Store Credit (Customer Balance) Doubled in Credit Memo on Sale Reorder

[ericmargules-fiserv]

Preconditions and environment

• Magento version 2.4.7-p1
• A payment method with Sale transaction type enabled

Steps to reproduce

1. Add store credit (customer balance) to an existing customer
2. Configure chosen payment method to Sale action (immediate invoice)
3. Create order where grand total is greater than customer's store credit balance
4. Apply customer's store credit and chosen payment method
5. Process order
6. Add more store credit to existing customer
7. Navigate to order created in step 5 in the admin panel.
8. Click reorder
9. Apply customer's store credit and chosen payment method
10. Process order
11. Navigate to invoice tab for order created in step 10
12. click credit memo
13. Observe that store credit amount is doubled

Expected result

Expected result is that the store credit shown for the credit memo will be the amount of store credit actually present on the order.

Actual result

Actual result is that the store credit shown for the credit memo is double the amount of store credit present on the order (e.g. $20 if $10 is present on the order).

Additional information

No response

Release note

No response

Triage and priority

• Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant]

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[m2-assistant]

Hi @engcom-November. Thank you for working on this issue.
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[engcom-November]

Hello @ericmargules-fiserv ,

Thanks for your reporting and collaboration.

We have tried to reproduce the issue in Latest instance in our local and the issue is reproducible. Kindly refer the screenshots.

Steps to Reproduce:

1. Add Store Credit:
   Go to the admin panel.
   Find an existing customer.
   Add some store credit (also known as customer balance) to this customer's account.

2. Configure Payment Method:
   In the admin panel, configure your chosen payment method (like a credit card or PayPal) to have the Sale action enabled. This means the order will automatically create an invoice once the payment is completed.

3. Create a New Order:
   As a customer, go to your store and add products to the cart so that the grand total (final price) is more than the customer’s store credit balance. For example, if the customer has $10 in store credit, make sure the total is something like $20 or more.

4. Apply Store Credit and Payment Method:
   During the checkout process, apply the store credit to the order.
   Choose the payment method you configured in step 2 to complete the remaining balance.

5. Process the Order:
   Complete the order, making sure the payment goes through. The system will automatically create an invoice because the payment method is set to Sale action.

6. Add More Store Credit:
   Go back to the admin panel.
   Add more store credit to the same customer account.

7. Reorder the Previous Order:
   In the admin panel, navigate to the order you just created.
   Click Reorder. This will place the same order again.

8. Apply Store Credit and Payment Method Again:
   During the checkout for the reorder, apply the store credit again and select the same payment method.

9. Process the Order:
   Complete the order like before, using both store credit and the payment method.

10. Navigate to Invoice and Credit Memo:
    In the admin panel, find the order you just created.
    Go to the invoice tab.
    Click Credit Memo (this is when a refund is being processed).

Expected Result
The store credit shown for the credit memo will be the amount of store credit actually present on that particular order.

Actual Results
The store credit shown for the credit memo is double the amount of store credit present on the order.

Hence this issue is confirmed.

Thank you

[github-jira-sync-bot]

✅ Jira issue https://jira.corp.adobe.com/browse/AC-14281 is successfully created for this GitHub issue.

[m2-assistant]

✅ Confirmed by @engcom-November. Thank you for verifying the issue.
Issue Available: @engcom-November, You will be automatically unassigned. Contributors/Maintainers can claim this issue to continue. To reclaim and continue work, reassign the ticket to yourself.

[JigoHirani]

module-customer-balance/Observer/IncreaseOrderInvoicedAmountObserver.php

Maybe this file have the issue.

In sales_order.base_customer_balance_invoiced you will see the amount was doubled or sometimes 3x,4x and so on