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<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="utf-8">
<meta http-equiv="X-UA-Compatible" content="IE=edge">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<meta name="apple-itunes-app" content="app-id=598502707"/>
<meta name="description" content="The fastest easiest way to plan social events and pool cash with friends for anything. Download from the App Store.">
<meta name="keywords" content="">
<meta name="author" content="Luis Metzger">
<link href="myhub_v1/assets/img/favicon.png" rel="shortcut icon" >
<title>FAQ | Myhub</title>
<!-- Fonts CSS -->
<link href="myhub_v1/assets/css/fonts-new.css" rel="stylesheet">
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<link href="myhub_v1/assets/css/bootstrap.min.css" rel="stylesheet">
<!-- Custom styles for this template -->
<link type="text/css" rel="stylesheet" href="http://fast.fonts.net/cssapi/c2c138df-bec8-4ae7-abb7-59de83a2ce0b.css"/>
<link href="myhub_v1/assets/css/style.css" rel="stylesheet">
<link href="myhub_v1/assets/css/responsive.css" rel="stylesheet">
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<link href="myhub_v1/assets/css/social-icons.css" rel="stylesheet">
<link href="myhub_v1/assets/css/font-awesome.min.css" rel="stylesheet">
<link href="//maxcdn.bootstrapcdn.com/font-awesome/4.1.0/css/font-awesome.min.css" rel="stylesheet">
<!-- Social Timeline -->
<link href='http://fonts.googleapis.com/css?family=Montserrat' rel='stylesheet' type='text/css'>
<link href="myhub_v1/assets/css/flat.css" rel="stylesheet" type="text/css" />
<link href="myhub_v1/assets/css/lightbox.css" rel="stylesheet" type="text/css" />
<link href="myhub_v1/assets/css/light.css" rel="stylesheet" type="text/css" />
<link href="myhub_v1/assets/css/jquery.mCustomScrollbar.css" rel="stylesheet" type="text/css" />
<!-- Social Timeline -->
<link type="text/css" rel="stylesheet" href="myhub_v1/assets/css/styles.css" />
<link type="text/css" rel="stylesheet" href="myhub_v1/assets/css/magnific-popup.css" />
<link type="text/css" rel="stylesheet" href="myhub_v1/assets/css/dpSocialTimeline.css" />
<link type="text/css" rel="stylesheet" href="myhub_v1/assets/css/idangerous.swiper.css" />
<link type="text/css" rel="stylesheet" href="myhub_v1/assets/css/searchable_accor_style.css" />
<!-- Web Fonts -->
<link href='http://fonts.googleapis.com/css?family=Lato:300,400,700,300italic,400italic' rel='stylesheet' type='text/css'>
<!-- HTML5 Shim and Respond.js IE8 support of HTML5 elements and media queries -->
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<script src="https://oss.maxcdn.com/libs/html5shiv/3.7.0/html5shiv.js"></script>
<script src="https://oss.maxcdn.com/libs/respond.js/1.4.2/respond.min.js"></script>
<![endif]-->
<script src="assets/js/modernizr.custom.js"></script>
<!-- Fonts -->
<script type="text/javascript" src="http://fast.fonts.net/jsapi/c2c138df-bec8-4ae7-abb7-59de83a2ce0b.js"></script>
<!-- Social Timeline Script -->
<link rel="stylesheet" href="myhub_v1/css/normalize.css">
<link rel="stylesheet" href="myhub_v1/css/demo.css">
<!-- Pushy CSS -->
<link rel="stylesheet" href="myhub_v1/css/pushy.css">
<link type="text/css" rel="stylesheet" href="myhub_v1/assets/css/venobox.css" />
<link type="text/css" rel="stylesheet" href="myhub_v1/assets/css/landing-style.css" />
<!-- jQuery -->
<script src="//ajax.googleapis.com/ajax/libs/jquery/1.10.1/jquery.min.js"></script>
</head>
<body data-spy="scroll" data-offset="0" data-target=".navbar">
<!-- Pushy Menu -->
<nav class="pushy pushy-left">
<ul>
<li><a href="about.html">About</a></li>
<li><a href="how-it-works.html">How it Works</a></li>
<li><a href="jobs.html">Jobs</a></li>
<li><a href="faq.html">FAQ</a></li>
<li class=""><a href="http://myhubapp.tumblr.com/" target="_blank">Blog</a></li>
<li><a href="contact-us.html">Support</a></li>
<li><a href="https://itunes.apple.com/us/app/myhub/id598502707?mt=8" class="ln-red-link">Download the app!</a></li>
</ul>
<div class="ln-cr">
<ul>
<li><a href="terms-of-service.html">Terms</a></li>
<li><a href="privacy-policy.html">Legal</a></li>
</ul>
</div>
</nav>
<!-- Site Overlay -->
<div class="site-overlay"></div>
<!-- class="container-push"-->
<div id="ln-wrapper-container">
<div id="ln-wrapper" class="ln-wrapper">
<div class="ln-header">
<div class="ln-header-inner clearfix text-center">
