This error occurred when using a large model to understand a local video file: (Run failed: [tongyi] Error: base64 is not supported. Please set MULTIMODAL_SEND_FORMAT to url)

[luoyan6]

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1. Is this request related to a challenge you're experiencing? Tell me about your story.

I attempted to use [video file] for [large model understanding local video file], and then the following error occurred (Run failed: [tongyi] Error: not support base64, please set MULTIMODAL_SEND_FORMAT to url). Then, when adapting to the URL of the video file, the following error occurred (Reached maximum retries (3) for URL /files/a4el). db4189bbcff9/file-preview?
timestamp=1744358901&nonce=2b204c4e52c3
The URL of my video file is fine. I didn't encounter this situation when using the [tongyi] Python API service.

2. Additional context or comments

No response