All new users now can't login the expected way

[jacqdesign]

We have recently updated WP to version 5.5.5 and the new users we have created and setup websites with can't get in to through the usual way. The old users that were created before the update seems to be working perfectly. So this issues is only with the new users that are being created after the WP version update.

Can you please help me troubleshoot and resolve the problem? We have 200+ new students that are signed up and need to get in for submitting their assignment and we can't seem to pin point exactly what could cause this issue since the settings are all the same from before the update. Thank you!

[michaelryanmcneill]

Are there any obvious errors? Anything in the PHP logs? Could you enable Query Monitor and look at the output when you attempt to authenticate?

[jacqdesign]

Hi Michael,

No there is no obvious errors and I don't see anything in the PHP logs. I just enabled Query Monitor and will see if I get some output. Thanks!

[jacqdesign]

Hi Michael,

I just installed Debug Log Viewer and activated Query Monitor, however, I am not sure if I can tell exactly what info to provide you here. Can I provide you with info privately so you can take a look?

[michaelryanmcneill]

Do you have an example account that you can show me that doesn't work and an account that does work? If so, email me with those details at the email on my profile and I'll see if I can spare some time.

[jacqdesign]

Yes! Will send over in a couple of minutes! Thank you!

[jacqdesign]

I noticed one other thing this morning.

If I use http://www.website.com/subsite to get to the website, it will bypass the Shibboleth flow that redirect to the school's main login portal and falls back to the WP login page. But when I use http://www.website.com/subsite/wp-admin, then it goes to the school's main login portal. Could this be an Attribute Access settings issue?