<div class="top-header4">
<!--add this class nav menu-->
<div class="top-sub-head">
<div class="nav-pullleft pull-left">
<a href="#" class="menu-btn"><i class="fa fa-bars"></i></a>
</div>
<div class="sub-logo">
<a id="ln-logo" href="index.html"><img class="img-responsive" src="myhub_v1/assets/images/myhub-logo-2.png">
</a>
</div>
<div class="nav-wrapper">
<ul class="clearfix">
<li class="downloadlink"><a href="javascript:;" class="downlo">Download</a></li>
<li class="subli" ><a href="about.html">About</a></li>
<li class="subli" ><a href="how-it-works.html">How it Works</a></li>
<li class="subli" ><a href="http://myhubapp.tumblr.com/" target="_blank">Blog</a></li>
<li class="subli" ><a href="jobs.html">Job</a></li>
<li class="subli" ><a href="faq.html">FAQ</a></li>
<li class="subli" ><a href="contact-us.html" >Support</a></li>
</ul>
</div>
</div>
</div>
</div>
</div>
<!--end header-->
<!-- Header Wrap -->
<div class="bwl_acc_container inner_container_page aboutPageCont" id="accordion_1">
<div class="headerwrap">
<div class="container">
<div class="faqBnrInner">
<div class="faq_bnrTtl" id="ban_txt">
<h2>FAQ</h2>
<h4>Need help finding something? Try searching.</h4>
</div>
<form class="faqSrchCont" id="faq_form_s" action="#">
<div class="accordion_search_container">
<input id="search_inpt" type="text" class="accordion_search_input_box search_icon" value="" placeholder="Search the help center..."/>
<ul class="search_lists list-unstyled">
</ul>
</div> <!-- end .bwl_acc_container -->
<div class="search_result_container"></div> <!-- end .search_result_container -->
</form>
</div><!--end banner inner content-->
</div> <!-- /container -->
</div><!-- /headerwrap -->
<div id="breadcrumb">
<div class="container">
<ul class="list-inline">
<li><a href="#">Myhub 101 </a></li>
<li>></li>
<li>How to sign up for Myhub</li>
</ul>
</div>
</div>
<!--end breadcrumnb-->
<div id="faq_page_cont">
<div class="container">
<div class="row">
<div id="faq_links" class="col-md-2">
<h3>FAQ Topics</h3>
<div class="select_box">
<div class="form-control visible-480">Myhub 101 <i class="fa fa-arrow-circle-down"></i></div>
<ul class="list-unstyled">
<li class="myhub_101" id="active">Myhub 101</li>
<li class="technology">Technology</li>
<li class="gstarted">Getting Started</li>
<li class="cevents">Creating Events</li>
<li class="mevents">Managing Events</li>
<li class="gtools">Guest Tools</li>
<li class="transactions">Transactions</li>
<li class="cnincentive">Credit & Incentive</li>
<li class="Privacy">Privacy</li>
<li class="yaccount">Your Account</li>
<li class="srnincident">Security / Reporting an Incident</li>
</ul>
</div>
</div>
<div id="faqConts" class="col-md-10">
<div id="myhub_101">
<div class="fc_ttl">
<h2>myhub 101</h2>
</div>
<div class="fcConts">
<section>
<h2 class="acc_title_bar"><a href="#">What is Myhub?</a></h2>
<div class="acc_container">
<div class="block">
<p>Myhub is a web and mobile service where anyone can plan a wide range of events, pool cash
several different ways with friends or audience members, and then collaborate with everyone
through group chat and several other features. </p>
</div>
</div>
</section>
<section>
<h2 class="acc_title_bar"><a href="#">What is Social Planning?</a></h2>
<div class="acc_container">
<div class="block">
<p>Social Planning is a phrase we use to describe Myhub because it encapsulates the social
nature of our service (the ability to follow friends, share upcoming plans, etc) along with our
focus on planning upcoming activities or events. When combined the two words describe the
nature of our platform and what we hope to build on. </p>
</div>
</div>
</section>
<section>
<h2 class="acc_title_bar"><a href="#">Why should I use Myhub?</a></h2>
<div class="acc_container">
<div class="block">
<p>Myhub has been designed and engineered from the ground up with a focus on delivering
consumers a quick, valuable, and fun experience that you’ll want to return to. When it comes to
getting friends together communication and collaboration are often a hassle and collecting
money from everyone can be a major hurdle. Myhub makes all these things incredibly simple
and fun for everyone. </p>
</div>
</div>
</section>
<section>
<h2 class="acc_title_bar"><a href="#">Why must I create an account to use Myhub?</a></h2>
<div class="acc_container">
<div class="block">
