Team Duplication after setting up NEW LTI

[PriyankaM91]

Dear Team,

I work for EDU LMS Support, and I have a customer who has issues with Teams duplication post NEW integration setup

Accessing Team created by Classic Teams LTI leads to above attached error. Teams on O365 are duplicated as well.

CX TID : de0d62ec-e9af-4bee-83f5-f96b295e3fb3

Ref on MS End : https://learn.microsoft.com/en-us/microsoft-365/lti/microsoft-365-lti-moodle?view=o365-worldwide

Could help us check and troubleshoot on why there is a duplication and best course of action to take in order to resolve this?

Customer has below ask :

1. Get rid Team duplication on OLD Course where Classic Teams LTI has been used.
2. Verify on bulk enabling NEW LTI in 150+ Courses and enable Teams automatically.

Thanks and Regards,
Priyanka Metai
Support Engineer - Microsoft EDU
Working Hours : 3.30 P.M - 12.30 A.M IST

[mmast-msft]

Following up internally in Microsoft.