BBC Sounds BBC Radio London Not Working

[karJordan]

Before you begin

• I have searched the open and closed issues and this hasn't been reported yet.
• I have read the troubleshooting guide and it did not solve my problem.
• I am running a supported installation (Home Assistant add-on or Docker container).

What happened?

BBC Radio 3 Unwind plays successfully, BBC Radio London fails with “Play action failed,” and both are being tested on the same player

How to reproduce

1. Search for BBC Radio London.
2. Double-click on BBC Radio London.
3. You receive an error pop-up.

Music Assistant version

2.10.2

How do you run Music Assistant?

Home Assistant add-on

Diagnostics report or log file

2026-09-05 09:45:18.029 INFO (MainThread) [music_assistant] Starting Music Assistant Server (2aa55bd4b218417ebb10d707b6f90554) version 2.10.2 - HA add-on: True - Safe mode: False
2026-09-05 09:45:18.096 INFO (MainThread) [music_assistant.cache] Initializing cache controller...
2026-09-05 09:45:18.146 INFO (MainThread) [ffmpeg] Detected ffmpeg version 7.1.2 with libsoxr support
2026-09-05 09:45:18.153 INFO (MainThread) [music_assistant.streams]

################################################################################
Started streamserver on 192.168.1.83:8097
This is the IP address that is communicated to players.
If this is incorrect, audio will not play!
See the documentation for how to configure the publish IP for the Streamserver
in Settings --> System --> Streams
################################################################################

2026-09-05 09:45:18.211 INFO (MainThread) [music_assistant.auth] Authentication manager initialized (providers=1)
2026-09-05 09:45:18.214 INFO (MainThread) [music_assistant.webserver]
################################################################################

Webserver available on: http://192.168.1.83:8095

If this address is incorrect, see the documentation on how to configure
the Webserver in Settings --> System --> Webserver