<p>We require users create an account with Myhub before they create or pay into an event so
friends can identify you within our marketplace and it also allows us to verify your identity and
contact you in case of an emergency. Creating an account is a basic means of security for us
and you. </p>
</div>
</div>
</section>
<section>
<h2 class="acc_title_bar"><a href="#">Why should I connect with Facebook?</a></h2>
<div class="acc_container">
<div class="block">
<p>We strongly suggest users connect with Facebook so friends can find you faster and to validate
your account within our marketplace. Users that connect with Facebook are also publicly
displayed as “FB verified” and allowed to payout an event early so there are specific benefits to
it. </p>
</div>
</div>
</section>
<section>
<h2 class="acc_title_bar"><a href="#">Who is Myhub for?</a></h2>
<div class="acc_container">
<div class="block">
<p>Myhub is designed for anyone. The service is free to use and it’s use-cases are wide-ranging. </p>
</div>
</div>
</section>
<section>
<h2 class="acc_title_bar"><a href="#">Where is Myhub available?</a></h2>
<div class="acc_container">
<div class="block">
<p>Myhub is available in the United States due to banking regulations we face overseas. Within the
U.S., Myhub is available on the web, mobile web, and as a native mobile app for iOS / iPhone. </p>
</div>
</div>
</section>
<section>
<h2 class="acc_title_bar"><a href="#">How do I reset my password?</a></h2>
<div class="acc_container">
<div class="block">
<p>To reset your password, please click or tap the login button on our homepage and then click the
Forgot Password button. If you need to reset your password now, you can also click here. </p>
</div>
</div>
</section>
</div>
</div><!--end section faq-->
<div id="technology">
<div class="fc_ttl">
<h2>Technology</h2>
</div>
<div class="fcConts">
<section>
<h2 class="acc_title_bar"><a href="#">What software does Myhub use?</a></h2>
<div class="acc_container">
<div class="block">
<p>Myhub is engineered with a proprietary software design utilizing numerous third party API’s. In
other words, our software relies heavily on third party services that we integrate with our
software design to create a powerful and unique user experience. As an example, we use the
Facebook API for account creation, validation, sharing, and finding friends within Myhub. </p>
</div>
</div>
</section>
<section>
<h2 class="acc_title_bar"><a href="#">What’s unique about Myhub?</a></h2>
<div class="acc_container">
<div class="block">
<p>Our software and design team has done an incredible job developing a proprietary software
setup that’s stable and scalable. Further, the Myhub user experience is unlike any other
because of their collaborative work and careful selection of the technology partners we work
with. </p>
</div>
</div>
</section>
<section>
<h2 class="acc_title_bar"><a href="#">Why should I trust Myhub?</a></h2>
<div class="acc_container">
<div class="block">
<p>We take great pride in the collaborative and organized development process on our team. As
such, we guarantee every feature we has gone through rigorous testing and by members of our
team and community before they hit the open market. For more on our development and QA
processes, visit our blog here. </p>
</div>
</div>
</section>
</div>
</div><!--end section faq-->
<div id="gstarted">
<div class="fc_ttl">
<h2>Getting Started</h2>
</div>
<div class="fcConts">
<section>
<h2 class="acc_title_bar"><a href="#">How do I create an account with Myhub?</a></h2>
<div class="acc_container">
<div class="block">
<p>Creating an account with Myhub is simple. Whether you’re on the web or mobile app, you can
create an account using your email address or you can quickly “Connect with Facebook” which
a single tap. In either scenario, we do ask for basic information or permissions so we can
validate your account and make you discoverable on Myhub. </p>
</div>
</div>
</section>
<section>
<h2 class="acc_title_bar"><a href="#">How do I navigate Myhub?</a></h2>
<div class="acc_container">
<div class="block">
<p>Upon creating an account with Myhub, you should be offered a quick tutorial of the navigation
elements that we use on the platform. We strongly suggest you view this tutorial since it’ll only
take minute. If you skipped the tutorial, you can quickly access it again in your Settings.
