idea: Support Ticket Archeology #19
Description
Mine your support email, Slack threads, and helpdesk tickets for patterns. Categorize every question you've answered in the past year. Identify the top 10 most-asked questions and build solutions: better documentation, UI improvements, wizards, or preventive design. Calculate time saved if you prevent just 50% of these repeat questions. Build business case for fixing high-frequency support issues.
(brainstorming help from Claude)