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Genpage Plan

User Requirements

Build a page tracking support tickets. I need a new cr_ticket entity with a priority choice column (Low, Medium, High, Critical), a status choice column (Open, In Progress, Resolved, Closed), and a due date column.

Working Directory

D:/temp/support-tickets

Plugin Root

D:/Projects/power-platform-skills/plugins/model-apps

Environment

Pages

Page File Purpose Entities
Support Tickets support-tickets.tsx Filterable list of support tickets with priority badges, status indicators, and due dates — clickable to open records cr_ticket

Entity Creation Required

ticket

[The full logical name is constructed by the entity-builder as cr_ticket. Display name: "Ticket".]

  • Display Name: Ticket
  • Display Plural: Tickets
  • Primary Name Suffix: name
  • Columns:
    Suffix Type Required Notes
    duedate datetime no Due date for the support ticket
  • Choice Columns:
    Column Suffix Options
    priority Low (100000000), Medium (100000001), High (100000002), Critical (100000003)
    status Open (100000000), In Progress (100000001), Resolved (100000002), Closed (100000003)
  • Relationships:
    Type Related Table Lookup Suffix Cascade
    none none none none

Existing Entities

None

Connector Bindings

No connector bindings.

Design Preferences

  • Styling: Color-coded priority badges (Critical = red, High = orange, Medium = yellow, Low = green); status shown as pill/tag labels; due dates with overdue urgency cue (red text when past due)
  • Features: Filter by status and priority; sort by due date; clickable rows to open record detail; search by ticket name
  • Accessibility: WCAG AA compliant; keyboard-navigable list; sufficient color contrast on priority badges

Relevant Samples

Page Sample Reason
Support Tickets 9-list-with-caching.tsx Demonstrates a filterable list with Dataverse data and caching pattern — directly applicable to a support ticket list page

Per-Page Specifications

Support Tickets

  • File: support-tickets.tsx
  • Purpose: Filterable, sortable list of support tickets with priority and status indicators
  • Entities: cr_ticket
  • Needs caching: true
  • Key Features: Display all ticket records in a list/table; filter by status (Open, In Progress, Resolved, Closed) and priority (Low, Medium, High, Critical); sort by due date ascending/descending; search by ticket name; color-coded priority badges; due date shown in red when past today; click row to open ticket record in the model-driven app
  • Components: Fluent UI V9 — DataGrid or DetailsList for the table; Badge or Tag for priority and status pills; SearchBox for name search; Dropdown for filter controls; Toolbar for filter/sort bar
  • Layout: Full-width responsive table layout; filter bar above the table; on narrow screens stack filters vertically; sticky header row
  • Data Binding: queryTable("cr_ticket") selecting cr_name, cr_priority, cr_status, cr_duedate; sort and filter applied as OData query parameters; cache results via the caching pattern from data-caching.md
  • Interactions: Clicking a row calls openRecord("cr_ticket", recordId) to navigate to the record; filter dropdowns re-query on change; sort column headers toggle asc/desc; search box debounced at 300ms