For a quick overview, Myhub is setup with the following main screens: <br/>
- Home Feed: view upcoming and shared events from friends <br/>
- Explore Feed: browse trending and popular public events happening on Myhub. <br/>
- Create: create a plan from here by entering all the details and sending invites to friends. <br/>
- Notifications: Track general activity and invites that relate to you from here. <br/>
- Profile: We’ll store the events you’re considering, attending, or hosting here. <br/>
- Settings: you can customize and manage your Myhub experience here. </p>
</div>
</div>
</section>
<section>
<h2 class="acc_title_bar"><a href="#">How do I Find or Invite Friends?</a></h2>
<div class="acc_container">
<div class="block">
<p>To find or invite friends on the web, simply roll over your profile at top right and then look for the
“Find Friends” option. If you click this, you should be taken to a page where you can “Find
Friends” that are on Myhub from another service like Facebook.</p>
<p>
To find or invite friends using the mobile app, simply visit your profile and then tap the double
user icon located at the top right. This should take you to a new screen where you can tap “Find
Friends” or “Invite Friends. </p>
</div>
</div>
</section>
</div>
</div><!--end section faq-->
<div id="cevents">
<div class="fc_ttl">
<h2>Creating Events</h2>
</div>
<div class="fcConts">
<section>
<h2 class="acc_title_bar"><a href="#">How do I create an event with Myhub?</a></h2>
<div class="acc_container">
<div class="block">
<p>Creating an event is simple with Myhub is quick, simple, and intuitive. We’ve made great strides
overhauling our create flow to make it as easy and straightforward as possible. Therefore, we
feel the best way to figure out how to create an event is to give it a try. If you have trouble, we’re
happy to walk you through it over the phone or online chat. </p>
</div>
</div>
</section>
<section>
<h2 class="acc_title_bar"><a href="#">What types of events can I create with Myhub?</a></h2>
<div class="acc_container">
<div class="block">
<p>Myhub is designed to be flexible and extensible meaning you can plan just about anything
provided it’s not harmful to others or illegal. The general events you can plan are free, paid,
donation, or crowdfunded with either a fixed price or donation component. In regards to the type
of event and scale, it’s entirely up to you and we’d love to hear your ideas. </p>
</div>
</div>
</section>
<section>
<h2 class="acc_title_bar"><a href="#">What information should I share in my event?</a></h2>
<div class="acc_container">
<div class="block">
<p>In general, you should share all the specifics for your event including title, time, location,
description, price, and privacy. All those fields are required however there are additional fields
you can complete. It’s up to you the amount of customization and information you share with
every event but we generally tend to think: the more, the better. Even better, you can edit all the
details later so it’s okay to post less information up front provided you do eventually fill it out. </p>
</div>
</div>
</section>
<section>
<h2 class="acc_title_bar"><a href="#">What are #Hashtags used for?</a></h2>
<div class="acc_container">
<div class="block">
<p>Hashtags may consist of any word or text string restricted to alphanumeric characters that affix
a “#” symbol to the start of the word. In practice, Hashtags act as a lightweight tool for discovery
and sharing making your events discoverable alongside similarly themed events.</p>
<p> As an example, if you create a public event that uses #Concert your event can be viewed
alongside any upcoming events that uses the same #Concert hashtag. This is particularly
helpful when you want to link numerous events together for your viewers. </p>
</div>
</div>
</section>
<section>
<h2 class="acc_title_bar"><a href="#">Does Myhub offer privacy for events?</a></h2>
<div class="acc_container">
<div class="block">
<p>Myhub offers the following levels of privacy for an event: public, followers, or invite-only. Public
events are discoverable anywhere. Follower events are only viewable by your followers and
invites. And, invite-only events are only viewable by those invited to the event. </p>
</div>
</div>
</section>
<section>
<h2 class="acc_title_bar"><a href="#">Who can I invite to my events?</a></h2>
<div class="acc_container">
<div class="block">
<p> On the mobile app, you can invite anyone from your phone’s Contacts to an event or any of your
followers on Myhub.</p><p>
On the web, you can send invites several different ways including:
- sync with Gmail. <br/>
- Upload a list of emails. <br/>
- Copy/ paste / Type a list of emails. <br/>
- Or, invite any of your followers.</p><p>
When sending an invite to a follower, they’ll receive a push notification to their mobile device
where they can RSVP right then.</p><p>
On top of invitations, both mobile and web offer numerous sharing and invitation options once
an event has been created to help spread the word. For instance, you or your guests can easily
share to other social networks or guests can invite their friends via email or the Myhub network.</p>
</div>
</div>
</section>
</div>
</div><!--end section faq-->
<div id="mevents">
<div class="fc_ttl">
<h2>Managing Events</h2>
</div>
<div class="fcConts">
<section>
<h2 class="acc_title_bar"><a href="#">How do I edit an event?</a></h2>
<div class="acc_container">
<div class="block">
<p>Editing an event is simple and it’s incredibly flexible letting you edit just about any detail.
