@@ -78,7 +78,8 @@ graph TD
7878## Features
7979
8080- Customer service chat system
81- - AI workflow (LangGraph: Analyze → Generate query → Retrieve → Generate answer)
81+ - Configurable AI workflow with RAG, handoff, and MCP-style integration nodes
82+ - Admin knowledge base management: browse, edit, disable/delete entries, and rebuild indexes
8283- Multi-channel notifications; Feishu supported; other IM/forms via modular integration
8384- Extensible architecture: Modular design for pluggable extensions
8485- Unified authentication design: Pluggable third-party integrations
@@ -230,10 +231,10 @@ Planned features in priority order, covering Admin and Agent dashboards:
230231 - Historical ticket indexing: scheduled jobs (e.g., every 7/14 days)
231232 - General docs: upload, parse, and structure into unified knowledge entries
232233 - KB hit testing: test retrieval and answer quality without creating tickets
233- - KB visualization: view and visualize starred/general/historical KB entries
234+ - Enhanced KB visualization and analytics for starred/general/historical KB entries
234235 - Knowledge graph visualization: entities, relations, and weights
235236 - Prompt customization: visualize and A/B test the agent workflow prompts
236- - Workflow orchestration: evolve the fixed workflow into a composable bot
237+ - Workflow orchestration: improve composable bot workflows and advanced node integrations
237238- Analytics
238239 - Ticket distribution: by category (pie), feedback tickets ratio (pie)
239240 - KB hit rate: trend and distribution
@@ -251,8 +252,8 @@ Todo summary:
251252
252253- [ ] Admin: Staff management and account binding (Sealos/Feishu)
253254- [ ] Admin: General docs and historical ticket indexing (with schedules)
254- - [ ] Admin: KB hit testing and visualization
255- - [ ] Admin: Prompt customization and workflow orchestration
255+ - [ ] Admin: KB hit testing, visualization, and analytics enhancements
256+ - [ ] Admin: Prompt customization and advanced workflow orchestration
256257- [ ] Analytics: Ticket distribution, hit rate, volume, and feedback trends
257258- [ ] Agent: Hit testing and index visualization; personal metrics dashboard
258259
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