Open
Description
⚠️ This issue respects the following points: ⚠️
- This is a bug, not a question or a configuration/webserver/proxy issue.
- This issue is not already reported on Github OR Nextcloud Community Forum (I've searched it).
- Nextcloud Server is up to date. See Maintenance and Release Schedule for supported versions.
- I agree to follow Nextcloud's Code of Conduct.
Bug description
Nextcloud logs get spammed with this:
Total user count was negative (users: 6, disabled: 12)
I have the following number of users:
- Database backend:
- active: 5
- disabled: 1
- Guest backend:
- active: 2
- disabled: 0
- LDAP backend:
- active: 10+
- disabled: 11
So it seems to count the disabled users correctly: "12".
Not sure how it comes to the conclusion of "6" users though, since it should be "8" (all database + guest if it simply ignorese ldap) or "7" (all active database + guest).
Maybe something with counting the ldap users is wrong?
Steps to reproduce
- Connect LDAP server to nextcloud (if ldap is the issue)
- Deactivate some database users
Expected behavior
No error message in logs.
Nextcloud Server version
30
Operating system
Debian/Ubuntu
PHP engine version
PHP 8.3
Web server
Nginx
Database engine version
MySQL
Is this bug present after an update or on a fresh install?
None
Are you using the Nextcloud Server Encryption module?
Encryption is Disabled
What user-backends are you using?
- Default user-backend (database)
- LDAP/ Active Directory
- SSO - SAML
- Other
Configuration report
{
"system": {
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbtableprefix": "oc_",
"version": "30.0.6.2",
"installed": true,
"forcessl": true,
"maxZipInputSize": 838860800,
"allowZipDownload": true,
"theme": "",
"log_type": "file",
"loglevel": 2,
"log_query": false,
"logdateformat": "Y.m.d H:i:s",
"logfile": "\/var\/log\/nextcloud\/nextcloud.log",
"trusted_domains": [
"**SENSITIVE**"
],
"mail_smtpmode": "smtp",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"default_phone_region": "DE",
"secret": "***REMOVED SENSITIVE VALUE***",
"forceSSLforSubdomains": true,
"filelocking.enabled": true,
"memcache.local": "\\OC\\Memcache\\APCu",
"memcache.distributed": "\\OC\\Memcache\\Redis",
"memcache.locking": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"port": 6379
},
"logtimezone": "Europe\/Berlin",
"ldapIgnoreNamingRules": false,
"trashbin_retention_obligation": "auto",
"updatechecker": false,
"updater.server.url": "***REMOVED SENSITIVE VALUE***",
"updater.release.channel": "stable",
"maintenance_window_start": 1,
"profile.enabled": false,
"enabledPreviewProviders": [
"OC\\Preview\\PNG",
"OC\\Preview\\JPEG",
"OC\\Preview\\GIF",
"OC\\Preview\\BMP",
"OC\\Preview\\XBitmap",
"OC\\Preview\\MP3",
"OC\\Preview\\TXT",
"OC\\Preview\\MarkDown",
"OC\\Preview\\OpenDocument",
"OC\\Preview\\Krita",
"OC\\Preview\\PDF",
"OC\\Preview\\HEIC",
"OC\\Preview\\Movie",
"OC\\Preview\\TIFF",
"OC\\Preview\\Image"
],
"preview_max_scale_factor": 1,
"preview_max_memory": 1280,
"preview_max_x": 1024,
"preview_max_y": 1024,
"htaccess.RewriteBase": "\/",
"ldapProviderFactory": "\\OCA\\User_LDAP\\LDAPProviderFactory",
"maintenance": false,
"mail_smtpsecure": "tls",
"mail_smtpauthtype": "PLAIN",
"mail_smtpauth": 1,
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "25",
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"mysql.utf8mb4": true,
"app_install_overwrite": [
"ocsms",
"maps",
"spreed",
"tasks",
"memories"
],
"data-fingerprint": "c3a5ef2e8d8ae76b76546fbd0dfba4c8",
