Merge pull request #56536 from nextcloud/jtr/chore-feature-template-tidy

chore: Make the feature suggestion template a bit nicer

Author: kesselb

.github/ISSUE_TEMPLATE/Feature_request.md

@@ -3,48 +3,43 @@ name: 🚀 Feature request
 about: Suggest an idea for this project
 labels: enhancement, 0. Needs triage
 type: "Enhancement"
-
 ---
 
 <!--
-Thanks for reporting issues back to Nextcloud!
-
-Note: This is the **issue tracker of Nextcloud**, please do NOT use this to get answers to your questions or get help for fixing your installation. This is a place to report bugs to developers, after your server has been debugged. You can find help debugging your system on our home user forums: https://help.nextcloud.com or, if you use Nextcloud in a large organization, ask our engineers on https://portal.nextcloud.com. See also  https://nextcloud.com/support for support options.
-
-Nextcloud is an open source project backed by Nextcloud GmbH. Most of our volunteers are home users and thus primarily care about issues that affect home users. Our paid engineers prioritize issues of our customers. If you are neither a home user nor a customer, consider paying somebody to fix your issue, do it yourself or become a customer.
-
-Guidelines for submitting issues:
-
-* Please search the existing issues first, it's likely that your issue was already reported or even fixed.
-    - Go to https://github.com/nextcloud and type any word in the top search/command bar. You probably see something like "We couldn’t find any repositories matching ..." then click "Issues" in the left navigation.
-    - You can also filter by appending e. g. "state:open" to the search string.
-    - More info on search syntax within github: https://help.github.com/articles/searching-issues
-    
-* This repository https://github.com/nextcloud/server/issues is *only* for issues within the Nextcloud Server code. This also includes the apps: files, encryption, external storage, sharing, deleted files, versions, LDAP, and WebDAV Auth
-  
-* SECURITY: Report any potential security bug to us via our HackerOne page (https://hackerone.com/nextcloud) following our security policy (https://nextcloud.com/security/) instead of filing an issue in our bug tracker.  
-
-* The issues in other components should be reported in their respective repositories: You will find them in our GitHub Organization (https://github.com/nextcloud/)
+Have a security concern? Please report potential security issues via our HackerOne program (https://hackerone.com/nextcloud) instead of filing a public GitHub issue. See our security policy: https://nextcloud.com/security/
 -->
 
+<!--
+Thanks for taking the time to suggest improvements to Nextcloud! Use this form to request features or propose enhancements.
 
-<!--- Please keep this note for other contributors -->
-
-### How to use GitHub
+Guidelines:
 
-* Please use the 👍 [reaction](https://blog.github.com/2016-03-10-add-reactions-to-pull-requests-issues-and-comments/) to show that you are interested into the same feature.
-* Please don't comment if you have no relevant information to add. It's just extra noise for everyone subscribed to this issue.
-* Subscribe to receive notifications on status change and new comments. 
+* Please search existing issues first; your idea may already have been discussed or implemented.
+* This repository (https://github.com/nextcloud/server/issues) is only for issues within the Nextcloud Server code. This includes shipped apps such as Files, DAV, Encryption, External Storage, Sharing, Deleted Files, Versions, Federation, and LDAP.
+* Issues for other components should be reported in their respective repositories in the Nextcloud GitHub organization: https://github.com/nextcloud/
+* Nextcloud is an open source project backed by Nextcloud GmbH. Many contributors are volunteers and primarily focus on issues affecting home users. Paid engineers prioritize customer-reported issues and critical defects.
+* This is the development issue tracker. Please do NOT use it for support questions or help diagnosing your installation.
+  - For community/user help: https://help.nextcloud.com
+  - For professional / large deployment support options: https://nextcloud.com/support
+-->
 
+<!-- Please keep the note below for other contributors -->
+> [!TIP]
+> ### Help move this idea forward
+> * Use the 👍 reaction to show support for this feature.
+> * Avoid commenting unless you have relevant information to add; unnecessary comments create noise for subscribers.
+> * Subscribe to receive notifications about status changes and new comments.
+---
+<!-- DO NOT EDIT ABOVE THIS LINE -->
 
 **Is your feature request related to a problem? Please describe.**
-A clear and concise description of what the problem is. Ex. I'm always frustrated when [...]
+<!-- Provide a clear and concise description of the problem. For example: “I'm always frustrated when …” -->
 
 **Describe the solution you'd like**
-A clear and concise description of what you want to happen.
+<!-- Provide a clear and concise description of what you want to happen. -->
 
 **Describe alternatives you've considered**
-A clear and concise description of any alternative solutions or features you've considered.
+<!-- Provide a clear and concise description of any alternative solutions or features you've considered. -->
 
 **Additional context**
-Add any other context or screenshots about the feature request here.
+<!-- Add any other context or screenshots related to the feature request here. -->