Loggedin customer address comes twice when we are placing order with Payflow credit card

[brianrootways]

Preconditions and environment

• Magento version - 2.4.6-p3
• Anything else that would help a developer reproduce the bug

Steps to reproduce

when I place an order: logged in customer > choose to add new address at shipping step > choose save to address book > ship here > new ship address selected > credit card method (Payflow credit card) > select the "My billing and shipping address are the same" checkbox under credit card method so that the order will use the new address as bill address > place the order

I see that the newly added address saved to the customer account twice.
Please check the attached video for your reference.

Expected result

Customer address must be saved 1 time.

payflow-order-shows-email-duplicate.mp4

Actual result

Customer address must be saved 1 time.

Additional information

No response

Release note

No response

Triage and priority

• Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant]

Hi @brianrootways. Thank you for your report.
To speed up processing of this issue, make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, Add a comment to the issue:

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[m2-assistant]

Hi @engcom-Dash. Thank you for working on this issue.
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• 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).
• 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue.
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[brianrootways]

@engcom-Dash
You can reproduce the issue even in the vanilla Magento 2.4.6-p3 version. Please check from your side. Let us know if you need anything else.

[engcom-Dash]

@magento give me 2.4-develop instance

[magento-deployment-service]

Hi @engcom-Dash. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service]

Hi @engcom-Dash, here is your Magento Instance: https://c431f0b00f162e5c6627970e4e850b07.instances-prod.magento-community.engineering
Admin access: https://c431f0b00f162e5c6627970e4e850b07.instances-prod.magento-community.engineering/admin_0fb7
Login: ff480150
Password: 4f3619132e0d

[engcom-Dash]

Hi @brianrootways

Thanks for reporting and collaboration.

Verified the issue on magento 2.4.6-p3 and 2.4.7-beta 2 but the issue is not reproducible.

We are seeing the address save only once. Please refer the attached screenshots.

Will test in 2.4 dev instance and update the results.

[brianrootways]

@engcom-Dash can you please give me instance of 2.4.6-p3 we will check and replicate the issue for you. We have checked and we are able to generate from our side.

[brianrootways]

@engcom-Dash I have set up vanilla Magento 2.4.6-p3 on our server and added single category and one product for testing. We put payflow pro settings and paypal express settings for one store. When I try to checkout with Payflow credit card with newly address we are getting duplicate address save in the customer address area. Here I give you a video for your reference.

vanilla.magento.mp4

[engcom-Dash]

Hi @brianrootways

Thanks for reporting and collaboration.

Verified the issue in magento 2.4 dev instance and the issue is reproduce. Hence, confirming the issue.

We are seeing when placing order with Payflow credit card the customer address is coming twice in the address book.

Please refer the attached screen recording.

Screen.Recording.2024-03-05.at.4.28.39.PM.1.1.mov