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AAIF_ALIGNMENT.md

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AAIF Alignment

Position

SupportDesk Intelligence is an independent OSS product foundation maintained by Karunanidhi Mishra.

It is not an Agentic AI Foundation project, not a Linux Foundation project, and not endorsed by either organization. The repo is being prepared to participate credibly in AAIF-adjacent technical conversations by publishing concrete evidence around agentic enterprise readiness.

Why This Repo Matters

  • Domain: AI customer support and knowledge operations
  • Enterprise thesis: An AI-assisted support desk with knowledge ingestion, answer provenance, escalation workflows, agent QA, and PII-aware conversation governance.
  • Target setup: Next.js support console, knowledge index, vector store adapter, chat widget, human handoff, audit/event store, observability.
  • Public contribution theme: support agent escalation, knowledge-source provenance, and PII-aware conversation controls

AAIF-Adjacent Themes

  • MCP: create documentation, examples, or validation evidence that helps developers understand this boundary.
  • agent handoff: create documentation, examples, or validation evidence that helps developers understand this boundary.
  • answer provenance: create documentation, examples, or validation evidence that helps developers understand this boundary.
  • human-in-the-loop: create documentation, examples, or validation evidence that helps developers understand this boundary.

Readiness Profile Role

This is a flagship repository for the Agentic Enterprise Readiness Profile. It should receive the strongest evidence first: tool boundary docs, security assumptions, audit events, human approval gates, and reproducible setup proof.

Current Evidence

  • README with enterprise product scope
  • contributor onboarding documentation
  • Codespaces/devcontainer path
  • security reporting documentation
  • provider replacement direction
  • audit/observability planning
  • threat model or enterprise hardening notes where available
  • this AAIF alignment file
  • machine-readable agentic-readiness.json

Next Evidence To Produce

  1. Document the highest-risk agent/tool action in this product.
  2. Identify the identity, authorization, audit, and human approval boundary.
  3. Add one validation command or test around that boundary.
  4. Open a small public issue inviting focused contribution.
  5. Reference the result from the central Agentic Enterprise Readiness Profile.

Local Validation Commands

  • Install: pnpm install
  • Lint: pnpm run lint
  • Test: pnpm run test
  • Build: pnpm run build

Public Forum Guidance

When sharing this work in AAIF or Linux Foundation-adjacent forums:

  • ask for technical feedback
  • link evidence, not slogans
  • acknowledge independent status
  • do not tag maintainers cold
  • do not claim foundation recognition before it exists

Flagship Evidence

Flagship evidence is now published in Agentic Boundary Model.

  • Public issue: #3
  • Evidence title: Support Answer Provenance Boundary Model
  • Evidence scope: identity boundary, action boundary, human approval gates, audit events, OSS fallback direction, and local proof path.

This is evidence for AAIF-adjacent technical discussion only. It is not an affiliation or endorsement claim.