Implement notification hooks throughout the system where required, these should be configurable at a user level to indicate what emails etc they want.
Should include:
Staff:
Ticket Created
Ticket Responded by customer
New resource group created
New resource item created
Users:
Ticket respond by staff
Implement notification hooks throughout the system where required, these should be configurable at a user level to indicate what emails etc they want.
Should include:
Staff:
Ticket Created
Ticket Responded by customer
New resource group created
New resource item created
Users:
Ticket respond by staff