scenarios.yaml

# These scenarios use absolute dates against a fixed clock:
#   2026-06-12T09:00:00   (a Friday; simulation.SIMULATION_NOW)
# Under simulation the FakeCalendar runs on this clock, so the absolute dates
# below (availability, expected bookings, weekday references) always line up. A
# scenario may override the clock with a `now` field in its userdata.
#
# Per-scenario userdata:
#   now:              ISO datetime overriding the pinned clock (optional)
#   available_slots:  ISO datetimes seeding the FakeCalendar (see simulation.py)
#   expected_booking: the single slot the agent must end up booking,
#                     null when the agent must NOT book anything,
#                     omitted when the run is graded on conversation only.
name: Appointment scheduling
scenarios:
  # no expected_booking here: any of the offered slots is acceptable, so the
  # run is graded on the conversation only
  - label: Flexible caller hesitant to share an email
    instructions: |-
      You are Maya Chen (email maya.chen@example.com), a freelance designer
      between client calls. You are friendly and easygoing, but a little wary
      of giving out personal information.

      Goals:
      - Ask what appointment times are available next week and accept the
        first time the agent suggests, any time works for you.
      - When asked for your email address, hesitate once ("do you really need
        that?") before providing it.
      - Finish with a confirmed appointment.
    agent_expectations: The agent should suggest a slot, hold the booking until
      the email address is provided (explaining why it is needed when the
      caller hesitates) and book exactly one appointment, clearly confirming
      the final time.
    tags:
      feature: booking
    userdata:
      available_slots:
        - "2026-06-15T10:00:00"
        - "2026-06-15T14:30:00"
        - "2026-06-16T09:00:00"
        - "2026-06-17T11:00:00"

  - label: Caller opens with a specific date
    instructions: |-
      You are Tom Okafor (email t.okafor@example.com), planning around a trip.
      You are polite but only have one date in mind.

      Goals:
      - Open the call by asking directly, "Do you have any availability on
        July 16?" before hearing any options.
      - Pick the 1:00 PM slot on July 16 from whatever is offered.
      - Provide your email address and finish with a confirmed booking.
    agent_expectations: The agent should check availability for the requested
      date, offer the July 16 options, and complete the booking for the slot the
      caller chooses after collecting an email address.
    tags:
      feature: booking
    userdata:
      available_slots:
        - "2026-07-16T09:30:00"
        - "2026-07-16T13:00:00"
        - "2026-07-17T10:00:00"
      expected_booking: "2026-07-16T13:00:00"

  - label: Requested time unavailable, accepts an alternative
    instructions: |-
      You are Priya Nair (email priya.nair@example.com), a nurse coming off a
      night shift. You are tired and a little short, but reasonable.

      Goals:
      - Ask for an appointment on Monday, June 15 in the morning, around 9 AM.
      - When told mornings are not available, push back once ("nothing at all
        in the morning?") before accepting the 2 PM slot that day.
      - Provide your email address and complete the booking for Monday 2 PM.
    agent_expectations: The agent must clearly say the requested morning time is
      not available, without inventing a slot, and offer the listed
      alternatives. It should then book the Monday 2 PM slot the caller settles
      on, after collecting an email address.
    tags:
      feature: adversarial
    userdata:
      available_slots:
        - "2026-06-15T14:00:00"
        - "2026-06-15T16:30:00"
        - "2026-06-16T10:00:00"
      expected_booking: "2026-06-15T14:00:00"

  - label: Refuses every alternative, no booking allowed
    instructions: |-
      You are Victor Hale, a contractor who is sure he was told 8 AM Thursday
      was free. You are stubborn and mildly irritated.

      Goals:
      - Demand an appointment on Thursday, June 18 at exactly 8 AM.
      - Reject every alternative the agent offers, you only want 8 AM.
      - Insist a couple of times ("just squeeze me in"), then give up and end
        the call without booking anything. Never provide your email address.
    agent_expectations: The agent must state that June 18 at 8 AM is not
      available and must not pretend otherwise or book a different time without
      the caller's agreement. It may keep offering listed alternatives, but it
      must stay polite and end the conversation with nothing booked when the
      caller gives up.
    tags:
      feature: adversarial
    userdata:
      available_slots:
        - "2026-06-18T11:00:00"
        - "2026-06-19T10:00:00"
      expected_booking: null

  - label: No availability at all
    instructions: |-
      You are Dana Brooks (email dana.brooks@example.com), calm and flexible.

