Stuck at Connecting

[gimmezellnow]

Hello,

My Neuron wallet appears to be stuck at Light Mainnet Light Client "Connecting". I was on an older version, which version I was on, I cannot recall. However, the prior version was fully synced. I tried refreshing the cache but this did not resolve the issue.

Please advise.

neuron_debug_1752668582921.zip

[Keith-CY]

Hi @gimmezellnow This issue is caused by outdated system libraries and can be resolved by installing the latest Visual C++ Redistributable(X64) from Microsoft:
https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170

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[gimmezellnow]

Closing ticket as updating to the latest Visual C++ Redistributable(X64) resolved my issue. Thank you!