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[Issue]: The app no longer allows to log in on Debian 13 #1121

@Marge-Innovera

Description

@Marge-Innovera

Issue

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Summary

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The desktop app no longer allows log-in. The app is installed and the icon is showing on the panel, however, when attempting to log in from the log-in windows by clicking the log-in icon, the window simply disappears with no error message.

Steps to Reproduce (For Bug Reports)

List the steps to reproduce the issue:

  1. Install MEGAsync from repository
  2. Launch Megasync
  3. The icon in the panel says "You are not logged in"
  4. Clicking on the log in icon in the lower right does not generate a response

What happened?

The window with the log in prompt simply disappears

What did you expect to happen?

Log in should be executed

Environment Details

Linux - Debian 13 - trixie
Megasync 6.2.0 613e7a0
Prior version worked well.
Confirmed on two independent computers.

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Additional Context

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