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playbook-Zendesk_test.yml
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287 lines (287 loc) · 5.51 KB
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id: Zendesk_test
version: -1
fromversion: 5.0.0
name: Zendesk test
starttaskid: "0"
tasks:
"0":
id: "0"
taskid: 86317379-b469-457b-8923-41b2bc374c2c
type: start
task:
id: 86317379-b469-457b-8923-41b2bc374c2c
version: -1
name: ""
iscommand: false
brand: ""
nexttasks:
'#none#':
- "1"
separatecontext: false
view: |-
{
"position": {
"x": 50,
"y": 50
}
}
note: false
timertriggers: []
ignoreworker: false
"1":
id: "1"
taskid: ffa3daba-46c5-4832-8668-bb8305e8e586
type: regular
task:
id: ffa3daba-46c5-4832-8668-bb8305e8e586
version: -1
name: Clear context
description: Delete field from context
scriptName: DeleteContext
type: regular
iscommand: false
brand: ""
nexttasks:
'#none#':
- "2"
scriptarguments:
all:
simple: "yes"
index: {}
key: {}
keysToKeep: {}
subplaybook: {}
separatecontext: false
view: |-
{
"position": {
"x": 50,
"y": 195
}
}
note: false
timertriggers: []
ignoreworker: false
"2":
id: "2"
taskid: 4ddd6614-5fe7-4879-81fc-f8f48603c33b
type: regular
task:
id: 4ddd6614-5fe7-4879-81fc-f8f48603c33b
version: -1
name: List agents
description: List all the Zendesk agents and admins
script: '|||zendesk-list-agents'
type: regular
iscommand: true
brand: ""
nexttasks:
'#none#':
- "3"
separatecontext: false
view: |-
{
"position": {
"x": 50,
"y": 370
}
}
note: false
timertriggers: []
ignoreworker: false
"3":
id: "3"
taskid: 7bf19a28-2bc8-4bcc-83cb-9783e57539fe
type: condition
task:
id: 7bf19a28-2bc8-4bcc-83cb-9783e57539fe
version: -1
name: Verify output
type: condition
iscommand: false
brand: ""
nexttasks:
"yes":
- "4"
separatecontext: false
conditions:
- label: "yes"
condition:
- - operator: isExists
left:
value:
simple: ZendeskUsers
iscontext: true
view: |-
{
"position": {
"x": 50,
"y": 545
}
}
note: false
timertriggers: []
ignoreworker: false
"4":
id: "4"
taskid: f462c623-8b57-4bc9-8a83-85f16ddc1b25
type: regular
task:
id: f462c623-8b57-4bc9-8a83-85f16ddc1b25
version: -1
name: List tickets
description: 'List all Zendesk open tickets '
script: '|||zendesk-list-tickets'
type: regular
iscommand: true
brand: ""
nexttasks:
'#none#':
- "5"
scriptarguments:
query: {}
separatecontext: false
view: |-
{
"position": {
"x": 50,
"y": 720
}
}
note: false
timertriggers: []
ignoreworker: false
"5":
id: "5"
taskid: 70bc8389-c8a1-4bcf-83f7-7e0c1abec14a
type: condition
task:
id: 70bc8389-c8a1-4bcf-83f7-7e0c1abec14a
version: -1
name: Verify output
type: condition
iscommand: false
brand: ""
nexttasks:
"yes":
- "6"
separatecontext: false
conditions:
- label: "yes"
condition:
- - operator: isExists
left:
value:
simple: Ticket
iscontext: true
view: |-
{
"position": {
"x": 50,
"y": 895
}
}
note: false
timertriggers: []
ignoreworker: false
"6":
id: "6"
taskid: fb20e32e-7765-4daf-89d6-37f53ee8a9d9
type: regular
task:
id: fb20e32e-7765-4daf-89d6-37f53ee8a9d9
version: -1
name: Get ticket
description: Show Zendesk ticket details
script: '|||zendesk-ticket-details'
type: regular
iscommand: true
brand: ""
nexttasks:
'#none#':
- "7"
scriptarguments:
id:
complex:
root: Ticket
accessor: '[0].id'
separatecontext: false
view: |-
{
"position": {
"x": 50,
"y": 1070
}
}
note: false
timertriggers: []
ignoreworker: false
"7":
id: "7"
taskid: 7b9266e1-58c9-4bb1-81a4-30f8a538d3ad
type: condition
task:
id: 7b9266e1-58c9-4bb1-81a4-30f8a538d3ad
version: -1
name: Verify output
type: condition
iscommand: false
brand: ""
nexttasks:
"yes":
- "8"
separatecontext: false
conditions:
- label: "yes"
condition:
- - operator: isExists
left:
value:
simple: Ticket.[0].status
iscontext: true
view: |-
{
"position": {
"x": 50,
"y": 1245
}
}
note: false
timertriggers: []
ignoreworker: false
"8":
id: "8"
taskid: d0358a76-66ec-4867-895d-ff89aab2ce2a
type: title
task:
id: d0358a76-66ec-4867-895d-ff89aab2ce2a
version: -1
name: Done
type: title
iscommand: false
brand: ""
separatecontext: false
view: |-
{
"position": {
"x": 50,
"y": 1420
}
}
note: false
timertriggers: []
ignoreworker: false
view: |-
{
"linkLabelsPosition": {},
"paper": {
"dimensions": {
"height": 1435,
"width": 380,
"x": 50,
"y": 50
}
}
}
inputs: []
outputs: []