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Description
Issue
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Summary
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MegaSync crashes or won't launch to Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Steps to Reproduce (For Bug Reports)
List the steps to reproduce the issue:
1.Open MegaSYNC
2. Stays open for a few seconds or doesn't at all
3. crashes
4. crashes again
What happened?
crashes
What did you expect to happen?
it stay open
Environment Details
Provide details about the environment where the issue occurred.
- OS: Windows 11 25H2
- MEGASync Version: MEGAsync.exe, version: 6.0.0.3
Screenshots
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Attach files or provide links here.
Helpdesk Support
Have you already contacted our support team?
If so, please provide the ticket ID to help us track it:
Ticket ID: DZP-432-16888
Additional Context
Add any other context about the problem or suggestion here.
These were also in event viewer when I tried all this.
Faulting application name: mega-desktop-app-gfxworker.exe, version: 0.0.0.0, time stamp: 0x6911c3e6
Faulting module name: ntdll.dll, version: 10.0.26100.7019, time stamp: 0x9c8f8241
Exception code: 0xc0000374
Fault offset: 0x0000000000117885
Faulting process id: 0x6930
Faulting application start time: 0x1DC62EBB00449AF
Faulting application path: C:\Users\hover\AppData\Local\MEGAsync\mega-desktop-app-gfxworker.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 5a6b1091-e7bd-401b-b47a-9ca772d8e447
Faulting package full name:
Faulting package-relative application ID:
Faulting application name: MEGAsync.exe, version: 6.0.0.3, time stamp: 0x6911c4b7
Faulting module name: ntdll.dll, version: 10.0.26100.7019, time stamp: 0x9c8f8241
Exception code: 0xc0000374
Fault offset: 0x0000000000117885
Faulting process id: 0x75FC
Faulting application start time: 0x1DC62EBAFF3047D
Faulting application path: C:\Users\hover\AppData\Local\MEGAsync\MEGAsync.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 675162c3-68ca-4510-9091-fcf5b2112378
Faulting package full name:
Faulting package-relative application ID:
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