Instruct people to put the question directly in the first message, to include it in the email notification

[elofu17]

Please update your examples to show that a quick question could take a day or even two.

Usual scenario:
Support team in Asia get a ticket from me and start working on it. They need some information from me.
Via Teams they ping me:
16:00 Hello !
16:01 Regarding your ticket

In my timezone (Europe) it is 12:00. I'm at lunch so I don't see the ping.

When back at my computer I now get annoyed twice. First when reading my email:
From: New activity in Teams Subject: You have 1 message, 1 mention
I open the mail only to see
"Hello !
Regarding your ticket"

Then annoyed again when I open Teams and see the same.

I reply in Teams:
13:15 Hi! Which one? I have submitted several tickets. What is your question?

In Asia it's 17:15 and support staff has gone for the day.
Next day:
08:10 Hi! In ticket 12345, can you please explain xxxxxxxxxxxxxxxxxx?

It's 04:10 my local time, so I won't answer until 5 hours later.

So the support got my answer after their lunch, but they are already working on some other case, and read my response some hour later, say at 14:00.
Together with my answer, they can solve the support ticket immediately, 14:02.

My support experience:
I file a support ticket in the morning.
After lunch I'm annoyed because of two "empty" messages (one in mail and one in Teams) and I know that my case (I don't even know which one) is not being worked on.
I have to answer ("Hi! Which one? I have submitted several tickets. What is your question?")
Next morning I see their actual question and I reply.
At the end of the workday the issue has still not been fixed.
At 18:02 (my local time) my support case 12345 was fixed.
The next morning I see this and can verify and continue working with this system.

It took two days before I could continue working with the system, for a 1 minute fix.