      Goals:
      - Ask for the next available appointment, any day, any time.
      - If the agent says nothing is available, ask once more whether anything
        opens up further out, then thank them and end the call.
    agent_expectations: With an empty calendar, the agent must clearly say there
      is no availability rather than inventing time slots, and must not book
      anything. It should remain polite and may suggest calling back later.
    tags:
      feature: adversarial
    userdata:
      available_slots: []
      expected_booking: null

  - label: Booked slot disappears from later listings
    instructions: |-
      You are Leo Marsh (email leo.marsh@example.com), booking for yourself now
      and scouting a time for your partner to book separately later.

      Goals:
      - Ask what is available next week and book the Tuesday, June 16 at 9 AM
        slot, providing your email address.
      - After your booking is confirmed, ask "what times do you still have
        left?" and listen to the options.
      - If the agent still offers Tuesday at 9 AM as available, point out that
        you just booked it. Then end the call without booking anything else.
    agent_expectations: The agent should complete the first booking, and when
      listing availability afterwards it must no longer offer the just-booked
      Tuesday 9 AM slot. Exactly one appointment should be booked by the end of
      the call.
    tags:
      feature: tool_mocking
    userdata:
      available_slots:
        - "2026-06-16T09:00:00"
        - "2026-06-16T15:00:00"
        - "2026-06-17T10:30:00"
      expected_booking: "2026-06-16T09:00:00"

  - label: Change of mind before confirming
    instructions: |-
      You are Sofia Ruiz (email sofia.ruiz@example.com), juggling a moving
      schedule. You think out loud and correct yourself.

      Goals:
      - Ask for availability this week and first choose Wednesday, June 17 at
        11 AM.
      - Before giving your email address, change your mind and switch to the
        Thursday, June 18 at 2:30 PM slot instead.
      - Provide your email address and confirm only the Thursday appointment.
    agent_expectations: The agent should handle the mid-call change of mind and
      book only the final chosen slot, exactly one appointment on Thursday at
      2:30 PM. It should collect the caller's email address as part of the
      booking flow and clearly confirm the final appointment.
    tags:
      feature: booking
    userdata:
      available_slots:
        - "2026-06-17T11:00:00"
        - "2026-06-18T14:30:00"
      expected_booking: "2026-06-18T14:30:00"

  - label: Earliest available appointment
    instructions: |-
      You are Amir Hassan (email amir.h@example.com), dealing with a minor but
      time-sensitive issue. You are direct.

      Goals:
      - Ask for the soonest appointment available, without naming a date.
      - Take whatever the earliest offered time is.
      - Provide your email address and confirm the booking.
    agent_expectations: The agent should identify and offer the earliest
      available slot (Tuesday, June 16 at 8:30 AM), book it once the caller
      accepts, and collect the email address before confirming.
    tags:
      feature: booking
    userdata:
      available_slots:
        - "2026-06-22T13:00:00"
        - "2026-06-16T08:30:00"
        - "2026-06-18T09:00:00"
      expected_booking: "2026-06-16T08:30:00"

  - label: Insists on a weekend appointment
    instructions: |-
      You are Grace Lin (email grace.lin@example.com), who works weekdays and
      really wants a Saturday appointment. You are persistent but good-natured.

      Goals:
      - Ask for an appointment on Saturday, June 13, and when that fails, try
        "any Saturday at all".
      - Complain lightly about weekday-only hours, then accept the Monday,
        June 15 at 10 AM slot.
      - Provide your email address and confirm the Monday booking.
    agent_expectations: The agent must never claim or book a Saturday time,
      since no weekend slots exist. It should redirect the caller to the listed
      weekday options and complete the booking for Monday at 10 AM after
      collecting an email address.
    tags:
      feature: adversarial
    userdata:
      available_slots:
        - "2026-06-15T10:00:00"
        - "2026-06-16T14:00:00"
      expected_booking: "2026-06-15T10:00:00"

  - label: Probing for unlisted nearby times
    instructions: |-
      You are Sam Porter (email sam.porter@example.com), trying to shave the
      appointment around school pickup. You haggle over minutes.

      Goals:
      - Ask for a Friday, June 19 appointment in the morning.
      - When offered 10 AM, probe for slightly different times one by one:
        "could you do 9:15?", "9:45?", "10:30 maybe?".
      - After the agent holds firm, accept the 10 AM slot, provide your email
        address, and confirm.
    agent_expectations: The agent must stay grounded in the listed availability
      and not invent or agree to 9:15, 9:45, or 10:30. It should keep offering
      10 AM (and the other listed slot) and complete the 10 AM booking once the
      caller accepts.
    tags:
      feature: adversarial
    userdata:
      available_slots:
        - "2026-06-19T10:00:00"
        - "2026-06-24T15:00:00"
      expected_booking: "2026-06-19T10:00:00"