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Merge pull request #59 from mafirs/pr/tentix-sync-20260526-0735
Update workflow README
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.github/workflows/README.md

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### 3. `docker-publish.yml` - Build & Deploy
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**Trigger:**
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- `push` to main branch
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- `pull_request` closed (merged) to main branch
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Merging a PR into `main` creates a main branch push, which triggers this workflow.
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**Purpose:** Production deployment pipeline
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-Full test suite
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-Test step when configured
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- ✅ Application build
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- ✅ Docker image build and push to multiple registries
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- ✅ Version tagging
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2. **From Main Repository:**
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- Create PR → Full CI runs automatically
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- All checks must pass before merge
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- All checks must pass before merge

README.md

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## Features
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- Customer service chat system
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- AI workflow (LangGraph: Analyze → Generate query → Retrieve → Generate answer)
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- Configurable AI workflow with RAG, handoff, and MCP-style integration nodes
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- Admin knowledge base management: browse, edit, disable/delete entries, and rebuild indexes
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- Multi-channel notifications; Feishu supported; other IM/forms via modular integration
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- Extensible architecture: Modular design for pluggable extensions
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- Unified authentication design: Pluggable third-party integrations
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- Historical ticket indexing: scheduled jobs (e.g., every 7/14 days)
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- General docs: upload, parse, and structure into unified knowledge entries
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- KB hit testing: test retrieval and answer quality without creating tickets
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- KB visualization: view and visualize starred/general/historical KB entries
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- Enhanced KB visualization and analytics for starred/general/historical KB entries
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- Knowledge graph visualization: entities, relations, and weights
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- Prompt customization: visualize and A/B test the agent workflow prompts
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- Workflow orchestration: evolve the fixed workflow into a composable bot
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- Workflow orchestration: improve composable bot workflows and advanced node integrations
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- Analytics
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- Ticket distribution: by category (pie), feedback tickets ratio (pie)
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- KB hit rate: trend and distribution
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- [ ] Admin: Staff management and account binding (Sealos/Feishu)
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- [ ] Admin: General docs and historical ticket indexing (with schedules)
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- [ ] Admin: KB hit testing and visualization
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- [ ] Admin: Prompt customization and workflow orchestration
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- [ ] Admin: KB hit testing, visualization, and analytics enhancements
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- [ ] Admin: Prompt customization and advanced workflow orchestration
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- [ ] Analytics: Ticket distribution, hit rate, volume, and feedback trends
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- [ ] Agent: Hit testing and index visualization; personal metrics dashboard
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README.zh-CN.md

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## 已实现特性
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- 客服聊天系统
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- AI 能力(LangGraph 工作流:分析 → 生成查询 → 检索 → 生成答复)
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- 可配置 AI 工作流,支持 RAG、转人工、MCP 等节点
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- 后台知识库管理:查看、编辑、禁用/删除知识内容,保存后重建索引
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- 多渠道通知推送,飞书已支持,其它 IM/表单可按模块化接入
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- 🔧 可扩展架构:模块化设计,支持按需扩展
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- 统一认证设计:插拔式配置第三方接口,便于对接第三方系统
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- 历史工单索引:支持定时任务(如每 7/14 天)
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- 通用文档:上传、解析与结构化抽取,形成统一知识条目
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- 知识库命中测试:无需新建工单即可测试检索命中与答复质量
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- 知识库图形面板:收藏对话/通用文档/历史工单的索引查看与可视化
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- 知识库可视化与分析增强:收藏对话/通用文档/历史工单的索引查看
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- 知识图谱可视化:知识条目、关系与权重的图形化展示
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- 提示词定制化:Agent 工作流提示词可视化配置与 A/B 实验
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- 工作流编排:将当前固定工作流演进为可编排机器人模式
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- 工作流编排:增强可编排机器人工作流与高级节点集成
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- 数据分析面板
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- 工单分布:按种类的饼图、反馈工单占比(饼图)
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- 知识库命中率:趋势与分布
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- [ ] Admin:人员管理与账号绑定(Sealos/飞书)
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- [ ] Admin:通用文档与历史工单索引(含定时任务)
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- [ ] Admin:知识库命中测试与图形面板
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- [ ] Admin:提示词定制化与工作流编排
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- [ ] Admin:知识库命中测试、可视化与分析增强
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- [ ] Admin:提示词定制化与高级工作流编排
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- [ ] 分析:工单分布、命中率、数量与反馈趋势
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- [ ] 客服端:命中测试与索引可视化;个人指标看板
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