Whether you’re on the web or mobile, simply click or tap “edit” from the event detail page and
you should be brought to a page with all the details.</p><p>
To edit one simple tap or click the appropriate detail, modify the information and then confirm
the change. Before you head back or cancel out, make sure and save your changes for the edit
to take effect. That’s it! </p>
</div>
</div>
</section>
<section>
<h2 class="acc_title_bar"><a href="#">How and when do I get paid for an event?</a></h2>
<div class="acc_container">
<div class="block">
<p>Myhub will automatically pay the host their amount in full following the end of the event provided
they’ve entered their banking information. While payouts are triggered right away, they typically
take anywhere between same day and 1-2 business days depending on the payment method
you selected.</p><p>
If you’ve validated your account and connected with Facebook, we will allow hosts to pay
themselves out in advance of the event, anytime they want, to provide them working capital up
front. Our belief is that the host is trusted in this setup and should be allowed to leverage the
funds collected to put on an experience. In the case of a goal being set, the host is not allowed
to pay themselves out until the goal has been passed. </p>
</div>
</div>
</section>
<section>
<h2 class="acc_title_bar"><a href="#">What happens if I close an event?</a></h2>
<div class="acc_container">
<div class="block">
<p>If you close an event, we’ll shut-off RSVPs until you decide to reopen the event. This way, you
have control of the guest list. Closing an event will remove the event from feeds (so it’s not
publicly displayed) however the event will still show up in user profiles and be accessible to
guests for functions like chat and sharing. </p>
</div>
</div>
</section>
<section>
<h2 class="acc_title_bar"><a href="#">What happens if I cancel an event?</a></h2>
<div class="acc_container">
<div class="block">
<p>If you cancel an event, we will alert all your guests, mark the event as canceled, and
automatically refund any money in our system. If, by chance, you’ve done an early payout, you
will be responsible for paying folks outside of Myhub. </p>
</div>
</div>
</section>
<section>
<h2 class="acc_title_bar"><a href="#">How do I invite more people to an event?</a></h2>
<div class="acc_container">
<div class="block">
<p>Whether you’re on the web or mobile, look for the share button(s) on the event detail page.
