Setup failed - Unspecified Error 0x800421f6 - Webview2 failing

[koppor]

Microsoft PowerToys version

0.58 and 0.59.0-x64

Running as admin

• Yes

Area(s) with issue?

Installer

Steps to reproduce

1. Start PowerToysSetup-0.59.0-x64.exe
2. Grant admin rights

✔️ Expected Behavior

PowerToys installs

❌ Actual Behavior

Powertoys installation fails.

The log sys that WebView2 cannot be installed.

I tried the hint at #17952 (comment). However, my adminsitration privilidges do not allow me to change any (!) security setting.

This somehow refs #411 (comment). I wonder whether it was possible to distribute a variant of PowerToys not requiring to touching the Web browser (Microsoft Edge).

[52DC:4A00][2022-06-09T21:24:41]i001: Burn v3.14.0.6526, Windows v10.0 (Build 19042: Service Pack 0), path: C:\Users\OLIKOPP\AppData\Local\Temp\{175BB772-8365-413F-A901-D54F42964636}\.cr\PowerToysSetup-0.59.0-x64.exe
[52DC:4A00][2022-06-09T21:24:41]i000: Initializing string variable 'InstallFolder' to value '[ProgramFiles64Folder]PowerToys'
[52DC:4A00][2022-06-09T21:24:41]i000: Initializing string variable 'MsiLogFolder' to value '[LocalAppDataFolder]\Microsoft\PowerToys\'
[52DC:4A00][2022-06-09T21:24:41]i000: Initializing version variable 'DetectedPowerToysVersion' to value '0.0.0.0'
[52DC:4A00][2022-06-09T21:24:41]i000: Initializing version variable 'TargetPowerToysVersion' to value '0.59.0'
[52DC:4A00][2022-06-09T21:24:41]i000: Initializing version variable 'DetectedWindowsBuildNumber' to value '0'
[52DC:4A00][2022-06-09T21:24:41]i009: Command Line: '-burn.clean.room=C:\Users\OLIKOPP\Downloads\PowerToysSetup-0.59.0-x64.exe -burn.filehandle.attached=548 -burn.filehandle.self=532'
[52DC:4A00][2022-06-09T21:24:41]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\OLIKOPP\Downloads\PowerToysSetup-0.59.0-x64.exe'
[52DC:4A00][2022-06-09T21:24:41]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\OLIKOPP\Downloads\'
[52DC:4A00][2022-06-09T21:24:41]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\OLIKOPP\AppData\Local\Temp\powertoys-bootstrapper-msi-0.59.0_20220609212441.log'
[52DC:4A00][2022-06-09T21:24:41]i000: Setting string variable 'WixBundleName' to value 'PowerToys (Preview) x64'
[52DC:4A00][2022-06-09T21:24:41]i000: Setting string variable 'WixBundleManufacturer' to value 'Microsoft Corporation'
[52DC:79DC][2022-06-09T21:24:41]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[52DC:79DC][2022-06-09T21:24:41]i000: Setting version variable 'WixBundleFileVersion' to value '0.59.0.0'
[52DC:4A00][2022-06-09T21:24:41]i100: Detect begin, 4 packages
[52DC:4A00][2022-06-09T21:24:41]i000: Setting version variable 'DetectedPowerToysVersion' to value '0.57.2.0'
[52DC:4A00][2022-06-09T21:24:41]i000: Setting string variable 'DetectedWindowsBuildNumber' to value '19042'
[52DC:4A00][2022-06-09T21:24:41]i000: Setting numeric variable 'HasDotnet605' to value 1
[52DC:4A00][2022-06-09T21:24:41]i000: Registry key not found. Key = 'Software\Microsoft\EdgeUpdate\Clients\{F3017226-FE2A-4295-8BDF-00C3A9A7E4C5}'
[52DC:4A00][2022-06-09T21:24:41]i000: Setting numeric variable 'HasWebView2PerUser' to value 0
[52DC:4A00][2022-06-09T21:24:41]i000: Registry key not found. Key = 'SOFTWARE\WOW6432Node\Microsoft\EdgeUpdate\Clients\{F3017226-FE2A-4295-8BDF-00C3A9A7E4C5}'
[52DC:4A00][2022-06-09T21:24:41]i000: Setting numeric variable 'HasWebView2PerMachine' to value 0
[52DC:4A00][2022-06-09T21:24:41]i000: Setting string variable 'DetectedVCRedistVersion' to value '32'
[52DC:4A00][2022-06-09T21:24:41]i052: Condition 'HasDotnet605' evaluates to true.
[52DC:4A00][2022-06-09T21:24:41]i052: Condition 'HasWebView2PerMachine OR HasWebView2PerUser' evaluates to false.
