Password on Neuron Wallet

[Gstone3412]

Had everything on old laptop. It crashed. I loaded Neuron on new computer through Import Wallet Seed. Everything came up and showed my ckb in Mainnet and Light Mainnet but my password doesn't work and I don't see where to reset password. I also had a Ledger Nano previously so I tried Import Hardware Wallet. It shows up on 2nd wallet with nothing in either Mainnet or Light Mainnet. Do you have any suggestions on how to retrieve or reset password?

[Keith-CY]

@Gstone3412 comments above are all spam, please don't contact them.

Our developers will be here later and support you in a public channel(GitHub issue or Discord)

[Gstone3412]

I have contacted one with Wallet Connect. Is it spam also

…

________________________________ From: Chen Yu ***@***.***> Sent: Thursday, April 17, 2025 10:05 PM To: nervosnetwork/neuron ***@***.***> Cc: Gstone3412 ***@***.***>; Mention ***@***.***> Subject: Re: [nervosnetwork/neuron] Password on Neuron Wallet (Issue #3344) @Gstone3412<https://github.com/Gstone3412> comments above are all spam, please don't contact them — Reply to this email directly, view it on GitHub<#3344 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/BRTTORSNFPDSHZRSATQ4DID22BMVDAVCNFSM6AAAAAB3MBVCMWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDQMJUGM2DMNBRGM>. You are receiving this because you were mentioned.Message ID: ***@***.***> [https://avatars.githubusercontent.com/u/7271329?s=20&v=4]Keith-CY left a comment (nervosnetwork/neuron#3344)<#3344 (comment)> @Gstone3412<https://github.com/Gstone3412> comments above are all spam, please don't contact them — Reply to this email directly, view it on GitHub<#3344 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/BRTTORSNFPDSHZRSATQ4DID22BMVDAVCNFSM6AAAAAB3MBVCMWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDQMJUGM2DMNBRGM>. You are receiving this because you were mentioned.Message ID: ***@***.***>

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[Keith-CY]

Hi @Gstone3412

Sorry for replying late.

Had everything on old laptop. It crashed. I loaded Neuron on new computer through Import Wallet Seed. Everything came up and showed my ckb in Mainnet and Light Mainnet but my password doesn't work and I don't see where to reset password.

When you Import Wallet Seed, a new password will be required. It can be a new password, which differs from the one on the old laptop.

After the wallet is imported with the new password, you can initiate transactions with the new one, and there is no need to reset/retrieve the old password.

Screen.Recording.2025-04-18.at.11.30.29.mov

[github-actions]

Mark this issue stale because no activity for 60 days

[github-actions]

Close this issue because it's inactive since marked stale