There are several ways to invite others and share the event from there. This is the same for the
host and guests. </p>
</div>
</div>
</section>
<section>
<h2 class="acc_title_bar"><a href="#">Can I share an event with other networks?</a></h2>
<div class="acc_container">
<div class="block">
<p>yes. We have social network sharing setup on every event detail page to help sharing take
place.</p>
</div>
</div>
</section>
</div>
</div><!--end section faq-->
<div id="gtools">
<div class="fc_ttl">
<h2>Guest Tools</h2>
</div>
<div class="fcConts">
<section>
<h2 class="acc_title_bar"><a href="#">How do I RSVP to an event?</a></h2>
<div class="acc_container">
<div class="block">
<p>To RSVP to an event simply click the join, maybe, or decline buttons located beneath the event
image on an event page. </p>
</div>
</div>
</section>
<section>
<h2 class="acc_title_bar"><a href="#">What happens when I RSVP?</a></h2>
<div class="acc_container">
<div class="block">
<p>When you ‘join’ an event you’ll be marked as attending and that event will be stored on your
profile. You’ll also receive notifications related to that event. To join a paid event, you must pay
at the time of joining otherwise you’ll not be marked as attending.</p><p>
When you ‘maybe’ an event, you’ll be marked as such and that event will similarly be stored on
your profile for easy access later. You’ll also receive notifications for that event.</p><p>
When you decline an event, you’ll be marked as not attending and that event will not be stored
on your profile. You’ll also won’t receive notifications for that event. That event will also
disappear from your home feed. If you’d like to access that event later, you may search for the
event and change your RSVP status. </p>
</div>
</div>
</section>
<section>
<h2 class="acc_title_bar"><a href="#">How do I pitch in cash to an event?</a></h2>
<div class="acc_container">
<div class="block">
<p>To pitch in cash to an event, you must click or tap the “join” button from the RSVP menu. This
will take you to the payment page where you must process payment in order to be marked as
attending. </p>
</div>
</div>
</section>
<section>
<h2 class="acc_title_bar"><a href="#">What payment methods does Myhub support?</a></h2>
<div class="acc_container">
<div class="block">
<p>Myhub currently supports payments via credit card or debit card. We plan on introducing further
payment options further down the road.</p>
</div>
</div>
</section>
<section>
<h2 class="acc_title_bar"><a href="#">What happens if an event is canceled?</a></h2>
<div class="acc_container">
<div class="block">
<p>If an event is canceled, we’ll notify all guests and issue a refund to everyone on behalf of the
organizer automatically if we have the cash in our system still. If a host has performed an early
payout, the host takes on the responsibility of refunding the money themselves if an event is
canceled. </p>
</div>
</div>
</section>
<section>
<h2 class="acc_title_bar"><a href="#">Can I post a comment to an event?</a></h2>
<div class="acc_container">
<div class="block">
<p>You sure can! Any guest that’s RSVP’d to an event can post a comment whether you’ve joined,
maybe’d, or declined that event. </p>
</div>
</div>
</section>
<section>
<h2 class="acc_title_bar"><a href="#">How do I know I can trust my host?</a></h2>
<div class="acc_container">
<div class="block">
<p>We take the issue of developing and maintaining trust within our marketplace very seriously at
Myhub. Before anyone contribute money or deposit cash, we require they verify their account.
We also strongly suggest that everyone, particularly hosts, “Connect with Facebook” so we can
publicly verify their account. </p>
</div>
</div>
</section>
<section>
<h2 class="acc_title_bar"><a href="#">What if I can’t attend / want a refund?</a></h2>
<div class="acc_container">
<div class="block">
<p>If you need to cancel your attendance up until 24 hours before an event, you can do so by
emailing our support team at <a href="contact-us.html">support@myhubapp.com</a>. We cannot process a refund after an
event has taken place or if your host has performed an early payout. </p>
</div>
</div>
</section>
</div>
</div><!--end section faq-->
<div id="transactions">
<div class="fc_ttl">
<h2>Transactions</h2>
</div>
<div class="fcConts">
<section>
<h2 class="acc_title_bar"><a href="#">Tell me about your payment technology?</a></h2>
<div class="acc_container">
<div class="block">
<p>Myhub uses a third party payment processor for all debits / credit happening on our
marketplace. While we capture your information securely, none of it is ever stored on our
servers. Instead, your information is securely captured and transferred using SSL and 256-bit
encryption to a secure vault with our payments partner, Balanced. In return, we obtain a unique
token for your account so we can debit / credit payments on your behalf. Balanced is PCI-DSSS
Level I Compliant. </p>
</div>
</div>
</section>
<section>
<h2 class="acc_title_bar"><a href="#">How do I know my information is secure?</a></h2>
<div class="acc_container">
<div class="block">
<p>We follow industry standard protocol when it comes to capturing, transferring, and tokenizing
your information with our payment processor. We also take security within our marketplace very
seriously by verifying your account, payment information, and monitoring behaviors for innormal activity. This helps us protect you and our marketplace from fraudulent and illegal