[52DC:4A00][2022-06-09T21:24:41]i052: Condition 'DetectedVCRedistVersion >= 32' evaluates to true.
[52DC:4A00][2022-06-09T21:24:41]i103: Detected related package: {504D817D-2ED1-4914-84D5-510D314AAD40}, scope: PerMachine, version: 0.57.2.0, language: 0 operation: MajorUpgrade
[52DC:4A00][2022-06-09T21:24:41]i103: Detected related package: {504D817D-2ED1-4914-84D5-510D314AAD40}, scope: PerMachine, version: 0.57.2.0, language: 0 operation: MajorUpgrade
[52DC:4A00][2022-06-09T21:24:41]i101: Detected package: DotnetRuntime6, state: Present, cached: None
[52DC:4A00][2022-06-09T21:24:41]i101: Detected package: WebView2, state: Absent, cached: None
[52DC:4A00][2022-06-09T21:24:41]i101: Detected package: VCRedist, state: Present, cached: None
[52DC:4A00][2022-06-09T21:24:41]i101: Detected package: PowerToysSetup_0.59.0_x64.msi, state: Absent, cached: Complete
[52DC:4A00][2022-06-09T21:24:41]i052: Condition 'TargetPowerToysVersion >= DetectedPowerToysVersion OR WixBundleInstalled' evaluates to true.
[52DC:4A00][2022-06-09T21:24:41]i052: Condition 'DetectedWindowsBuildNumber >= 18362 OR WixBundleInstalled' evaluates to true.
[52DC:4A00][2022-06-09T21:24:41]i199: Detect complete, result: 0x0
[52DC:79DC][2022-06-09T21:24:43]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
[52DC:4A00][2022-06-09T21:24:43]i200: Plan begin, 4 packages, action: Install
[52DC:4A00][2022-06-09T21:24:43]w321: Skipping dependency registration on package with no dependency providers: DotnetRuntime6
[52DC:4A00][2022-06-09T21:24:43]w321: Skipping dependency registration on package with no dependency providers: WebView2
[52DC:4A00][2022-06-09T21:24:43]i000: Setting string variable 'WixBundleLog_WebView2' to value 'C:\Users\OLIKOPP\AppData\Local\Temp\powertoys-bootstrapper-msi-0.59.0_20220609212441_000_WebView2.log'
[52DC:4A00][2022-06-09T21:24:43]w321: Skipping dependency registration on package with no dependency providers: VCRedist
[52DC:4A00][2022-06-09T21:24:43]i000: Setting string variable 'WixBundleRollbackLog_PowerToysSetup_0.59.0_x64.msi' to value 'C:\Users\OLIKOPP\AppData\Local\Temp\powertoys-bootstrapper-msi-0.59.0_20220609212441_001_PowerToysSetup_0.59.0_x64.msi_rollback.log'
[52DC:4A00][2022-06-09T21:24:43]i000: Setting string variable 'WixBundleLog_PowerToysSetup_0.59.0_x64.msi' to value 'C:\Users\OLIKOPP\AppData\Local\Temp\powertoys-bootstrapper-msi-0.59.0_20220609212441_001_PowerToysSetup_0.59.0_x64.msi.log'
[52DC:4A00][2022-06-09T21:24:43]i201: Planned package: DotnetRuntime6, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[52DC:4A00][2022-06-09T21:24:43]i201: Planned package: WebView2, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: No, dependency: None
[52DC:4A00][2022-06-09T21:24:43]i201: Planned package: VCRedist, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[52DC:4A00][2022-06-09T21:24:43]i201: Planned package: PowerToysSetup_0.59.0_x64.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register
[52DC:4A00][2022-06-09T21:24:43]i299: Plan complete, result: 0x0
[52DC:4A00][2022-06-09T21:24:43]i300: Apply begin
[52DC:4A00][2022-06-09T21:24:43]i010: Launching elevated engine process.
[52DC:4A00][2022-06-09T21:24:52]i011: Launched elevated engine process.
[52DC:4A00][2022-06-09T21:24:52]i012: Connected to elevated engine.
[0610:453C][2022-06-09T21:24:52]i358: Pausing automatic updates.
[0610:453C][2022-06-09T21:24:52]i359: Paused automatic updates.
[0610:453C][2022-06-09T21:24:52]i360: Creating a system restore point.
[0610:453C][2022-06-09T21:24:52]w363: Could not create system restore point, error: 0x800704ec. Continuing...
[0610:453C][2022-06-09T21:24:52]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{fbb7bf41-8fdd-40f2-b231-4ea130dbc688}, options: 0x7, disable resume: No
