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src/content/whats-new/2026/02/whats-new-02-24-intelligent-workloads.md

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title: "Intelligent Workloads: Bridge the gap between system health and business outcomes"
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summary: "Intelligent Workloads redefines observability by linking your underlying technical architecture directly to the business metrics that matter most. Automate service grouping, leverage AI for root-cause analysis, and finally see how system performance impacts your bottom line."
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releaseDate: "2026-02-24"
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learnMoreLink: "https://docs.newrelic.com/docs/new-relic-solutions/new-relic-one/workloads/workloads-isolate-resolve-incidents-faster/"
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getStartedLink: "https://docs.newrelic.com/docs/new-relic-solutions/new-relic-one/workloads/use-workloads/"
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learnMoreLink: "https://docs.newrelic.com/docs/new-relic-solutions/new-relic-one/workloads/intelligent-workload-ui/"
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getStartedLink: "https://docs.newrelic.com/docs/new-relic-solutions/new-relic-one/workloads/create-intelligent-workload/"
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In today's rapidly evolving, AI-driven cloud environments, a simple "system up" indicator on a dashboard can be misleading. SREs and DevOps teams are swimming in telemetry data, yet they often lack the context needed to answer the most critical question: Is this technical issue actually impacting our customers or revenue? A minor database latency spike might seem harmless in a vacuum, but if it is quietly blocking user registrations or draining transaction volume, the cost is immense.
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## Additional resources
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- [Intelligent Workloads Overview](https://docs.newrelic.com/docs/new-relic-solutions/new-relic-one/workloads/workloads-isolate-resolve-incidents-faster/)
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- [Setting up Business KPIs in New Relic](https://docs.newrelic.com/docs/service-level-management/intro-slm/)
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- [Intelligent Workloads Overview](https://docs.newrelic.com/docs/new-relic-solutions/new-relic-one/workloads/create-intelligent-workload/)
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- [Setting up Business KPIs in New Relic](https://docs.newrelic.com/docs/new-relic-solutions/new-relic-one/workloads/intelligent-workload-kpis/)

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