################################################################################

2026-09-05 09:45:19.413 INFO (MainThread) [music_assistant] Loaded metadata provider LRCLIB
2026-09-05 09:45:19.422 INFO (MainThread) [music_assistant] Loaded player provider Sync Group Player
2026-09-05 09:45:19.423 INFO (MainThread) [music_assistant] Loaded player provider Universal Player
2026-09-05 09:45:19.426 INFO (MainThread) [music_assistant] Loaded music provider Music Assistant
2026-09-05 09:45:19.432 INFO (MainThread) [music_assistant.players] Player (type player) registered: up388d3d2a0f3c/Living Room TV
2026-09-05 09:45:19.435 INFO (MainThread) [music_assistant] Loaded metadata provider The Audio DB
2026-09-05 09:45:19.548 INFO (MainThread) [music_assistant] Loaded metadata provider fanart.tv
2026-09-05 09:45:19.554 INFO (MainThread) [music_assistant.players] Player (type player) registered: up8c2dbf41156a/MacBook Air (2)
2026-09-05 09:45:19.556 INFO (MainThread) [music_assistant] Loaded metadata provider MusicBrainz
2026-09-05 09:45:19.556 INFO (MainThread) [music_assistant.musicbrainz] MusicBrainz recommendations: scanning 3 days before/after today
2026-09-05 09:45:19.560 INFO (MainThread) [music_assistant] Loaded metadata provider Cover Art Archive
2026-09-05 09:45:19.566 INFO (MainThread) [music_assistant.players] Player (type player) registered: up6c2adbdb7c2e/Kareem’s MacBook Air
2026-09-05 09:45:19.567 INFO (MainThread) [music_assistant] Loaded metadata provider iTunes Artwork
2026-09-05 09:45:19.570 INFO (MainThread) [music_assistant] Loaded metadata provider Wikipedia
2026-09-05 09:45:19.577 INFO (MainThread) [music_assistant] Loaded audio_analysis provider Loudness Analysis
2026-09-05 09:45:19.581 INFO (MainThread) [music_assistant] Loaded plugin provider Endless Mix Playlists
2026-09-05 09:45:19.668 INFO (MainThread) [music_assistant] Loaded metadata provider Playlist Metadata
2026-09-05 09:45:19.669 INFO (MainThread) [music_assistant] Loaded plugin provider Library Recommendations
2026-09-05 09:45:19.740 INFO (MainThread) [music_assistant] Loaded plugin provider Home Assistant
2026-09-05 09:45:21.833 INFO (MainThread) [music_assistant] Loaded player provider Sendspin
2026-09-05 09:45:21.843 INFO (MainThread) [music_assistant] Loaded plugin provider Sendspin Source
2026-09-05 09:45:21.882 INFO (MainThread) [music_assistant] Loaded plugin provider Party
2026-09-05 09:45:21.899 INFO (MainThread) [music_assistant] Loaded metadata provider Last.fm
2026-09-05 09:45:21.904 INFO (MainThread) [music_assistant] Loaded music provider Ambient Sounds
2026-09-05 09:45:22.428 INFO (MainThread) [music_assistant] Loaded player provider Chromecast
2026-09-05 09:45:23.337 INFO (MainThread) [music_assistant.players] Player (type protocol) registered: 2915c70d-f597-cef4-99da-362f0788d7a0/Living Room TV
2026-09-05 09:45:23.605 WARNING (MainThread) [music_assistant.bbc_sounds] Cookie location does not exist.
2026-09-05 09:45:23.783 INFO (MainThread) [music_assistant] Loaded player provider DLNA
2026-09-05 09:45:24.669 INFO (MainThread) [music_assistant.bbc_sounds] Skipping loading into existing cookie jar.
2026-09-05 09:45:24.670 INFO (MainThread) [music_assistant.bbc_sounds] Existing session cookie found, reusing
2026-09-05 09:45:24.737 INFO (MainThread) [music_assistant] Loaded player provider AirPlay
2026-09-05 09:45:24.763 INFO (MainThread) [music_assistant.AirPlay.bridge.ap7abc03d39d9f] Sendspin bridge registered for Kareem’s MacBook Air (client_id=spb_7abc03d39d9f)
2026-09-05 09:45:24.763 INFO (MainThread) [music_assistant.airplay.bridge_manager] Sendspin bridge created for Kareem’s MacBook Air
2026-09-05 09:45:24.766 INFO (MainThread) [music_assistant.players] Player (type protocol) registered: ap7abc03d39d9f/Kareem’s MacBook Air
2026-09-05 09:45:24.775 INFO (MainThread) [music_assistant.players] Player (type protocol) registered: spb_7abc03d39d9f/Kareem’s MacBook Air (AirPlay)
2026-09-05 09:45:24.780 INFO (MainThread) [music_assistant.AirPlay.bridge.apda0c83685bad] Sendspin bridge registered for MacBook Air (2) (client_id=spb_da0c83685bad)
2026-09-05 09:45:24.780 INFO (MainThread) [music_assistant.airplay.bridge_manager] Sendspin bridge created for MacBook Air (2)
2026-09-05 09:45:24.782 INFO (MainThread) [music_assistant.players] Player (type protocol) registered: apda0c83685bad/MacBook Air (2)
2026-09-05 09:45:24.788 INFO (MainThread) [music_assistant.players] Player (type protocol) registered: spb_da0c83685bad/MacBook Air (2) (AirPlay)
2026-09-05 09:45:25.050 INFO (MainThread) [music_assistant] Loaded music provider BBC Sounds
2026-09-05 09:45:25.894 INFO (MainThread) [music_assistant.webserver] WebSocket client authenticated as homeassistant_system
2026-09-05 09:45:26.417 INFO (MainThread) [music_assistant.players] Player (type protocol) registered: uuid:23456789-1234-1010-8000-8099E7D3AE85/Living Room TV
2026-09-05 09:45:28.267 INFO (MainThread) [music_assistant.players] Player (type player) registered: ZByPRZH-P1QZIGY0er5vnuvLKjoddzxlOkYkCqXkwAA/Web (Chrome on Mac)
2026-09-05 09:45:35.320 INFO (MainThread) [music_assistant.audio_analysis] AudioAnalysis runtime: torch intra=1 interop=1, blas<=1, analysis concurrency<=2 (1 while a player streams), nnpack=on
2026-09-05 09:45:36.032 WARNING (ThreadPoolExecutor-0_28) [py.warnings] /app/venv/lib/python3.14/site-packages/torch/ao/nn/quantized/modules/utils.py:72: UserWarning: torch.quantize_per_tensor, torch.quantize_per_channel and other quantized tensor creation functions that produce tensors with dtype torch.quint8, torch.qint8, and torch.qint32 are deprecated and will be removed in a future PyTorch release. Please see pytorch/pytorch#184982 for more information. (Triggered internally at /__w/pytorch/pytorch/aten/src/ATen/quantized/Quantizer.cpp:111.)
qweight = torch.quantize_per_tensor(

