No events are associated with crashes

[ufna]

What App Center service does this affect?
Crashes + Analytics

Describe the bug
I've tested events before crash, so I've sent few events and then generated test crash (NDK one). Unfortunately, at report page I got "It looks like the App Center Analytics SDK was not installed or enabled at the time of this crash." and no events.

To Reproduce

1. Launch app
2. Send few Events
3. Crash app
4. Relaunch and wait 30-40 sec
5. Check the crash once it will be processed

Expected behavior
Events are listed on the Events tab in crash details.

Screenshots
If applicable, add screenshots to help explain your problem.

Smartphone (please complete the following information):

• Device: Galaxy S8
• OS: Android 9
• Version: 1.11.4

Additional context
Device logs are provided to support team via "Conversation" ui.

[J-Swift]

I've had the same issue on both iOS/Android for a little while and just hadn't gotten around to reporting it. I had events associated with my crashes when I initially set them up, but at some point they stopped being sent with them.

[jashan07]

Same here, the events I register appear in the events tab under 'Analytics' so they are definitely being sent out to the appcenter. For some reason they are mostly missing in my crashreport.

[vrwim]

Adding a "me-too" to hope this gets some attention.

The events appear in the log flow (as does the unhandled error), but they don't appear in the "events" tab of a report.

I am using Xamarin.iOS, AppCenter 1.12.0 (via NuGet), iPhone X on iOS 12.4 Beta

Edit: updated to AppCenter 2.0.0, same issue

[mylemans]

Same issue here with macOS. Support directed me to this issue. Events are logged properly, and on one occasion I kept an eye on the event log flow and I saw the events coming in, followed by the 'crash' report, but even for that one it cannot show the event log for that crash.

It said 'collecting' for a long time, and now is telling me I must not have had the analytics SDK enabled, while the proof is there I had it on.

[mylemans]

The older ones do not, but one of my test crashed today does have the events attached to the crash. Was something fixed on the backend?

[mylemans]

And it is broken again.. Come on guys!

"It looks like the App Center Analytics SDK was not installed or enabled at the time of this crash."

It is clearly visible in the event flow & tracked events in general...

[vrwim]

It works for some users and not for others I have noticed, same app version, same crash. Some show the error message that the SDK is not installed, others show the events correctly.

[mylemans]

Now they appear, maybe increase the delay before showing the analytics SDK message if it is a processing delay?

[AlexNajem]

This is pretty important. Can’t believe it’s getting ignored this long.

[ihorkaralash]

I have exactly the same issue, please fix it as soon as possible

[freddyhm]

Same issue as @vrwim "It works for some users and not for others I have noticed, same app version, same crash."

[taspeotis]

Same here, we have the events in Analytics but they're not in Crashes.

[JakubOleksy]

@matt-gibbs @yoannchaudet FYI

@freddyhm @taspeotis would it be possible for you to contact support directly in the product? This would help us make sure we get you the right help quickly.