[Bug]: "Keychain is missing" pop up after app start after update

[northalpha]

⚠️ Before submitting, please verify the following: ⚠️

• This is a bug, not a question or a configuration issue.
• This issue is not already reported on Github (I've searched it).
• Nextcloud Server and Desktop Client are up to date. See Server Maintenance and Release Schedule and Desktop Releases for supported versions.
• I agree to follow Nextcloud's Code of Conduct

Bug description

After updating to latest 3.10.1 macOS app is restarted as expected via release notes. But in the process following pop ups occuring:

Hitting "cancel" will let me relogin to my nextcloud instance and no issue afterwards found. Logging out, close app the app and relogin does not pose any issues. Pop Ups not seen.

Steps to reproduce

1. Update to latest 3.10.1

Expected behavior

Update done without keychain pop ups.

Which files are affected by this bug

none

Operating system

Mac OS

Which version of the operating system you are running.

macOS 14.0

Package

Other

Nextcloud Server version

25.0.12

Nextcloud Desktop Client version

3.10.1

Is this bug present after an update or on a fresh install?

Updated from a minor version (ex. 3.4.2 to 3.4.4)

Are you using the Nextcloud Server Encryption module?

Encryption is Disabled

Are you using an external user-backend?

• Default internal user-backend
• LDAP/ Active Directory
• SSO - SAML
• Other

Nextcloud Server logs

No response

Additional info

No response

[mallej]

same here with Nextcloud client 3.11.0 on different macOS versions. (macOS 14.2, macOS 13.6.1, macOS 12.7.1)

[freumichCH]

We facing the same issue after upgrading the Desktop Client from version 3.10 to 3.11
Here the details of our environment:

Steps to reproduce

Update from 3.10 to latest 3.11

Operating system

macOS

Which version of the operating system you are running.

macOS 14.1

Is this bug present after an update or on a fresh install?

Yes, we used a KGS from a fresh install and tried to reproduce issue.

Are you using an external user-backend?

Default internal user-backend

@northalpha Could you please modify the title of the problem to encompass it as a general issue within Version 3?

[northalpha]

Same error/pop-up was observed updating to version 3.11.1

[northalpha]

same happening with 3.12 .. anyone looking into these issues?!

[msander]

We are also facing this bug on multiple MacBooks running Sonoma.
On my MacBook this happens every time I put my Mac to sleep (close and reopen lid) and is really annoying.
If we can provide some more technical information, please let us know.

[msander]

When I quit the Nextcloud client before resetting the keychain, and restart it afterwards, everything works again without the need to login again.

I suspect that this might be some kind of concurrency issue. Maybe the Keychain needs a few seconds to be unlocked after waking up the macbook. My macbook is a M2 Max.