activity. </p>
</div>
</div>
</section>
<section>
<h2 class="acc_title_bar"><a href="#">What payment information must I provide?</a></h2>
<div class="acc_container">
<div class="block">
<p>When paying via credit card we require your credit card number, expiration, security code, and
zip code for verification purposes. When crediting your bank account we require your banking
details and zip code for similar verification. </p>
</div>
</div>
</section>
<section>
<h2 class="acc_title_bar"><a href="#">When am I charged for an event?</a></h2>
<div class="acc_container">
<div class="block">
<p>If the event you’re attending is a paid or donation event, we require that you pay up front in
order to join that event. In this situation, we’ll process the payment at the time of confirmation.</p><p>
If the event you’re attending is setup with a financial goal, we’ll still confirm your payment when
you join the event, however we’ll delay processing payment until total funding for that event has
passed said goal. Once the financial goal has been passed, everyone’s payments will be
processed at that time and then all future payments will be processed on a rolling basis.</p><p>
Important: Once the goal has been passed, the host (if verified) will be allowed to pay
themselves out at anytime. </p>
</div>
</div>
</section>
<section>
<h2 class="acc_title_bar"><a href="#">How do I collect money for an event? </a></h2>
<div class="acc_container">
<div class="block">
<p>To collect money for an event you can either process a payout in advance or wait until the end
of the event when we automatically trigger the payout. To process a payout in advance,
you must connect via Facebook to account that has over 50 friends. To process a payout following
an event, you must verify your account and banking details. </p>
</div>
</div>
</section>
<section>
<h2 class="acc_title_bar"><a href="#">When will I be paid for an event?</a></h2>
<div class="acc_container">
<div class="block">
<p>Once a payout has started, we’ll alert you that money is on the way (along with how much) via
email and push notification. At that point, the money will be in your account within 1-2 business
days. About 50% of U.S. bank accounts will see the money same day so it’s pretty quick. </p>
</div>
</div>
</section>
<section>
<h2 class="acc_title_bar"><a href="#">Can I view my transaction history?</a></h2>
<div class="acc_container">
<div class="block">
<p>You sure can.Simply visit your Settings, click payments, then click transaction history. There
you’ll see your history of transactions. </p>
</div>
</div>
</section>
<section>
<h2 class="acc_title_bar"><a href="#">How do I delete my information from your system?</a></h2>
<div class="acc_container">
<div class="block">
<p>To delete your payment information from our system, simple visit your settings on either the web
or mobile app, find payments, then select the account you’d like to delete, and delete it. This will
clear that account from our system entirely.</p><p>
If you decide to delete your entire account, your payment information will be deleted in a similar
fashion. </p>
</div>
</div>
</section>
</div>
</div><!--end section faq-->
<div id="cnincentive">
<div class="fc_ttl">
<h2>Credit & Incentive</h2>
</div>
<div class="fcConts">
<section>
<h2 class="acc_title_bar"><a href="#">What is the credit / incentive program?</a></h2>
<div class="acc_container">
<div class="block">
<p>At Myhub, we value our community intensely therefore we‘ve setup a credit / incentive program
that will reward any user that invites a friend and successfully gets them to join and make a
transaction with us. </p>
</div>
</div>
</section>
<section>
<h2 class="acc_title_bar"><a href="#">What is the credit worth? And, is there a limit?</a></h2>
<div class="acc_container">
<div class="block">
<p>Your credit is as good as cash in our system and it will automatically be applied toward your
next transaction. Our standard promotion will provide you and a friend $5 each when they make
their first transaction and there is no limit to how many friends can be invited. Therefore, if you
invite 20 friends, and they all make a transaction using your promo code, you’ll receive $100. </p>
</div>
</div>
</section>
<section>
<h2 class="acc_title_bar"><a href="#">How does the credit / incentive program work?</a></h2>
<div class="acc_container">
<div class="block">
<p>Anytime you invite a friend to our platform, you’ll both receive $5 in credit after they process
their first transaction with us. For it to work, we send your unique promo code (your username)
in all invites and shares that go outside our community. Then, when your friend joins they’re
asked to enter this promo code and we’ll reward both of you with $5 in credit after they make
their first transaction. We make promo codes easy to enter at sign up and any other time via the
Invite Center. We’ll also alert you when someone has activated your promo code or we’re
awarding you $5 in credit! </p>
</div>
</div>
</section>
<section>
<h2 class="acc_title_bar"><a href="#">Where can I check my current credit?</a></h2>
<div class="acc_container">
<div class="block">
<p>You can check your current credit on both the website and mobile app by visiting your Invite
Center (located via your Profile). Here, we’ll tell you how many friends have joined, and how