[0610:453C][2022-06-09T21:24:53]i000: Caching bundle from: 'C:\Users\OLIKOPP\AppData\Local\Temp\{26EE9A76-47C6-40F1-BAA3-0A26F1FD55D9}\.be\PowerToysSetup-0.59.0-x64.exe' to: 'C:\ProgramData\Package Cache\{fbb7bf41-8fdd-40f2-b231-4ea130dbc688}\PowerToysSetup-0.59.0-x64.exe'
[0610:453C][2022-06-09T21:24:53]i320: Registering bundle dependency provider: {fbb7bf41-8fdd-40f2-b231-4ea130dbc688}, version: 0.59.0.0
[0610:453C][2022-06-09T21:24:53]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{fbb7bf41-8fdd-40f2-b231-4ea130dbc688}, resume: Active, restart initiated: No, disable resume: No
[0610:8D88][2022-06-09T21:24:53]i305: Verified acquired payload: WebView2 at path: C:\ProgramData\Package Cache\.unverified\WebView2, moving to: C:\ProgramData\Package Cache\F7119E3AB3D5CB3ADCD9A57F0EC227F783695819\MicrosoftEdgeWebview2Setup.exe.
[0610:8D88][2022-06-09T21:24:53]i304: Verified existing payload: PowerToysSetup_0.59.0_x64.msi at path: C:\ProgramData\Package Cache\{DA5A1571-B0BC-4BDA-9F13-AD5ACADB4EF7}v0.59.0\PowerToysSetup-0.59.0-x64.msi.
[0610:453C][2022-06-09T21:24:53]i301: Applying execute package: WebView2, action: Install, path: C:\ProgramData\Package Cache\F7119E3AB3D5CB3ADCD9A57F0EC227F783695819\MicrosoftEdgeWebview2Setup.exe, arguments: '"C:\ProgramData\Package Cache\F7119E3AB3D5CB3ADCD9A57F0EC227F783695819\MicrosoftEdgeWebview2Setup.exe" /silent /install'
[0610:453C][2022-06-09T21:25:42]e000: Error 0x800421f6: Process returned error: 0x800421f6
[0610:453C][2022-06-09T21:25:42]e000: Error 0x800421f6: Failed to execute EXE package.
[52DC:4A00][2022-06-09T21:25:42]e000: Error 0x800421f6: Failed to configure per-machine EXE package.
[52DC:4A00][2022-06-09T21:25:42]i319: Applied execute package: WebView2, result: 0x800421f6, restart: None
[52DC:4A00][2022-06-09T21:25:42]e000: Error 0x800421f6: Failed to execute EXE package.
[0610:453C][2022-06-09T21:25:42]i351: Removing cached package: WebView2, from path: C:\ProgramData\Package Cache\F7119E3AB3D5CB3ADCD9A57F0EC227F783695819\
[0610:453C][2022-06-09T21:25:42]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{fbb7bf41-8fdd-40f2-b231-4ea130dbc688}, resume: None, restart: None, disable resume: No
[0610:453C][2022-06-09T21:25:42]i330: Removed bundle dependency provider: {fbb7bf41-8fdd-40f2-b231-4ea130dbc688}
[0610:453C][2022-06-09T21:25:42]i352: Removing cached bundle: {fbb7bf41-8fdd-40f2-b231-4ea130dbc688}, from path: C:\ProgramData\Package Cache\{fbb7bf41-8fdd-40f2-b231-4ea130dbc688}\
[0610:453C][2022-06-09T21:25:42]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{fbb7bf41-8fdd-40f2-b231-4ea130dbc688}, resume: None, restart initiated: No, disable resume: No
[52DC:4A00][2022-06-09T21:25:42]i399: Apply complete, result: 0x800421f6, restart: None, ba requested restart:  No

Other Software

No response

Oliver Kopp <oliver.kopp@mbition.io> on behalf of MBition GmbH.
Provider Information

[jaimecbernardo]

The error here seems to be

[0610:453C][2022-06-09T21:24:52]w363: Could not create system restore point, error: 0x800704ec. Continuing...

For some reason in you system the installer is not able to create the system restore point.
Can you try to install webview 2 first through https://msedge.sf.dl.delivery.mp.microsoft.com/filestreamingservice/files/257e16c7-6b27-41bc-b212-64d0a9418970/MicrosoftEdgeWebView2RuntimeInstallerX64.exe
?

/needinfo

[koppor]

That solved the issue!

Installation Successfully Completed.

I leave the issue open, maybe it needs some follow up in adding a FAQ section to https://docs.microsoft.com/en-us/windows/powertoys/?

[jaimecbernardo]

A trouble shooting section to the installer? Perhaps that'd be helpful, yes.