fix: Update FAQ (#147)

# Description

Added message regarding issues with accessing ZKsync Lite and Era
frontends

## Linked Issues


## Additional context

---------

Co-authored-by: Sabrina <[email protected]>

Author: bxpana

content/00.build/95.resources/60.faq.md

@@ -238,3 +238,17 @@ compared to proving every batch on the testnet.
 
 Moving forward, we aim to develop better mechanisms to prevent Sybil attacks on our infrastructure, with the ultimate goal of enabling
 the proof of all batches on the testnet.
+
+## Why can't I use ZKsync Portal or ZKsync Lite?
+In our mission to develop software infrastructure that is resilient, empowering and accessible
+around the world, we have an obligation to do so in alignment with applicable global laws. Some of those laws require
+blocking wallet addresses with certain risk indicators involving location or activity, as alerted by third-party screening software.
+
+Please note that these flags are determined by industry-standard third-party providers.
+We do not expect errors, but if you believe there has been an erroneous block,
+please email [[email protected]](mailto:[email protected]) regarding a
+process to resolve the issue.
+
+We do not collect any additional or exceptional private data as part of this risk management.
+Please see our [Privacy Policy](https://zksync.io/privacy) and
+[Terms of Service](https://zksync.io/terms) for the most up-to-date relevant information.