much credit you’ve earned, and how much you currently have. </p>
</div>
</div>
</section>
<section>
<h2 class="acc_title_bar"><a href="#">How do I use my credit?</a></h2>
<div class="acc_container">
<div class="block">
<p>Myhub will automatically apply your credit towards your next successful debit or credit
happening on the system. In other words, we’ll pay you a little extra (if you’re collecting money)
or you’ll pay a little a less next time you’re paying a friend. </p>
</div>
</div>
</section>
</div>
</div><!--end section faq-->
<div id="Privacy">
<div class="fc_ttl">
<h2>Privacy</h2>
</div>
<div class="fcConts">
<section>
<h2 class="acc_title_bar"><a href="#">What information does Myhub collect?</a></h2>
<div class="acc_container">
<div class="block">
<p>Myhub collects your basic information and only the information that we need to provide you a
superior experience with our service. </p>
</div>
</div>
</section>
<section>
<h2 class="acc_title_bar"><a href="#">What information does Myhub share</a></h2>
<div class="acc_container">
<div class="block">
<p>Myhub will share your name and email address with hosts so they may contact you outside our
service. We do this for guest list management. Under all other circumstances, Myhub does not
share any of your personal information with third parties. </p>
</div>
</div>
</section>
<section>
<h2 class="acc_title_bar"><a href="#">Can events be private?</a></h2>
<div class="acc_container">
<div class="block">
<p>Absolutely. Myhub supports public, follower, and invite-only events. Public events are viewable
anywhere, follower events are only viewable by friends, and invite-only require an invite to
access the event. </p>
</div>
</div>
</section>
<section>
<h2 class="acc_title_bar"><a href="#">Can I make my profile private?</a></h2>
<div class="acc_container">
<div class="block">
<p>You may choose to make your profile private by visiting your settings and clicking the “make my
profile private” button under Edit Profile. If you turn your profile private, only approved followers
will be able to view your upcoming events. </p>
</div>
</div>
</section>
</div>
</div><!--end section faq-->
<div id="yaccount">
<div class="fc_ttl">
<h2>Your Account</h2>
</div>
<div class="fcConts">
<section>
<h2 class="acc_title_bar"><a href="#">Who can see my account?</a></h2>
<div class="acc_container">
<div class="block">
<p>Anyone can search for and view your account if it’s public. If your profile is private, it is still
searchable and viewable however none of your events are publicized. </p>
</div>
</div>
</section>
<section>
<h2 class="acc_title_bar"><a href="#">How do I delete my account?</a></h2>
<div class="acc_container">
<div class="block">
<p>If you decide to delete your account, you can do so in your Settings under Edit Profile. </p>
</div>
</div>
</section>
<section>
<h2 class="acc_title_bar"><a href="#">Can I customize my notifications?</a></h2>
<div class="acc_container">
<div class="block">
<p>Yep. Simply visit your Settings then Notifications. From there, you can select which notifications
you wish to receive moving forward. </p>
</div>
</div>
</section>
</div>
</div><!--end section faq-->
<div id="srnincident">
<div class="fc_ttl">
<h2>Security / Reporting an Incident</h2>
</div>
<div class="fcConts">
<section>
<h2 class="acc_title_bar"><a href="#">How do I report an incident?</a></h2>
<div class="acc_container">
<div class="block">
<p>Every event inside of Myhub offers a reporting feature where you can quickly report an event for
various reasons. This is the fastest way to report an event for whatever reason and have it
reach our team.</p><p>
You may also report an incident by contacting us directly at <a href="contact-us.html">support@myhubapp.com</a>. We have
additional contact information located on our contact page found here. </p>
</div>
</div>
</section>
<section>
<h2 class="acc_title_bar"><a href="#">What kind of incidents should I report?</a></h2>
<div class="acc_container">
<div class="block">
<p>In general, if you are questioning whether to report it, you probably should and we want to take
a look. We’ve narrowed the reasons you might report an event for abuse, inappropriate material,
or fraud however that’s not to say those are the only reasons. If there something amiss about
the material you’re looking at please contact us. </p>
</div>
</div>
</section>
</div>
</div><!--end section faq-->
<div id="search_result">
<div class="fc_ttl">
<h2>Search Results</h2>
</div>
<div class="fcConts">
</div>
</div>
<div id="noSearch">
<div class="fc_ttl">
<h2>Nothing Found!</h2>
</div>
<div class="fcConts">
<div class="acc_container">
<div class="block">
<p>Sorry! What you are looking can not be found in our database. You can search again <label for="search_inpt">here</label>.</p>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div><!--search accordion-->
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<p>Myhub is a social, mobile tech startup based in
Denver, CO building a platform for group
planning, collaboration, and payments. Join
us and discover social planning. </p>
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<div class="col-sm-3 col-xs-6">
<h5>COMPANY</h5>
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<li><a href="about.html">About</a></li>
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