[Issue]: MEGA app keeps crashing/freezing when syncing 1TB from my external drive

[Tiifeuille]

The MEGAsync app keeps freezing and crashing when I try to sync a 1TB folder from my external USB hard drive.

Steps to Reproduce (For Bug Reports)
Connect my external USB hard drive (contains 1TB of many small files).

Set up a "Sync" task in MEGAsync for this folder.

Wait for about 1 hour while it uploads.

The app interface stops responding (freezes) or the app closes by itself.

What happened?
The app becomes unstable after an hour of syncing. It freezes or crashes. I have to restart the app manually every time, which makes it impossible to finish the 1TB upload overnight.

What did you expect to happen?
The app should run stably until the 1TB upload is finished without freezing or crashing.

Environment Details
OS: Windows 11

MEGASync Version: Latest version (I just installed it)

[rautamiekka]

Latest ain't a valid version number, it's so easy to find.

You should use the in-app reporting feature.

[vtmateos]

Hi @Tiifeuille ,

Please contact to our support team so they can forward us log files and required information for analysis. By any chance, are your synced files media files? There could be some bogus metadata that could explain the crashes, but need to double check .
Once you have ticket id, please paste here so we can follow up your case.

Kind regards.