](https://redhat.com)
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| [Nvidia](https://nvidia.com) |
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</div>
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## Who Uses This Approach
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This methodology has been used by engineers and data scientists at companies including Zapier, Adobe, Red Hat, and others to build production RAG systems with measurable improvements in user satisfaction and business outcomes.
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## The Problem: Why Most RAG Systems Fail
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!!! quote "Real Patterns from the Field"
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After working with dozens of companies, the failure pattern is predictable:
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After working with dozens of companies, the failure pattern is predictable:
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**Week 1-2:** "Our RAG demo is amazing!"
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**Week 3-4:** "Why are users getting irrelevant results?"
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**Week 5-6:** "Let's try a different model..."
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**Week 7-8:** "Maybe we need better prompts..."
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**Week 9+:** "Our users have stopped using it."
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Sound familiar? You're not alone. The issue isn't your technology—it's your approach.
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!!! info "Get Updates"
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Subscribe for updates on new content and frameworks:
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[Enroll in the Free 6-Day Email Course](https://improvingrag.com/){ .md-button .md-button--primary }
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## The Solution: The RAG Improvement Flywheel
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### [Introduction: The Product Mindset Shift](workshops/chapter0.md)
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## Learn from Industry Leaders: 20+ Expert Talks
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!!! info "Featured Lightning Lessons"
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Companies like Zapier, ChromaDB, LanceDB, Glean, and Sourcegraph share their battle-tested strategies
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Companies like Zapier, ChromaDB, LanceDB, Glean, and Sourcegraph share their battle-tested strategies
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### Featured Talks
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## For Product Leaders, Engineers, and Data Scientists
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!!! info "What You'll Learn"
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**For Product Leaders**
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**For Product Leaders**
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- How to establish metrics that align with business outcomes
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- Frameworks for prioritizing AI product improvements
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- Frameworks for measuring retrieval effectiveness
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- Approaches to continuous learning from user interactions
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## Quick Improvements
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Common improvements that can be implemented quickly:
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**1. Improve Feedback Collection**
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- Replace "How did we do?" with "Did we answer your question?"
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- More specific questions get better response rates
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**2. Better Data Formatting**
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- Format structured data as markdown tables instead of JSON/CSV
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- Use XML for complex tables
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- Improves lookup accuracy for structured information
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**3. Show Progress to Users**
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- Display "Searching... Analyzing... Generating..." with progress indicators
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- Stream responses as they're generated
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- Reduces perceived latency
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**4. Page-Level Chunking**
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- For documentation, chunk by page boundaries rather than arbitrary text length
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- Pages often contain semantically coherent units
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**Medium-Term Improvements (2-4 weeks)**
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- **Fine-tune embeddings**: Cost-effective way to improve domain-specific performance
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- **Add re-ranker**: Secondary ranking step that improves retrieval relevance
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- **Build specialized tools**: Domain-specific retrievers for documents, code, or structured data
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- **Implement contextual retrieval**: Better understanding of query context
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- **Create Slack feedback integration**: Collect feedback directly in enterprise workflows
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!!! info "Learn from the Experts"
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Before implementing, learn from these practical talks:
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- [**RAG Anti-patterns in the Wild**](talks/rag-antipatterns-skylar-payne.md)
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- [**Document Ingestion Best Practices**](talks/reducto-docs-adit.md)
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## About the Author
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Jason Liu is a machine learning engineer with experience at Facebook and Stitch Fix, and has consulted for companies like HubSpot and Zapier on RAG implementations. His background includes computer vision, recommendation systems, and retrieval applications across various domains.
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## Getting Started
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Begin your journey by reading the [Introduction](workshops/chapter0.md) or jump directly to [Chapter 1](workshops/chapter1.md) to start building your evaluation framework and data foundation.
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## Stay Updated
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"snippets/enrollment-button.md"
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👉 If you want to learn more about RAG systems, check out our RAG Playbook course. Here is a 20% discount code for readers. 👈
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[RAG Playbook - 20% off for readers](https://maven.com/applied-llms/rag-playbook?promoCode=EBOOK){ .md-button .md-button--primary }

docs/office-hours/index.md

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## Chapters & Sessions
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<div class="grid cards" markdown>
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### Chapter 1: Starting the Flywheel
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- :rocket: **Chapter 1: Starting the Flywheel**
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- Cohort 2: [Week 1 Summary](cohort2/week1-summary.md)
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- Cohort 3: [Session 1](cohort3/week-1-1.md), [Session 2](cohort3/week-1-2.md)
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### Chapter 2: From Evaluation to Enhancement
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Learn to establish baselines and begin the improvement cycle
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- Cohort 2: [Week 2 Summary](cohort2/week2-summary.md)
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- Cohort 3: [Session 1](cohort3/week-2-1.md), [Session 2](cohort3/week-2-2.md)
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**Cohort 2:** [Week 1 Summary](cohort2/week1-summary.md)
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**Cohort 3:** [Session 1](cohort3/week-1-1.md)[Session 2](cohort3/week-1-2.md)
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### Chapter 3: User Experience
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- :chart_with_upwards_trend: **Chapter 2: From Evaluation to Enhancement**
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- Cohort 2: [Week 3 Summary](cohort2/week3-summary.md)
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- Cohort 3: [Session 1](cohort3/week-3-1.md)
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### Chapter 4: Topic Modeling
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Master evaluation frameworks and improvement methodologies
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- Cohort 2: [Week 4 Summary](cohort2/week4-summary.md)
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- Cohort 3: [Session 1](cohort3/week-4-1.md), [Session 2](cohort3/week-4-2.md)
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**Cohort 2:** [Week 2 Summary](cohort2/week2-summary.md)
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**Cohort 3:** [Session 1](cohort3/week-2-1.md)[Session 2](cohort3/week-2-2.md)
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### Chapter 5: Multimodal Capabilities
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- :bust_in_silhouette: **Chapter 3: User Experience**
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- Cohort 2: [Week 5 Summary](cohort2/week5-summary.md)
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- Cohort 3: [Session 1](cohort3/week-5-1.md), [Session 2](cohort3/week-5-2.md)
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### Chapter 6: Architecture
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Design RAG systems with user-centered approaches
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**Cohort 3:** [Session 1](cohort3/week-3-1.md)
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Implement advanced topic modeling and clustering techniques
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Scale RAG systems with robust architecture patterns
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- Cohort 2: [Week 6 Summary](cohort2/week6-summary.md)
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Review the workshop materials before office hours sessions to come prepared with specific questions and challenges from your own RAG implementations.
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## Stay Updated

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