"overwrite.cli.url": "**SENSITIVE**",
"twofactor_enforced": "true",
"twofactor_enforced_groups": [
"**SENSITIVE**"
],
"twofactor_enforced_excluded_groups": [],
"memories.exiftool": "\/var\/www\/owncloud\/apps\/memories\/bin-ext\/exiftool-amd64-glibc",
"memories.vod.path": "\/var\/www\/owncloud\/apps\/memories\/bin-ext\/go-vod-amd64",
"memories.vod.disable": false,
"memories.vod.ffmpeg": "\/usr\/bin\/ffmpeg",
"memories.vod.ffprobe": "\/usr\/bin\/ffprobe",
"memories.gis_type": 1,
"memories.db.triggers.fcu": true,
"trusted_proxies": "***REMOVED SENSITIVE VALUE***"
}
}List of activated Apps
Enabled:
- activity: 3.0.0
- admin_audit: 1.20.0
- bruteforcesettings: 3.0.0
- calendar: 5.1.0
- call_summary_bot: 2.0.1
- circles: 30.0.0
- cloud_federation_api: 1.13.0
- comments: 1.20.1
- contacts: 7.0.0
- contactsinteraction: 1.11.0
- dashboard: 7.10.0
- dav: 1.31.1
- federatedfilesharing: 1.20.0
- federation: 1.20.0
- files: 2.2.0
- files_downloadlimit: 3.0.0
- files_external: 1.22.0
- files_pdfviewer: 3.0.0
- files_reminders: 1.3.0
- files_sharing: 1.22.0
- files_trashbin: 1.20.1
- files_versions: 1.23.0
- firstrunwizard: 3.0.0
- guests: 4.1.0
- impersonate: 1.17.1
- logreader: 3.0.0
- lookup_server_connector: 1.18.0
- maps: 1.5.0
- memories: 7.4.1
- nextcloud_announcements: 2.0.0
- notes: 4.11.0
- notifications: 3.0.0
- notify_push: 1.0.0
- oauth2: 1.18.1
- password_policy: 2.0.0
- photos: 3.0.2
- polls: 7.3.1
- previewgenerator: 5.8.0
- privacy: 2.0.0
- provisioning_api: 1.20.0
- recognize: 8.2.0
- recommendations: 3.0.0
- related_resources: 1.5.0
- serverinfo: 2.0.0
- settings: 1.13.0
- sharebymail: 1.20.0
- spreed: 20.1.4
- support: 2.0.0
- systemtags: 1.20.0
- tables: 0.8.4
- tasks: 0.16.1
- text: 4.1.0
- theming: 2.6.0
- twofactor_backupcodes: 1.19.0
- twofactor_totp: 12.0.0-dev
- twofactor_webauthn: 2.1.0
- user_ldap: 1.21.0
- user_status: 1.10.0
- viewer: 3.0.0
- weather_status: 1.10.0
- webhook_listeners: 1.1.0-dev
- workflowengine: 2.12.0
Disabled:
- app_api: 4.0.6 (installed 4.0.6)
- appointments: 2.3.5 (installed 2.3.5)
- assistant: 2.3.0 (installed 2.3.0)
- context_chat: 4.1.0 (installed 4.1.0)
- deck: 1.14.3 (installed 1.14.3)
- encryption: 2.18.0 (installed 2.1.0)
- end_to_end_encryption: 1.16.2 (installed 1.16.2)
- files_accesscontrol: 1.20.1 (installed 1.20.1)
- files_automatedtagging: 1.20.0 (installed 1.20.0)
- files_downloadactivity: 1.17.0 (installed 1.17.0)
- files_retention: 1.19.0 (installed 1.19.0)
- files_rightclick: 0.15.1 (installed 1.6.0)
- forms: 4.3.7 (installed 4.3.7)
- groupfolders: 18.1.0 (installed 18.1.0)
- integration_mattermost: 2.1.0 (installed 2.1.0)
- mail: 4.2.0 (installed 4.2.0)
- phonetrack: 0.8.2 (installed 0.8.2)
- survey_client: 2.0.0 (installed 2.0.0)
- suspicious_login: 8.0.0 (installed 6.0.0)
- twofactor_admin: 4.7.1 (installed 4.7.1)
- twofactor_nextcloud_notification: 4.0.0
- updatenotification: 1.20.0 (installed 1.20.0)
- whiteboard: 1.0.5 (installed 1.0.5)Nextcloud Signing status
No errors have been found.Nextcloud Logs
{"reqId":"MqiHunCA0mrm2EUCaAoq","level":2,"time":"2025.02.21 15:28:06","remoteAddr":"***","user":"***","app":"support","method":"GET","url":"/apps/logreader/api/poll?lastReqId=ESR13Vno2fE4D4QJ9IpV","message":"Total user count was negative (users: 6, disabled: 12)","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:136.0) Gecko/20100101 Firefox/136.0","version":"30.0.6.2","data":{"app":"support"}}Additional info
No response