Different Checkout Logic for better guest checkouts

[chequille]

Description (*)

As a matter of facts, Magentos philosophy is to first ask for the shipping address and this is causing confusion if a customer wants to ship something to a different address.
If a customer did register to the system it is not a big problem, because billing address is already stored in his account. Starting with the shipping address in this case is OK and he can add a different address where to ship the order to.

But think about guest customers. For those customers it is not logical to first enter the shipping address as first step in the checkout and afterwards entering there own address for the billing.

Very confusing and we face the problem, that customers do not understand it.

Expected behavior (*)

So, guest checkout should first ask for the customers address (which is in most cases as well the billing address) and as a second step the shipping address if he wants to send it to another one. Existing logic is the other way around. In my point of view it is wrong.

Benefits

I found a couple of reports and questions in stackexchange where people ask exactly for this feature.
It would help to make the checkout easier for guests and as well compatible with some legal stuff, such as in germany.
As far as I know many other shop systems use this way I described and as I said already it is more locial to first ask for the customers data which is the billing address (the most important). Second step is shipment.

Additional information

If somebody read this, knowing an existing module doing this I would like to know it.

[m2-assistant]

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[stale]

This issue has been automatically marked as stale because it has not had recent activity. It will be closed after 14 days if no further activity occurs. Is this issue still relevant? If so, what is blocking it? Is there anything you can do to help move it forward? Thank you for your contributions!

[dverkade]

Posting a comment. Issues should not be automatically closed.

[chequille]

I agree !!!!!
Magento is using the wrong approach in checkout. Main information for a sale is the customer who is paying. Second is where it has to be delivered and not the way Magento is doing it.
We have a lot of customers not understanding that they have to change the billing address if they putted in a delivery address before to send it as a gift to somebogy else.
All other shop systems do ask first for the invoice data and as a second step for the delivery data.
Sorry, but this is the correct way and nobody can tell me something else.
There are a few third party modules trying to change this order of checkout steps, but they all fight with Magentos way to handle a checkout.
In the meantime, I could change on of these modules to do it like I want it, but it was a lot of work and I am still not finished to get it stable working to go online with it.
In the meantime, we still have orders where customers only put in the delivery address when they want to send it to a friend but do not change the invoice address. We can handle it, but it is a shame for Magento, sorry to be honest.
Regards
Chequille

[stale]

This issue has been automatically marked as stale because it has not had recent activity. It will be closed after 28 days if no further activity occurs. Is this issue still relevant? If so, what is blocking it? Is there anything you can do to help move it forward? Thank you for your contributions!