[Bug]: `/ocs/v2.php/cloud/users/admin` returns `998` when accessing "Users" page

[x19419378]

⚠️ This issue respects the following points: ⚠️

• This is a bug, not a question or a configuration/webserver/proxy issue.
• This issue is not already reported on Github OR Nextcloud Community Forum (I've searched it).
• Nextcloud Server is up to date. See Maintenance and Release Schedule for supported versions.
• I agree to follow Nextcloud's Code of Conduct.

Bug description

I encountered an error stating "An error occurred during the request. Unable to proceed." when accessing the "users" page.

Upon investigation, I found that the system call to "/ocs/v2.php/cloud/users/admin" failed, returning the following response: {"ocs":{"meta":{"status":"failure","statuscode":998,"message":""},"data":[]}}.

Steps to reproduce

Expected behavior

No error

Nextcloud Server version

29

Operating system

Debian/Ubuntu

PHP engine version

PHP 8.3

Web server

Apache (supported)

Database engine version

MySQL

Is this bug present after an update or on a fresh install?

None

Are you using the Nextcloud Server Encryption module?

None

What user-backends are you using?

• Default user-backend (database)
• LDAP/ Active Directory
• SSO - SAML
• Other

Configuration report

List of activated Apps

Nextcloud Signing status

Nextcloud Logs

Additional info

No response

[joshtrichards]

998 likely means the user does not exist.

Unfortunately, you did not fill out the bug reporting template. Unless you fill that in, there's not much we can do so this Issue will likely be closed (unless you update it with more information).

[x19419378]

Admin is the administrator account. I created a new account managed by admin. When I log in to this account and go to the "users" page, I can’t see the administrator account. Could this be the reason for the error? @joshtrichards

[skjnldsv]

if admin is your manager, it means you're not an admin.
You cannot see or edit the admin user

[susnux]

Probably similar to this:
#47589