Customer Taxvat not saved to order when order created in admin panel

[HenKun]

Preconditions and environment

• Magento version 2.4.6-p2

Steps to reproduce

1. Create customer and set a Tax/VAT Number under Account Information (not the VAT ID in the address, but directly at the customer info)
2. In Admin Panel start creating an order for this user
3. Look at table quote and see that customer_taxvat is correctly set
4. Place order in admin panel

Expected result

table sales_order, column customer_taxvat is filled with correct customer VAT ID

Actual result

table sales_order, column customer_taxvat is null.
Note, that also customer_taxvat column in table quote is now null, although it was filled correctly before placing the order

Additional information

By placing an order via frontend with the same customer everything works, sales_order. customer_taxvat is set correctly.
The VAT ID of the customer is very needed for bookkeeping

Release note

No response

Triage and priority

• Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant]

Hi @HenKun. Thank you for your report.
To speed up processing of this issue, make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, Add a comment to the issue:

• @magento give me 2.4-develop instance - upcoming 2.4.x release
• For more details, review the Magento Contributor Assistant documentation.
• Add a comment to assign the issue: @magento I am working on this
• To learn more about issue processing workflow, refer to the Code Contributions.

---

Join Magento Community Engineering Slack and ask your questions in #github channel.
⚠️ According to the Magento Contribution requirements, all issues must go through the Community Contributions Triage process. Community Contributions Triage is a public meeting.
🕙 You can find the schedule on the Magento Community Calendar page.
📞 The triage of issues happens in the queue order. If you want to speed up the delivery of your contribution, join the Community Contributions Triage session to discuss the appropriate ticket.

[HenKun]

@magento give me 2.4-develop instance

[magento-deployment-service]

Hi @HenKun. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service]

Hi @HenKun, here is your Magento Instance: https://d2194ff8cd9afb263bb56e486f4d5357.instances-prod.magento-community.engineering
Admin access: https://d2194ff8cd9afb263bb56e486f4d5357.instances-prod.magento-community.engineering/admin_cbf5
Login: d169dc27
Password: bae362c34a8d

[HenKun]

I followed my steps. How can I check databse entries in the test instance? The sales_order.customer_taxvat value is nowhere shown in frontend.

[m2-assistant]

Hi @engcom-Bravo. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

• 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).
• 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue.
• 3. Add Area: XXXXX label to the ticket, indicating the functional areas it may be related to.
• 4. Verify that the issue is reproducible on 2.4-develop branch
  Details

  - Add the comment @magento give me 2.4-develop instance to deploy test instance on Magento infrastructure.
  - If the issue is reproducible on 2.4-develop branch, please, add the label Reproduced on 2.4.x.
  - If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and stop verification process here!
• 5. Add label Issue: Confirmed once verification is complete.
• 6. Make sure that automatic system confirms that report has been added to the backlog.

[engcom-Bravo]

Hi @HenKun,

Thank you for reporting and collaboration.

Verified the issue on Magento 2.4-develop instance and the issue is reproducible.Kindly refer the screenshots.

Steps to reproduce

• Create customer and set a Tax/VAT Number under Account Information (not the VAT ID in the address, but directly at the customer info)
• In Admin Panel start creating an order for this user
• Look at table quote and see that customer_taxvat is correctly set
• Place order in admin panel

In table sales_order, column customer_taxvat is null.In table quote customer_taxvat having value for TAX ID.

Hence Confirming the issue.

Thanks.