2026-09-05 09:45:36.191 INFO (MainThread) [music_assistant] Loaded audio_analysis provider Smart Fades
2026-09-05 09:45:41.900 INFO (MainThread) [music_assistant.Last.fm] Building Last.fm recommendations
2026-09-05 09:45:41.901 INFO (MainThread) [music_assistant.Last.fm] Last.fm recommendations built (0 folders)
2026-09-05 09:45:54.248 WARNING (MainThread) [music_assistant.webserver] music/radios/get_radio: radio://bbc_london not found on provider bbc_sounds
2026-09-05 09:46:08.516 ERROR (MainThread) [music_assistant.music] Search on provider BBC Sounds failed: Bad Request
Traceback (most recent call last):
File "/app/venv/lib/python3.14/site-packages/music_assistant/controllers/music/controller.py", line 2627, in _execute_provider_search
result = await prov.search(search_query, media_types, limit)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/app/venv/lib/python3.14/site-packages/music_assistant/providers/bbc_sounds/init.py", line 641, in search
search_result = await self.client.streaming.search(search_query)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/app/venv/lib/python3.14/site-packages/sounds/streaming.py", line 323, in search
json_resp = await self._get_json(
^^^^^^^^^^^^^^^^^^^^^
url_template=URLs.SEARCH_URL, url_args={"search": query}
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
)
^
File "/app/venv/lib/python3.14/site-packages/sounds/base.py", line 134, in _get_json
raise APIResponseError(message)
sounds.exceptions.APIResponseError: Bad Request
2026-09-05 09:46:18.097 WARNING (MainThread) [music_assistant.webserver] music/radios/get_radio: radio://bbc_london not found on provider bbc_sounds
2026-09-05 09:46:19.431 INFO (MainThread) [music_assistant.Music Assistant] Playlist migration completed with 0 errors

Anything else?

No response

[musicassistant-bot]

Hi, and thanks for taking the time to report this! 🙏

Could you attach a diagnostics report or log file? Grab it from Settings → System → Diagnostics → Download diagnostics and attach the music-assistant-diagnostics-*.json file. If you don't see the button, your Music Assistant server is likely outdated. Update it first, or attach your server log file instead. Diagnostics are privacy-sanitized (paths, tokens, emails and non-local IPs are removed) and let us understand your setup at a glance.

💡 It looks like a large log was pasted directly into the issue. A diagnostics report (or a log attached as a file) is much easier for us to work with than inline logs.

---

🤖 I'm an AI-powered triage assistant. I can make mistakes, and a human maintainer will still review this issue. This automation helps the small Music Assistant team keep up with the high volume of reports on this open-source project — thanks for your patience and for helping us help you!

[OzGav]

@kieranhogg

[kieranhogg]

Thanks for the report! This is fixed in the development version, so should be fixed in the next full release.

[dunc623b]

Not sure if this is the same issue, so thought I'd flag it here first, and will open separate issue if needed.

I'm getting similar issue, most of BBC Sounds works OK, but BBC Radio Leicester fails.

I just get the following in the logs though.

2026-09-07 11:48:40.553 WARNING (MainThread) [music_assistant.streams.audio] Couldn't get stream details for station bbc_radio_leicester
2026-09-07 11:48:40.553 ERROR (MainThread) [music_assistant.player_queues] Playback failed for BBC Radio Leicester - no more tracks available
2026-09-07 11:48:40.556 INFO (MainThread) [music_assistant.players] Calling set_members on native player decks-dac-pi with add=[], remove=['ma_88a29e909038']
2026-09-07 11:48:40.560 INFO (MainThread) [music_assistant.Snapcast] Clearing active output protocol on decks-dac-pi
2026-09-07 11:48:40.574 WARNING (MainThread) [music_assistant.webserver] player_queues/play_media: Playback failed for BBC Radio Leicester - no more tracks available

Cheers,

Dunc