HubSpot Events Don't work With Zaraz

[chrislemmer-sakeliga]

Hi there,

I've created a custom event in HubSpot, as per this article - https://knowledge.hubspot.com/analytics-tools/create-custom-behavioral-events-with-the-code-wizard

When I created the event, I selected "Send VIA Api".

I confirmed a working trigger in Zaraz since I also sent this event to multiple other platforms, such as GA4.

See below config:

The event never comes up in HubSpot, so something seems to be hindering that from happening.

I thought that maybe the event shouldn't be sent via the HubSpot API, so I tried JS as well. However, none of them are working.

When I sent the event to the HubSpot API (https://api.hubapi.com/events/v3/send) using Postman, it came up immediately.

Am I missing something?

Thanks
Chris

[kuba-orlik]

Have you tried Debug Mode? It might reveal a hint or two:

https://developers.cloudflare.com/zaraz/web-api/debug-mode/

[HofmannZ]

@chrislemmer-sakeliga I’m experiencing the same issue.
@kuba-orlik Using the debugger, I can see that the action is triggered, but it doesn’t receive a response from the server-side call. Interestingly, the Pageview actions work fine, so this seems to be specific to Event actions.

[Yashhhhhh1]

Hey @chrislemmer-sakeliga @HofmannZ,
I'm facing the same issue. Pageview seems to be working fine but the events are not getting captured.
Did you guys found a solution?