Unable to start Netbox when Plugin configured

[benek984]

I installed plugin netbox_devicetype_importer added it to the config file

PLUGINS = ['netbox_devicetype_importer']

PLUGINS_CONFIG = {
    'netbox_devicetype_importer': {
        'github_token': 'gxxxxxHxxxxxxxxxxezefdJ9pggxxxxxxxxs8'
    }
 }

When restarting Netbox it doesn't start with error:

[root@nbox01 netbox]# systemctl status netbox
● netbox.service - NetBox WSGI Service
   Loaded: loaded (/etc/systemd/system/netbox.service; enabled; vendor preset: disabled)
   Active: activating (auto-restart) (Result: exit-code) since Fri 2023-04-14 09:00:06 PDT; 8s ago
     Docs: https://docs.netbox.dev/
  Process: 169755 ExecStart=/opt/netbox/venv/bin/gunicorn --pid /var/tmp/netbox.pid --pythonpath /opt/netbox/netbox --config /opt/netbox/gunicorn.py netbox.wsgi (code=exited, status=1/FAILURE)
 Main PID: 169755 (code=exited, status=1/FAILURE)

Apr 14 09:00:06 nbox01 systemd[1]: netbox.service: Failed with result 'exit-code'.

Can you guys help?

[candlerb]

First step would be looking at the error message: journalctl -eu netbox

But my guess would be you didn't activate the venv before installing the plugin package.

Another approach is to create a file local_requirements.txt containing the name of the package (i.e. just netbox-devicetype-importer) and then run upgrade.sh as if you were updating Netbox. This has the advantage that the package will be reinstalled automatically every time you upgrade.

[benek984]

I definetely did not activate venv as I dont know how? can you advise how to ?
Regardsing this local_requirments.txt shoudl I just add one line like this to it?

netbox-devicetype-importer

[candlerb]

You haven't shown the output of journalctl -eu netbox. This should make it clear whether this is the problem or not.

Activating the virtualenv to install a package:

• sudo -s to get a root shell (if you're not already root)
• source /opt/netbox/venv/bin/activate, as mentioned here
• pip install .... as required
• deactivate to disable the venv
• exit to exit the root shell

Yes, the contents of local_requirements.txt should be just the name of the package, as you'd use with pip install.

[benek984]

Performed all the steps you sugested but still the same please see below for the output of journalctl -eu netbox
Last few lines

Apr 17 02:44:05 ussd-prd-nbox01.illumina.com gunicorn[193978]:     raise ImproperlyConfigured(
Apr 17 02:44:05 ussd-prd-nbox01.illumina.com gunicorn[193978]: django.core.exceptions.ImproperlyConfigured: Plugin netbox_devicetype_importer requires NetBox maximum version 3.3.99.
Apr 17 02:44:05 ussd-prd-nbox01.illumina.com gunicorn[193978]: [2023-04-17 02:44:05 -0700] [193978] [INFO] Worker exiting (pid: 193978)
Apr 17 02:44:05 ussd-prd-nbox01.illumina.com systemd[1]: netbox.service: Failed with result 'exit-code'.

[kkthxbye-code]

It says exactly what is wrong in what you pasted:

Plugin netbox_devicetype_importer requires NetBox maximum version 3.3.99

k01ek/netbox-devicetype-importer#21

[abhi1693]

You can try this https://github.com/Onemind-Services-LLC/netbox-metatype-importer. We keep this pretty much up to date and is a maintained fork of the original plugin

[benek984]

@abhi1693 thanks, I did installed this after reading the link from @kkthxbye-code. Thanks all for help.