Support page for the "Houston, we have a problem!"

[Lisias]

Houston, we have a problem!

Oukey, so you got a Houston from KSP-Recall, closed the following Dialog and ended up here:

Well, there's nothing I can tell you to make you less annoyed, but I can help you fixing your rig so this message doesn't pesky you anymore.

To do that, I will need:

• A concise, textual description of the problem
  • Mentioning the KSP version and the TweakScale version involved
• When the problem happens ingame (after the MainMenu):
  • A screenshot of the problem
  • When applicable, the .craft file with a vessel that have the problem
• The KSP.log and output_txt log from Unity:
  • See this article for instructions.
  • The Player.log changed location:
    • On MacOS
      • For KSP < 1.8, they are on ~/Library/Logs/Unity
      • On KSP >=1.8, you will find the Player.log on ~/Library/Logs/Squad/KSP/
    • On Windows
      • On KSP >=1.8, you will find the Player.log on C:\Users<USERNAME>\AppData\LocalLow\Squad\KSP\
    • On Linux
      • On KSP >=1.8, you will find the Player.log on ~/.config/unity3d/Squad/KSP/
• Send me the files and screenshots
  • You can drag and drop the files on a post on this Page, below
  • Alternatively, you can reach me on Forum, but you will need to use some sharing service:
    • Publish the files on DropBox, Google Drive or similar, and post the link so we can inspect it.
      • DO NOT paste the log on Forum, this causes a lot of problems and it's useless, as Forum also truncate the file
        • It's ok to paste small excerpts to pinpoint something, but we still need the full KSP.log and Player.log in order to help you/
      • Do not use pastebin, gist or similars. They have a pretty small cap on the file size, and will truncate the log rendering yet more useless
    • Imgur is a good choice for publishing screenshots when needed.

Using this Issue Tracker is highly encouraged, as GitHub provides services that make everything above easier, but Forum also works if you don't have a useable github account but have one there.

Thank you.