Describe the bug
When searching for subtitles for a movie (ex: "Avatar Fire and Ash"), there are no release infos parsed, even though they exist on the website.
Bazarr search screenshot:
Website screenshot:
As can be seen on the screenshots, release infos are present for each subtitle. Bazarr displays 0% match and no release info for the found subtitles. I assume this is why no subtitles are downloaded from titlovi.com.
As discussed on discord, I also checked for series, but this is even stranger. No subtitles are even found for series (ex: Fallout S02) even though they are present on the website. In this case, there are no "direct release group" matches, but I believe some of those should match anyway.
Bazarr screenshot:
Website screenshot:
I did check the provider is not errored out, there are no logs about "titlovi" provider in the logs. I did try about 5+ different series and multiple episodes to see which results the manual search will return, but there were always none from titlovi, even though the subtitles exist on the website.
To Reproduce
Steps to reproduce the behavior:
- Have provider "titlovi"
- Search for subtitles
- See they are either not listed at all or have missing release info and are never downloaded and imported
Expected behavior
For movies, I would expect the release info to be present and the subtitles to be automatically downloaded. For series, I would expect the results to show up when searching for subtitles.
I initially tested this with v1.5.3, but later updated to v1.5.6 and the problem remained.
Software:
- Bazarr: v1.5.3 and v1.5.6
- Radarr version: 6.0.4.10291
- Sonarr version: 4.0.16.2944
- OS: Debian (running in docker using "lscr.io/linuxserver/bazarr:latest" image with build_version: "Linuxserver.io version:- v1.5.3-ls328 Build-date:- 2025-12-16T21:34:24+00:00" and "Linuxserver.io version:- v1.5.6-ls342 Build-date:- 2026-03-24T21:53:35+00:00")
Additional information:
During testing I found the following logs when DEBUG logging is enabled:
API onemogućen, provjeri e-mail za više detalja, which means API access disabled, check email for more details and after logging in to the website I saw that I no longer had API access, until I support them. I have now supported them, but the issue remains. I would ask that if this message is received, that the provider be marked as "errored", with some code, that would let users know that this is the cause.
Anyway, I will test it again later, to make sure the API was actually enabled and to make sure this was not the cause for all this.
Thank you.
Describe the bug
When searching for subtitles for a movie (ex: "Avatar Fire and Ash"), there are no release infos parsed, even though they exist on the website.
Bazarr search screenshot:
Website screenshot:
As can be seen on the screenshots, release infos are present for each subtitle. Bazarr displays 0% match and no release info for the found subtitles. I assume this is why no subtitles are downloaded from titlovi.com.
As discussed on discord, I also checked for series, but this is even stranger. No subtitles are even found for series (ex: Fallout S02) even though they are present on the website. In this case, there are no "direct release group" matches, but I believe some of those should match anyway.
Bazarr screenshot:
Website screenshot:
I did check the provider is not errored out, there are no logs about "titlovi" provider in the logs. I did try about 5+ different series and multiple episodes to see which results the manual search will return, but there were always none from titlovi, even though the subtitles exist on the website.
To Reproduce
Steps to reproduce the behavior:
Expected behavior
For movies, I would expect the release info to be present and the subtitles to be automatically downloaded. For series, I would expect the results to show up when searching for subtitles.
I initially tested this with v1.5.3, but later updated to v1.5.6 and the problem remained.
Software:
Additional information:
During testing I found the following logs when DEBUG logging is enabled:
API onemogućen, provjeri e-mail za više detalja, which meansAPI access disabled, check email for more detailsand after logging in to the website I saw that I no longer had API access, until I support them. I have now supported them, but the issue remains. I would ask that if this message is received, that the provider be marked as "errored", with some code, that would let users know that this is the cause.Anyway, I will test it again later, to make sure the API was actually enabled and to make sure this was not the cause for all this.
Thank you.